Amazing In store customer service! Very informative, 8months on and my bed still looks just as good as the day it arrived.. mattress is amazing some days I literally struggle to get out of bed becaus... See more
Location
Switch locationUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
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From looking round in the Oldham store, nothing was to much trouble, the managers genuinely helpful with the knowledge with different mattress's to chose from. to customer service on the phone. The... See more
Company replied
Bought two single mattresses today at Elk Mill Oldham. The service and attention we received couldn't have been better. After the initial acknowledgement that we were in the store we were left to brow... See more
Company replied
The manager was a right grumpy bugger old guy with a bit of a belly. Acting like he owned the place and everyone was below him, even the customers. We went in to ask questions regarding a bed we previ... See more
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Company details
About Bensons For Beds - Oldham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom
4.7
Excellent
182 reviews
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Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're so pleased to hear that you received the bed you wanted and that everything went smoothly with great service.
Team Bensons
Everything was handled professionally…
Everything was handled professionally and was explained throughly.
August 18, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful feedback! We are so pleased to hear that everything was handled professionally and clearly explained. We appreciate you taking the time to share your positive experience.
Team Bensons
Reply from Bensons For Beds - Oldham
We are so pleased to hear that you found our delivery service fast and our staff helpful. Thank you for your wonderful feedback!
Team Bensons
Shop assistant was very helpful
Shop assistant was very helpful. Showing us a variety of mattresses before we chose our purchase.
July 25, 2026
Reply from Bensons For Beds - Oldham
Hello Stancia,
Thank you for your feedback! 😊 We're delighted to hear that our store colleague was so helpful, taking the time to show you a variety of mattresses and helping you explore your options.
We're thrilled you found the right one and hope it rewards you with many nights of comfortable, restful sleep. Thank you for choosing us,
Megan | Customer Care Specialist! ⭐
Very good experience
Very good experience. Bed is beautiful with functional storage and mattress is very comfortable.
August 14, 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear you had a very good experience! It's wonderful that you find your bed beautiful with functional storage and your mattress very comfortable. Thank you for your positive feedback!
Team Bensons
One of worst experience and Zero…
One of worst experience and Zero customer service.I bought a mattress worth £1000 and after 6 months it dipped down from the middle as I complained and attached some photographs which were not enough for them.They asked me a big questionnaire and also asked me a big list “to do things “ to prove that I am telling the truth which is very uncomfortable and hectic.Was that not enough that a customer can’t sleep at night and wakes up with broken ribs.Even the mattress has 8 years warranty with it.Mr Waqas (the customer representative) doesn’t have skill to listen and satisfying customers but trying to prove them wrong.I would say never buy anything from them(B4B)coz they don’t have their own products just selling others. Dont recommend them at all
August 10, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We are truly sorry to hear about your extremely disappointing experience with the mattress and the issues you've encountered with our customer service. We understand how frustrating it must be to have a new mattress dip. We regret that the process to address your warranty claim has been so difficult and that you feel your concerns were not adequately heard. Your feedback is very important to us, and we will be reviewing your comments with our team to improve our service.
Thank you for your review - Lauryn at Customer Care
Very good service.
August 8, 2026
Reply from Bensons For Beds - Oldham
To our wonderful customer,
Thank you for your review! We're delighted to hear you received very good service. Simple, short, and sweet feedback like this means a lot to our team. Thanks for choosing us, and we hope to see you again soon,
Megan | Customer Care Specialist
Excellent service
An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully informed of the progress of our order by email and text. The delivery crew were friendly and efficient and assembled the bed in the specified room. Again, an excellent service.
July 27, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful feedback! We're delighted to hear that your experience was excellent from your visit to the store right through to delivery. It's great to know that our store colleague was so helpful in finding the perfect bed for your grandson's sleepover room, and that our order updates kept you informed every step of the way. We're also pleased that the delivery team provided friendly, efficient service and ensured the bed was assembled in the right room. We truly appreciate your kind words and hope your grandson enjoys his new bed! 😊
Our sales lady was very helpful
Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed.
