The sales staff were very friendly and helpful; text messages kept me informed about my order; the delivery guys called the night before delivery - I was first on their list; phone call half an hour b... See more
Location
Switch locationUnit 5 Botley Road Retail Park, Botley Road, OX2 0HA Oxford, Oxfordshire, GB
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I had expert help from Max which was much needed and appreciated. With such a large range of mattresses and bed frames I cannot imagine making a decision alone! Everythong well explained and chance to... See more
Company replied
Staff in the Oxford store spent a good deal of time with me to make sure I was buying the right mattress for me. Then the delivery team was very efficient: arrived on time and set everything up within... See more
Company replied
We popped into the Botley branch with the intention of just having a look. We needed a new bed but I had put it off because I'm disabled and some stores are not understanding. Well Christelle what a b... See more
Company replied
Company details
About Bensons For Beds - Oxford680
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Botley Road Retail Park, Botley Road, OX2 0HA, Oxford, Oxfordshire, United Kingdom
- 1865202795
4.9
Excellent
271 reviews
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Great experience of buying a bed
The sales staff were very friendly and helpful; text messages kept me informed about my order; the delivery guys called the night before delivery - I was first on their list; phone call half an hour before delivery and then the guys were friendly and prompt. The bed is fabulous, strong and well crafted. Thank you.
July 14, 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
beds with courtesy
I had expert help from Max which was much needed and appreciated. With such a large range of mattresses and bed frames I cannot imagine making a decision alone! Everythong well explained and chance to lie on various mattresses. Good delivery time and the team will assemble my bed. With the generous sale discounts I was very pleased with my puirchase
July 14, 2026
Unprompted review
Reply from Bensons For Beds - Oxford680
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided expert help and explained everything clearly, making your purchase easy. We're glad you're happy with your new bed and the generous discounts!
From entering the shop to browse to the…
From entering the shop to browse to the sale and final delivery, Benson staff have friendly very helpful and attentive throughout.
July 10, 2026
Reply from Bensons For Beds - Oxford680
We're so pleased to hear that our staff were friendly, helpful, and attentive throughout your experience, from browsing to delivery. Thank you for your kind feedback!
Botley branch is fantastic- go there
We popped into the Botley branch with the intention of just having a look. We needed a new bed but I had put it off because I'm disabled and some stores are not understanding. Well Christelle what a breath of fresh air. She was caring and didn't rush us, she even opened the lift door for us. Honestly I wanted to buy the whole store from her. (I did buy a bed actually). It was the best customer service I have seen in years. She's a credit to your company. Well done.
July 9, 2026
Unprompted review
Reply from Bensons For Beds - Oxford680
We are so incredibly pleased to hear about your wonderful experience at our Botley branch! It's fantastic that our team member provided such caring and understanding service, making your visit comfortable and unhurried. We truly appreciate your kind words.
Team Bensons
Helpful sales staff
Helpful sales staff. Good clear ordering process and prompt and courteous delivery.
July 6, 2026
Reply from Bensons For Beds - Oxford680
We're so pleased you found our sales staff helpful and appreciated our clear ordering process. We're also glad your delivery was prompt and courteous. Thank you for your kind feedback!
Team Bensons
Not a single thing wrong from start to finish!
Staff in the Oxford store spent a good deal of time with me to make sure I was buying the right mattress for me. Then the delivery team was very efficient: arrived on time and set everything up within 20 minutes. Cannot think of a single criticism from beginning to end of this purchase.
July 1, 2026
Reply from Bensons For Beds - Oxford680
We're so pleased to hear our team spent time ensuring you found the right mattress. It's wonderful that our delivery team was efficient and everything was set up quickly!
Reply from Bensons For Beds - Oxford680
We're so pleased to hear you received very good service both in-store and with your delivery. Thank you for sharing your positive feedback!
Team Bensons
Sales person was very knowledgeable and…
Sales person was very knowledgeable and helpful. We're happy with the deal and await delivery.
June 27, 2026
Reply from Bensons For Beds - Oxford680
We're so pleased our team was knowledgeable and helpful. We appreciate your kind feedback!
