Bensons For Beds - Oldham Reviews 

154
TrustScore 4.5 out of 5

4.7

Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB


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Rated 5 out of 5 stars

An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully inform... See more

Company replied

Rated 5 out of 5 stars

Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed. Great choice of products Delivery was as scheduled and the delivery guys were very respectful o... See more

Company replied

Rated 5 out of 5 stars

Great experience from beginning to end in helping me choose my mattress. 3 hours just flew by and Emma, at Elk Mill, Oldham, was fantastic Was kept up to date with all progress of mattress reachin... See more

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Rated 5 out of 5 stars

Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has a... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Oldham

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

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4.7

All reviews

(154)

24,544 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant customer service

The staff at the local Bensons store were very helpful and able to give good advice so that we could decide on the right mattress for us. The store was clean and well lit and shopping there was a good experience.

March 23, 2026
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Reply from Bensons For Beds - Oldham

Thank you! Great to hear our store team were so helpful and offered the right advice to help you choose your mattress. Lovely to know the clean, well‑lit store made your visit a good experience too,
Megan at Customer Care

Rated 5 out of 5 stars

Colin- Elk Mill, oldham

I visited the elk mill store in Oldham. I spoke to a chap called Colin, he was superb! He is very knowledgeable about all products in store and took his time to explain everything. Ive already recommend Colin and the store to whoever will listen. I grabbed an absolute bargain dont be put off thinking it will be out of your budget there is something for everyone even ex display and heavily discounted mattresses. Colin even arranged removal of my old bed and mattress upon delivery.

March 22, 2026
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Reply from Bensons For Beds - Oldham

Thanks so much for leaving this review for us Victoria! We love seeing familiar faces — and helping you find the perfect fit without stretching the budget. Come back anytime, we’re always happy to help!

Best Wishes,
Megan at Customer Care💜

Rated 5 out of 5 stars

Happy customer

Sale was seamless, we were kept updated from order to delivery, delivery team arrived when promised and were courteous and respectful

March 19, 2026
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Reply from Bensons For Beds - Oldham

Thank you so much for your 5 star review Anthony! ⭐
We’re really glad the whole process was seamless for you — from order updates to delivery day. Great to hear the delivery team arrived on time and were courteous and respectful too. Really appreciate you sharing your experience,
Megan at Customer Care

Rated 5 out of 5 stars

Would definitely recommend Bensons.

Oue experience shopping Bensons for Beds was very positive. The staff were only too happy to help, knowledgeable and very understanding to our personal needs. A good experience all round!

March 15, 2026
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Reply from Bensons For Beds - Oldham

Julie Shaw,

We're so glad your shopping experience was positive. It's great to hear our team were helpful, knowledgeable and understanding of your needs. Thank you for sharing your experience!

Team Bensons - Jessica

Rated 5 out of 5 stars

Lovely experience at Bensons

Lovely experience at Bensons, unlike Dreams where they hound you like absolute vultures I was left to my own devices in Bensons until I was ready to speak to someone, they initially said hello and said if I need anything let them know and they left it at that. That was great.
I was satisfied with the ordering process and the price that was tailored for me. The manager Owen is a great guy and I felt really taken care of. He is a lovely man and very professional and down to earth. Overall a great experience at Bensons. In another league to Dreams!

February 15, 2026
Unprompted review
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Reply from Bensons For Beds - Oldham

Thank you so much for sharing your experience Owen! We’re delighted to hear you felt comfortable browsing at your own pace and well looked after throughout. Owen will be thrilled to receive your kind words — he really is fantastic. We’re so glad you had such a great visit with us!
Megan at Customer Care🛏️

Rated 5 out of 5 stars

Excellent service from start to finish!

I had a great experience with Bensons for Beds. The staff were friendly, knowledgeable, and took the time to really understand what I was looking for without any pressure to buy. The range of beds and mattresses was excellent, and I felt well-advised rather than sold to.

Delivery was smooth and on time, and the Trempur mattress itself is fantastic, comfortable, well-made, and exactly what I needed. I’m genuinely sleeping better already.

Highly recommend Bensons for Beds for quality products and great customer service. Would definitely shop here again!

February 24, 2026
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Reply from Bensons For Beds - Oldham

We're happy to hear about the great experience you had with us. It's great to know that the staff were friendly and knowledgeable and that delivery was smooth. Thank you for recommending us,
Megan at Customer Care

Rated 3 out of 5 stars

A messy process to get the mattress we…

A messy process to get the mattress we wanted. Felt rushed.
We knew what mattress we wanted and bensons was the only place we could get it from. We sat at a desk to do the paperwork, but the person sat behind the desk wasn’t dealing with us. The person selling us the mattress had to lean over the person to complete necessary paperwork. The person sat at the desk didn’t even offer to move for 10 minutes so we could go through the information. He didn’t even acknowledge us and just seemed dam right rude.
The employee selling us our mattress was rushing, missed giving us information and had me sign a waiver where most information had not been given. I had to ask for this information for each point she had missed.
I wouldn’t have stayed to buy this mattress if it wasn’t the one we wanted. But as already said bensons is the only place I can get it from.

