From the moment we went into Bensons for Beds, all went well. The salesman at the shop was very helfpul, not pushy and took his time with us. We got emails and texts updating us on the progress of... See more
Company replied
Location
Switch locationUnit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG Orpington, Kent, GB
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Visited the Orpington store today and were delighted with the service provided by Nick Adams. Clearly very knowledgeable, Nick took his time to show us all the options available without being at all... See more
Company replied
Excellent service from store to delivery. This is our third bed from Bensons. Once again the service at the store was just right, informative and friendly. The bed and mattress were delivered on tim... See more
Company replied
Max was extremely helpful and patient. I was very indecisive about which bed/mattress to choose. Max spent a lot of time with me explaining all the pros and cons while not rushing me.
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Company details
About Bensons For Beds - Orpington679
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG, Orpington, Kent, United Kingdom
- 1689827956
4.8
Excellent
465 reviews
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John was extremely helpful and…
John was extremely helpful and explained well. His patience was second to none and gave good advice so we could make the right choice.
November 21, 2025
Reply from Bensons For Beds - Orpington679
Thank you so much for your great review, Sharon! This is exactly the service we strive to give to our customers. - Team Bensons
Communicative and helpful sales team
Communicative and helpful sales team, Max, John and others. Able to try the mattresses without feeling rushed. Alternative options suggested. Best price negotiated / found.
November 23, 2025
Reply from Bensons For Beds - Orpington679
We’re delighted to hear that Max, John, and the team were communicative and helpful, giving you plenty of time to try mattresses without feeling rushed. It’s great to know alternative options were suggested and the best price was found for you—that’s exactly what we aim for.
Thank you for your positive review 💜 – Lauryn at Customer Care
The salesman was very helpful without…
The salesman John was very helpful without being to pushy. We ended up getting the exact mattress we wanted without any difficulty. Good experience would recommend.
November 26, 2025
Reply from Bensons For Beds - Orpington679
We're happy to hear that you had such a positive experience and found our sales approach helpful. We appreciate your recommendation and are glad you got the perfect mattress,
Megan at Customer Care!
Assistant was very helpful
Assistant was very helpful, went above and beyond to give me what I needed. Let's hope nothing go's wrong with the delivery.
November 25, 2025
Reply from Bensons For Beds - Orpington679
Thank you for your kind words! We’re so pleased to hear that our assistant went above and beyond to meet your needs.
Thank you for your positive review Vivien– Lauryn at Customer Care 💜
Reply from Bensons For Beds - Orpington679
Wow, 10/10! We’re thrilled you had such a great experience. Thanks for sharing your feedback—it means a lot!
- Megan at Customer Care
Will be going back
I visited here with my 2 daughters, we were warmly greeted by John. My daughter only wanted a bed frame and she explained what she wanted and John directed us straight away and we bought. My other daughter wants a new bed but although not buying today John talked us through the different mattresses and directed her to ones that she should should try after listening to her. We will definitely be back as she has chosen What she likes. Thank John
November 15, 2025
Unprompted review
Reply from Bensons For Beds - Orpington679
We're happy to hear that you and your daughters had a positive experience. We appreciate you taking the time to share your feedback and we're glad we could assist you in finding the perfect bed frame and mattress. We look forward to your return,
Megan at Customer Care
Efficient and helpful
November 16, 2025
Reply from Bensons For Beds - Orpington679
Thank you for your wonderful feedback! We’re thrilled to hear you found our service efficient and helpful. Your satisfaction is our priority, and we look forward to assisting you again soon!
Until next time, thank you,
Megan at Customer Care
Outstanding Guidance and Professionalism
We had a wonderful experience shopping at Bensons, all thanks to Kehkashan. She was incredibly knowledgeable about the stock and prices, and guided us patiently through the entire process. What impressed us most was how she respected our space, letting us discuss and think without pressure, while still offering expert advice.
Kehkashan helped us find the perfect bed within our budget and explained every detail of the purchase and delivery process clearly. Her professionalism, patience, and expertise made the experience smooth and enjoyable. She is truly an asset to Bensons, and it’s entirely because of her exceptional service that we made our purchase. I don’t usually write reviews, but she genuinely deserves this recognition.
October 26, 2025
Reply from Bensons For Beds - Orpington679
We appreciate you sharing your wonderful shopping experience. It's great to hear that our team member was knowledgeable, patient, and helpful, guiding you to the perfect bed within your budget. We're glad that her expertise made the process smooth and enjoyable. Thank you- this means the world!