Great choice of products
Delivery was as scheduled and the delivery guys were very respectful of our property
July 25, 2026
Reply from Bensons For Beds - Oldham
Thank you for your wonderful review! We're delighted to hear that our sales colleague was so helpful in showing you a variety of mattresses and helping you find the right one without any pressure or rush.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many comfortable nights on your new mattress! 😊
High quality products with a very reasonable price
High quality products with a very reasonable price tag. Delivery and Assembly team was super efficient and very pleasant and professional.
July 22, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We're so pleased to hear that you found our products to be high quality and reasonably priced. It's wonderful that our delivery and assembly team was super efficient, pleasant, and professional. Thank you for your kind feedback!
Team Bensons
Good experience this is my second time…
Good experience this is my second time I am buying mattresses
July 16, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We're so happy to hear you had a good experience with us again! Thank you for your continued trust.
Team Bensons
Excellent service from enquiry through to delivery
Excellent service from the start at the Oldham store, attentive, listened to our needs and helped select the right mattress, otterman divan and headboard.
In addition the delivery guys were excellent. They were very professional taking care not to damage any of our new decorating when delivering the bed into our bedroom.
July 14, 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear about your excellent experience at our Oldham store! It's wonderful that our team was attentive and helped you select the perfect mattress, ottoman divan, and headboard. We're also delighted that our delivery team was professional and careful. Thank you for sharing your positive experience with us!
Team Bensons
Great staff knowledge
Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has an illness that effects her spine and joints.
July 13, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We're so pleased to hear about your positive experience at our store. It's wonderful that our team member provided such helpful and knowledgeable service in choosing the perfect mattress.
Staff in the shop helpful but not…
Staff in the shop helpful but not pushy, friendly and professional. Delivery seamless, kept informed as to progress, actually arrived almost to the minute they said it would. Delivery staff also very friendly, polite and efficient, Overall am very impressed with the level of service.
July 9, 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear that our shop staff were helpful and professional without being pushy. It's wonderful that your delivery was seamless and that our delivery team was friendly, polite, and efficient. We're delighted you're impressed with our service!
Team Bensons
Store very welcoming
Store very welcoming, spotlessly clean. Greeted by very pleasant young lady and given the space to browse at our pace.
June 30, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We're so pleased you found our store welcoming and spotlessly clean. We're glad you were greeted by a pleasant young lady and given space to browse at your own pace. Thank you for your kind feedback!
Team Bensons
Excellent service
Excellent service. Spoiled for choice and Excellent prices. Staff at Elk mill are brilliant. No hard sell and explained everything.
July 1, 2026
Reply from Bensons For Beds - Oldham
We're so pleased you received excellent service and found our staff brilliant. It's wonderful to hear you appreciated the clear explanations and lack of hard sell.
Team Bensons
So pleased went to Bensons
Great experience from beginning to end in helping me choose my mattress. 3 hours just flew by and Emma, at Elk Mill, Oldham, was fantastic
Was kept up to date with all progress of mattress reaching me and the 2 men delivering kept in the picture and did a great job delivering mattress to my bed 2 floors up. They were very pleasant helpful people.
Bensons as a whole get a 5* Star review from me …
a very satisfied customer. Date of order 1/6/26 delivery 26/6/26
June 1, 2026
Unprompted review
Reply from Bensons For Beds - Oldham
We're so pleased to hear about your excellent experience, from choosing your mattress to its delivery. It's wonderful that our team provided such great service, even with a challenging delivery! Thank you for your kind words and 5-star review.
Team Bensons
Delivery early amazing super quick…
Delivery early amazing super quick removing the old bed and putting up the new one took all packaging away
June 21, 2026
Reply from Bensons For Beds - Oldham
We are so happy to hear that your delivery was quick and efficient. We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Oldham
We are glad our team was helpful! Thank you for your kind words.
Team Bensons
Looking for a new mattress
Colin who came to us as we first entered the store in Oldham was very helpful . I explained that I had back problems and he went on to advise me which mattress might be suitable for me . He explained every thing thoroughly and I was very impressed how knowledgable he was . He said I was to try as many mattresses as I wanted and to take as long as I needed to make sure I chose the correct one . There was no high pressure sale, which was great . I must have been in the store for over an hour .
Well done Colin it was a pleasure doing business with you .
June 9, 2026
Reply from Bensons For Beds - Oldham
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member provided such helpful, knowledgeable advice and a pressure-free environment, especially with your back concerns. We appreciate your kind words!
Team Bensons
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