We went to the Botley Road branch in Oxford. We were tended to by Christelle whom was very very helpful, friendly and helped us from start to finish to buy 3 beds, with mattresses. After h... See more
Company replied
Location
Switch locationUnit 5 Botley Road Retail Park, Botley Road, OX2 0HA Oxford, Oxfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The display of beds in the shop made trying them out and choosing our favourite very pleasant and easy. Kurtis was extremely helpful and friendly to us which made the whole experience easy and enjoyab... See more
Company replied
The sales staff were very friendly and helpful; text messages kept me informed about my order; the delivery guys called the night before delivery - I was first on their list; phone call half an hour b... See more
Company replied
I had expert help from Max which was much needed and appreciated. With such a large range of mattresses and bed frames I cannot imagine making a decision alone! Everythong well explained and chance to... See more
Company replied
Company details
About Bensons For Beds - Oxford680
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Botley Road Retail Park, Botley Road, OX2 0HA, Oxford, Oxfordshire, United Kingdom
- 1865202795
4.9
Excellent
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent experience
Helpful friendly staff who took my needs and desires seriously and provided important information, including recommendations that did not focus on the priciest products
November 12, 2023
Staff friendly and helpful .
October 27, 2023
Amazing customer service
Kurtis was very helpful and kind. Great customer service overall and I would 100% recommend the Oxford store.
Thank you, Kurtis!
October 29, 2023
Competent staff member guided us to…
Competent staff member guided us to right choice of bed and arranged for delivery and installation....
Ongoing
October 17, 2023
Good professional bhelp
The assistant vwas very helpful and knowledgeable and good range of products in store
October 18, 2023
Efficient service
Efficient service
Enough info to make decision on bed
Staff really helpful and friendly
Would recommend
October 15, 2023
Great customer service and expert advice
October 14, 2023
Good value sofa bed
Whilst the product range for what we wanted was not extensive, they had just what we wanted at a much better price than another store and the staff member who served us was engaging and helpful.
October 9, 2023
The ladies are very polite and…
The ladies are very polite and welcoming from the start. And very informative and smart, I loved that they had a laugh with us it made us feel welcome that really sold it to us. Big Thank you 😊 pls pass on the the Thanks to them.
October 5, 2023
The staff were friendly and polite and…
The staff were friendly and polite and answered our questions, as well as giving extra information. We had time to consider our options independently and the sales process was easy and quick.
October 4, 2023
Great Sales Support !
The information provided by Kurtis was clear and very useful allowing me to make a confident choice of mattress. There was no pressure to buy - only an understanding of my views and the alternatives I could consider.
October 2, 2023
Excellent service from Christelle
Excellent service from Christelle. Very patient, knowledgeable and helpful.
September 23, 2023
Fabulous friendly service with no pressure
The lady that served us was brilliant, she gave us just the right amount of attention to help give us the information we needed, but also left us to make our decision so we didn't feel pressured. She was friendly, knowledgeable and supportive. Her name is Christelle
September 15, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and pleasant staff
September 1, 2023
Reply from Bensons For Beds - Oxford680
Thank you for taking the time to leave us some feedback! -Team Bensons
Reply from Bensons For Beds - Oxford680
We really appreciate the time taken to leave us this lovely review. -Team Bensons
Excellent in-store service
Excellent in-store service, with knowledgeable and friendly staff.
August 27, 2023
Reply from Bensons For Beds - Oxford680
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
you listen and cared
The staff took the extra step to talk to us and took us clearly through our options/choises
August 31, 2023
Reply from Bensons For Beds - Oxford680
Thank you for your 5* review! -Team Bensons
Reply from Bensons For Beds - Oxford680
We really appreciate the time taken to leave us this lovely review. -Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.