After being recommended to Bensons I couldn't have been more impressed. In store Brad was helpful,knowledgeable & polite. He helped to get me the best deal for my money. Delivery service was second to... See more
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From the staff in store through the to delivery drivers ,faultless service. Was contacted few days before delivery with 2hour time slot. On the day contacted couple of hours before delivery reducin... See more
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We dealt with Shaun in the Plymouth Coypool store Excellent communication helped explain each mattress we tried and how it would help our health conditions Didn’t make us feel we needed to buy... See more
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Our salesman showed us many different options to suit all budgets and we didn't feel pressured towards any particular Brand or budget. The buying process was straight forward and easy with great level... See more
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Company details
About Bensons For Beds - Plymouth748
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, United Kingdom
- 1752336707
4.8
Excellent
387 reviews
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Great Job Bensons!
Great service from the moment I walked into the store at Plymouth (Sean), finding the right bed for me, right through to the bed being delivered and put together for me by the most cheerful double act of a delivery team you could find! (Lumpy & Lumpette! )
Everyone I dealt with was considerate to my needs, respectful of my property and communication was spot on - I knew what was happening all the way through the process. Really great job Bensons! 👌🎉 Thank you!
December 19, 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're happy to hear about the great service you received, from finding the perfect bed to the cheerful delivery and assembly! We appreciate your recognition of our team's consideration and communication throughout the process. Thank you,
Megan at Customer Care
New mattress
I visited the Plymouth showroom recently to find a new mattress. I had a rough idea of the type of mattress I wanted, and my budget. I dealt with Tom who was really helpful. He was very knowledgeable about the mattresses on sale in the store, and was mindful of my budget. I was left to try a few on my own and did not feel pressured to buy at all. I managed to find my perfect mattress within about 10 minutes! Unfortunately the suggested date for home delivery did not suit me as I was working that day but Tom was very helpful in arranging for the mattress to be delivered to the store later that week so I could collect it myself on Saturday. When I arrived on Saturday, the other staff members were also very polite and helpful. I would definitely use this company again.
November 27, 2025
Reply from Bensons For Beds - Plymouth748
We appreciate you taking the time to share your experience. We're happy to hear that our team member was helpful and that you found the perfect mattress. We're also glad that we could arrange a convenient pickup option for you. Thank you for your positive feedback.
Keaton @ Team Bensons
Great service.
Great service in the shop, great communication about delivery. Friendly, polite and efficient delivery men.
Thanks 😊
December 13, 2025
Reply from Bensons For Beds - Plymouth748
We appreciate you sharing your positive experience! We're happy to hear that you received great service and our delivery team was friendly, polite, and efficient.
Thank you, Team Bensons - Jess
Good experience
Great service on a sunday morning as soon as the shop opened, we browsed and got assistance when needed in deciding on what mattress to buy.
November 30, 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that you received great service and assistance in choosing a mattress on Sunday morning. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Helpful and informative customer service
Found an excellent bed frame for the spare room at a reasonable price. Customer service was helpful and informative on the process of purchasing & delivery. Whilst also highlighting the Black Friday sale and other discounts.
I would have issued 5 stars, however the company’s standard delivery charge was a shock. A delivery fee of £49…I would have collected but this was not an option. A delivery fee of £25 is reasonable. That is the reason for 4 stars and not 5 stars. If it wasn’t for such a unique bed, I would have declined the purchase.
November 29, 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that you found an excellent bed frame and appreciated our customer service. We acknowledge your feedback regarding the delivery fee. We'll review our delivery charges to ensure they align with customer expectations. Thank you for your review.
The sales person was not pushy
The sales person was not pushy, listened to our needs and guided us to a few choices. Made simple and done quickly.
December 2, 2025
Reply from Bensons For Beds - Plymouth748
We appreciate your feedback and are so glad to hear that our salesperson listened to your needs and provided helpful guidance. Thank you for choosing us.
Reply from Bensons For Beds - Plymouth748
We appreciate your feedback and are happy to hear that our staff was helpful and saved you money during your visit with us.
Very attentive helped us with right…
Very attentive helped us with right choice and not pushy at all. Well done Benson and look forward to my purchase
November 28, 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that you felt supported in making the right choice. We appreciate your kind words and look forward to your purchase. Thanks for your feedback.