Team Bensons
The delivery was perfect
The delivery was perfect, couldn't have gone better.
June 25, 2026
Unprompted review
Reply from Bensons For Beds - Oxford680
We're so glad the delivery went perfectly for you! Thank you for your kind words.
Team Bensons
Great all-round service
Great sales service from Christelle, communication after purchase and delivery service from Dave and Stevie.
June 2, 2026
Reply from Bensons For Beds - Oxford680
We're so glad you had a great experience with our sales and delivery teams. Thank you for your wonderful feedback!
Team Bensons
Genuinely brilliant
Genuinely, this was such a brilliant experience. We visited the shop a couple of times and all of the members of staff were so kind and patient. They helped with ordering, and the process of getting it chosen and delivered couldn’t have been easier. My husband and I were really impressed, and will definitely use them again in the future.
June 4, 2026
Reply from Bensons For Beds - Oxford680
We're so pleased you had such a brilliant experience! It's wonderful that our team was kind and patient, making the ordering and delivery process easy. We appreciate your kind feedback and look forward to assisting you again.
Team Bensons
Reply from Bensons For Beds - Oxford680
Thanks for your kind words!
Team Bensons
A most positive delivery experience
A most positive delivery experience. Lots of useful advice given, especially from Brian. Thanku ... couldn't be happier. And my first night of blissful sleep with no bad back in the morning.
May 28, 2026
Unprompted review
Reply from Bensons For Beds - Oxford680
We're so happy to hear about your positive delivery experience and the useful advice you received. It's wonderful that you're enjoying blissful sleep and no back pain! Thank you for your kind feedback.
Team Bensons
Reply from Bensons For Beds - Oxford680
We are so pleased you found our customer service amazing and helpful. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Oxford680
Thank you!
Team Bensons - Jess
Sold a wrong Mattress
Sold a wrong Mattress, Even with my immediate discovered, with 10 years Guaranteed, They still refused to Change the Mattress
June 17, 2025
Reply from Bensons For Beds - Oxford680
We are sorry to hear about the mattress issue. We are reviewing this internally to understand what happened.
Team Bensons
Excellent service and looked after in…
Excellent service and looked after in store by Kurtis. Discussed our needs and gave us the options - we took our time to choose.
Delivery was easy, well informed by the app and the driver. Easy contact and they treated the house with care while navigating awkward stairs.
April 24, 2026
Reply from Bensons For Beds - Oxford680
Thank you for the brilliant feedback! 😊 We’re so pleased Kurtis took the time to understand your needs and let you choose at your own pace. Great to hear delivery was smooth, well‑communicated, and handled with such care — even on those tricky stairs! Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
The assistant in the show room was very…
The assistant in the show room was very helpful and listened to what we wanted and recommend the perfect mattress.
April 17, 2026
Reply from Bensons For Beds - Oxford680
Thank you for your feedback. We’re pleased to hear that our showroom assistant was helpful, listened carefully to your needs, and was able to recommend the perfect mattress for you.
Thank you for your positive review – Lauryn at Customer Care 💜
Great service and great product.My reception when I first went to the…
My reception when I first went to the shop: Christelle was wonderfully helpful without being pushy.
The whole process was informative and the delivery was impeccable.
I love my bed!
April 17, 2026
Reply from Bensons For Beds - Oxford680
Thank you for sharing such lovely feedback! We’re so pleased Christelle made you feel welcome and well supported without any pressure, and that everything from start to delivery went so smoothly. Even better to hear you love your bed.
Thank you for your positive review - Lauryn at Customer Care 💜
Delivery details were clear and were…
Delivery details were clear and were provided and delivery was undertaken on time including moving into position.
Max - Sales in store was excellent and efficiently arranged a great deal!
April 3, 2026
Reply from Bensons For Beds - Oxford680
Thank you for your feedback! 😊 We’re delighted to hear delivery was clear, on time, and everything was placed exactly where you wanted it. A special thank you for mentioning Max—it’s great to know he provided excellent service and helped arrange a great deal. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💤
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