February 19, 2026
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Reply from Bensons For Beds - Oldham

Thank you for sharing your experience Mrs Melia. We’re really sorry to hear how messy and uncomfortable the process felt when purchasing your mattress. You should never feel rushed or overlooked, and it’s disappointing to hear that the seating setup and the colleague’s behaviour made things awkward, especially without even acknowledging you.
We’re also sorry that important information was missed and that you had to prompt for details before signing — that’s not the level of service we aim to provide. We’ll be feeding this back to the management team to ensure it’s addressed.

Thank you again for bringing this to our attention, and we’re very sorry for the frustration caused,
Megan at Customer Care

Rated 5 out of 5 stars

The whole experience from the shop to…

The whole experience from the shop to delivery was excellent

February 13, 2026
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Reply from Bensons For Beds - Oldham

We appreciate you letting us know the experience, from the shop to delivery, was excellent! We're so glad you were happy with our service. Thank you for your review - Lauryn at Customer Care.

Rated 5 out of 5 stars

Was really helpful and friendly

Was really helpful and friendly, I didn't feel rushed placing my order

February 3, 2026
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Reply from Bensons For Beds - Oldham

We're so glad to hear that our team was helpful and friendly, and that you didn't feel rushed while placing your order. Thanks for your feedback!

Rated 5 out of 5 stars

I had already seen the bed I wanted the…

I had already seen the bed I wanted the assistant although u didn't have it in store showed me various other similar types.she didn't need to put the time on she could have sat me down and done the paperwork but she wanted to make sure it was right

January 29, 2026
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Reply from Bensons For Beds - Oldham

We're happy to hear that the assistant helped you find similar options when your desired bed wasn't available. We appreciate you acknowledging their dedication to ensuring you found the right fit. Thank you for your positive feedback!

Rated 5 out of 5 stars

Love the beautiful bed

I’m very happy with this bed. Very nice. Good quality and price. Definitely recommend.

November 15, 2025
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Reply from Bensons For Beds - Oldham

We're very happy you're pleased with the bed's quality and price! It's great to hear you recommend it. Thanks for sharing your positive experience.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great communication throughout. Good delivery on time.

January 15, 2026
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Reply from Bensons For Beds - Oldham

We appreciate your positive feedback! We're happy to hear you experienced excellent customer service and timely delivery with great communication.

Rated 1 out of 5 stars

Poor service / quality

I purchased Wordrope with delivery and fitting .
It was not fixed well it is not stable and shaking it is not safe to use .
When I reported this they mentioned I need to attached myself or handy man because the fitter don’t have home insurance.
If they mentioned this from the beginning verbally or on the order I wouldn’t take it .
I asked them either to refix or come and collect and process refund . Unfortunately they refused to do so .

January 20, 2026
Unprompted review
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Reply from Bensons For Beds - Oldham

Thank you for your feedback. We’re sorry to hear about the issues with your wardrobe and the fitting service. We have since been in touch to discuss this further and provide support. If there’s anything more you need, please feel free to message us directly,
Megan at Customer Care

Rated 5 out of 5 stars

Great service and very comfortable…

Great service and very comfortable mattress

January 15, 2026
Unprompted review
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Reply from Bensons For Beds - Oldham

We appreciate your positive feedback regarding our service and comfortable mattress! We are happy you had a great experience. Thank you!

Rated 5 out of 5 stars

Allowed us to look around at our…

Allowed us to look around at our leisure, the young lady at the Oldham shop Elk mill was very helpful & polite

January 9, 2026
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Reply from Bensons For Beds - Oldham

We’re so glad you had a relaxed visit and found our team helpful! Thanks for sharing your experience at our Oldham Elk Mill store 💜 Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

I bought a mattress from Benson for…

I bought a mattress from Benson for beds. I was served by a lovely store assistant called Shannon. She couldn't do enough to help. We got sound advice and we were very happy with the service received by this young lady. Thank you

January 11, 2026
Unprompted review
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Reply from Bensons For Beds - Oldham

We’re so glad Shannon gave you such lovely, helpful service and great advice – sounds like a fantastic experience! 💜 Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Great Service

Forgotten what a big decision buying a bed was as it’s not something you buy on a regular basis. Owen at the Oldham branch made it very easy for us, on hand to answer all the questions but not in your face or hovering he was very professional. Great choice of beds, mattresses and headboards to cover a wide range of budgets.

January 8, 2026
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Reply from Bensons For Beds - Oldham

We’re so glad Owen made the whole process easy and stress-free while giving you plenty of choice – that’s great service! Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Picking a new mattress.

The store is at a convenient location and there was lots of choice. The sales assistant was knowledgeable and helpful without being pushy. We picked our mattress and were given advice re payment plans available. We paid and arranged delivery.
The delivery was very well organised, Bensons delivery people kept us informed in the fortnight preceding delivery and on the day we were able to track our delivery. They phoned us when we were the next delivery. The delivery people were incredibly efficient and very quickly our mattress was installed. Very happy with the whole process.

January 5, 2026
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Reply from Bensons For Beds - Oldham

We’re so happy to hear everything went smoothly – from helpful advice in-store to a well-organized delivery! Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Colin who served us really new…

Colin who served us really new everything about bed.

December 26, 2025
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Reply from Bensons For Beds - Oldham

We’re so glad Colin’s expertise helped you find the perfect bed – he really knows his stuff!
We hope to welcome you back soon!
Megan at Customer Care

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