Tom at Coypool store was very helpful,a…
Tom at Coypool store was very helpful,a first class experience explaining the different mattresses regarding the comfort and spring/foam content vis costs,so that I was able to choose the right mattress for me. Thank you Tom,you are great at your job.😊
November 28, 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Tom can be aware of a great job he is doing. - Team Bensons
Reply from Bensons For Beds - Plymouth748
Thank you for your review Alan. We’re so glad we could assist you and give you the time you needed to make the right choice. If you need anything else, we’re always here to help,
Megan at Customer Care
A very helpful sales team that…
A very helpful sales team that explained the choices available
November 18, 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're happy to hear that our sales team was helpful and explained the available choices well. Thank you for your positive feedback,
Megan at Customer Care
Friendly helpful staff
Friendly, helpful, knowledgeable staff.
Easy, smooth purchasing experience.
November 20, 2025
Reply from Bensons For Beds - Plymouth748
We love hearing that our team made your experience smooth and stress-free! Friendly, helpful, and knowledgeable is exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Plymouth748
We’re delighted to hear Phil was so helpful and made everything clear for you! That’s exactly the level of service we aim to provide. 💜 Thank you for your positive review – Lauryn at Customer Care
From stepping inside the store it felt…
From stepping inside the store it felt warm and friendly. The staff were all smules and friendly without being too 'pushy'. Gavin was very helpful and knowledgeable and guided us around the various different mattresses.
The whole experience was great and we left the store feeling happy and that our needs had been met.
We look forward to receiving our new mattress.
Thank you.
November 1, 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're happy you felt welcome in our store. It's great to hear that our team was helpful and informative, and that you felt your needs were met. We appreciate your feedback and hope you enjoy your new mattress,
Megan at Customer Care
Very helpful service
Very helpful service, went out of their way to move beds around in the shop and worked out the best deal for me, thank you!
October 31, 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that you received very helpful service. We appreciate that our team went the extra mile to find the best deal for you.
Thank you,
Megan
Customer Care Team
Really easy sales process
Really easy sales process. Knowledgable staff, helpful and not pushy in any way.
October 21, 2025
Reply from Bensons For Beds - Plymouth748
We appreciate you sharing your experience. We are so glad to hear that the sales process was easy and our staff was knowledgeable and helpful. Thank you for an amazing review – Lauryn at Customer Care 💜
Fantastic Service Throughout
Fantastic Service Throughout. Absolutley Love Our Bed & The Man In The Shop Was Very Helpful When Choosing The Best Mattress. 5 Stars
October 24, 2025
Reply from Bensons For Beds - Plymouth748
Thank you so much for the fantastic feedback! We're thrilled to hear you love your new bed and that our team helped make the mattress selection easy and enjoyable. Thank you for an amazing review Mrs Auld – Lauryn at Customer Care 💜
Steve the salesman made our experience…
Steve the salesman made our experience really informative. He was very helpful and knowledgeable.
October 20, 2025
Reply from Bensons For Beds - Plymouth748
We're glad you found your experience informative. It's wonderful to know the salesperson was helpful and knowledgeable. Thank you for an amazing review – Lauryn at Customer Care 💜
The Perfect Bed Store
Excellent range of beds, can mix and match bases and mattresses which makes things easier. You can lie on all the beds to see which one suits you. Excellent customer services, no pressure just helpful advice, and they give you time by yourself to choose. After your purchase they keep in touch with you about delivery and if you need to contact them about anything.I would highly recommend Bensons for Beds I have bought from them a couple of times.
October 16, 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that you found an excellent range of beds and appreciated the ability to mix and match. It's great to know that you found our customer service helpful and informative. We appreciate your recommendation and positive feedback,
Megan at Customer Care
Don't bhonelieve when they say product…
Don't believe when they say product will be delivered not truthful
October 15, 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
I’m really sorry to hear that your delivery experience hasn’t matched your expectations — we understand how frustrating that can be. We always aim to provide accurate delivery information, so I’d love the chance to look into this for you.
Please reach out to us directly at www.bensonsforbeds.co.uk/contactus
with your order details, and we’ll do our best to help resolve this as quickly as possible.
Best regards,
Megan at Customer Care
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