- Megan at Customer Care
Great service.Remembered me from visit…
Great service.Remembered me from visit the prvious week. Very helpful with advice. Very knowledgable.
November 8, 2025
Reply from Bensons For Beds - Orpington679
We appreciate that you found our service great! We're happy our knowledgeable staff was helpful with advice and remembered you from your previous visit.
Hope to see you again in the future,
Megan at Customer Care
A positive experience
Max was very knowledgeable and helpful. Was impressed with the ranges in store. Availability and time delays were positive
November 5, 2025
Reply from Bensons For Beds - Orpington679
We’re delighted to hear that Max provided such knowledgeable and helpful service, and that you were impressed with the range in store. It’s great to know availability and timing worked well for you too!
Thank you for your positive review 💜
Lauryn at Customer Care
Assistant was extremely knowledgeable…
Assistant was extremely knowledgeable and very professional. Did not try to sell me the most expensive mattress but the right mattress for my condition. Quick and easy checkout and fast delivery .
November 1, 2025
Reply from Bensons For Beds - Orpington679
We appreciate you sharing your experience! We're happy to hear the assistant's knowledge and professionalism helped you find the right mattress, and that you were pleased with the quick checkout and delivery.
Come back and visit us anytime!
Megan at Customer Care
Kash was a fantastic consultant
Kash was a fantastic consultant, knowing exactly how best to test mattresses and only showing me those that will feel right, even going for a cheaper model because she thought it was better than the more expensive one I’d selected. Fantastic service.
October 29, 2025
Reply from Bensons For Beds - Orpington679
We're delighted to hear that the consultant provided such helpful guidance in selecting the right mattress for you. It's great they prioritised your comfort, even suggesting a more affordable option. Thanks for your positive feedback,
Megan at Customer Care
Fantastic customer service and…
Fantastic customer service and excellent friendly delivery people too. Great experience all round
October 30, 2025
Reply from Bensons For Beds - Orpington679
We appreciate you sharing your experience! We're happy to hear that you received fantastic customer service and friendly delivery.
Hope to see you again in the future,
Megan at Customer Care!
Reply from Bensons For Beds - Orpington679
We appreciate your positive feedback! We are so glad to hear that our Orpington branch staff were amazing during your visit with us.
Thank you,
Megan
Customer Care Team
Nick the manager at Orpington was…
Nick the manager at Orpington was excellent at helping us choose our beds
Friendly too and the delivery guys kept us informed with our delivery were very friendly curtious and were neat and tidy and had respect for our home
October 25, 2025
Reply from Bensons For Beds - Orpington679
We appreciate you taking the time to share your positive experience! We're so glad to hear that our team member was helpful in assisting you with your purchase and that the delivery went smoothly.
Thanks again for your support – we truly appreciate it!
Megan at Customer Care
Reply from Bensons For Beds - Orpington679
We're glad you enjoyed your experience from beginning to end. Thank you for your positive feedback; it means a lot to us. – Lauryn at Customer Care 💜
The process to order a new bed was very…
The process to order a new bed was very easy, we checked on-line prior, then went to the showroom to see and get a feel for the mattress. Agreed a good price and delivery date. All round a good service received.
October 19, 2025
Reply from Bensons For Beds - Orpington679
We're happy to hear that ordering your new bed was easy, and that you were able to check it out in the showroom. We appreciate your feedback on the service you received.
Thank you for your review – Lauryn at Customer Care 💜
Salesperson was attentive and was aware…
Salesperson was attentive and was aware of me requirements . Very helpful and trusting.
October 16, 2025
Reply from Bensons For Beds - Orpington679
We're happy to hear that our salesperson met your needs so well! We appreciate your trust and are grateful for your positive feedback. – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Orpington679
We are so happy that you were treated in a friendly way. We appreciate you taking the time to leave us this positive feedback.
If you enjoyed your experience, spread the word!
Megan at Customer Care
Fantastic experience!
Loved the range of mattresses that were on offer. We ended up buying some new pillows as well. Thank you Kash for walking us through our options and making sure we were fully happy with what we were getting.
July 29, 2025
Reply from Bensons For Beds - Orpington679
We're glad you found a great selection of mattresses and pillows. It's wonderful to know that our team member helped you find exactly what you needed. Thank you for your positive feedback! – Lauryn at Customer Care 💜
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