Two young men worked very well at removing super king mattress and base on a very hot day. Did a wonderful job of setting up the new one.
Location
Switch locationUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
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See what reviewers are saying
I have been using the Branksome branch of Bensons. I cannot fault any of the staff that work there. They have all been so helpful, courteous and friendly. Unfortunately, I have had issues with a ca... See more
Company replied
Staff in our local store were super helpful and friendly. Once we ordered our mattress we received plenty of communication in the run up to delivery, and the delivery guys were great too. Love the new... See more
Company replied
Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... See more
Company replied
Company details
About Bensons For Beds - Poole692
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, United Kingdom
- 1202037271
4.9
Excellent
377 reviews
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Great shopping experience
Very helpful staff member Leigh helped me find exactly what I wanted, especially with regard to mattress selection. It was a seamless process from looking at the bed and mattress, to ordering and arranging delivery.
I would certainly use the store again for any future purchases.
May 2, 2026
Reply from Bensons For Beds - Poole692
We're delighted to hear that our team member provided such helpful assistance in finding the perfect mattress! It's great to know the ordering and delivery process was seamless for you, and we appreciate your intention to shop with us again.
Team Bensons
Glad I Made the Upgrade
I'd had my current mattress for 10 years and wasn't sure whether to change it or not. We went into the Bensons store in Branksome just to take a look and got talking to the assistant Ruben. He was very friendly, knowledgeable and helpful all round to the point that he ended up convincing me to buy this mattress.
The mattress was probably a bit more expensive than I had originally planned to buy but it did come with a £500 discount which sealed the deal. Purchase and delivery all went smoothly and on time as scheduled.
So far the mattress has been very comfy and much better than the old one. Sleep has been better and so has my back as a result. Would recommend both the mattress and the Bensons service to others.
March 7, 2026
Reply from Bensons For Beds - Poole692
Thank you for such a thoughtful review! 😊 It’s great to hear Ruben at our Branksome store helped make your decision easy—and even better that your new mattress is already delivering comfier sleep and a happier back. Enjoy many more great nights, and thanks for recommending Bensons! 🛏️✨
Reply from Bensons For Beds - Poole692
We're happy to hear that our delivery team was helpful, punctual and tidy! Thank you for your great feedback; it means a lot to us.
Team Bensons
Paul in the shop was superb
Paul in the shop was superb. Very knowledgeable and personable which made the experience a lot easier and smoother for us!
April 3, 2026
Reply from Bensons For Beds - Poole692
Thank you for the lovely review! 😊 We’re so glad Paul made your experience smooth and easy with his knowledge and friendly approach. We’ll be sure to pass your kind words on to him — enjoy your purchase and thanks for choosing us! 🌟
New bed
We came into the Poole brach at the weekend to get a mattress for the spare room, we were warmly welcomed by John who was very helpful and friendly and run through all the options with us. Very good customer service would recommend 👌. Thanks
April 29, 2026
Reply from Bensons For Beds - Poole692
Thank you for the great feedback! 😊 We’re so glad John at our Poole branch made you feel welcome and helped you find the perfect mattress. We really appreciate the recommendation—hope the spare room guests sleep well! 🛏️
in store staff 20.4.2026 by telephone Ruben & both John, Ruben & Lee 25.4.2026 in store
in store staff we dealt with were very helpful & understanding our needs. John & Ruben dealt with at different times very pleasant helpful boys. Different people due to days off.
April 18, 2026
Reply from Bensons For Beds - Poole692
Thank you! 😊 We’re so pleased John and Ruben looked after you so well—friendly, helpful, and always happy to understand your needs. We’ll be sure to pass on your kind words to them,
Megan | Customer Care Specialist!✨
Visited Branksome store and was served…
Visited Branksome store and was served by Rubin who was very helpful, obliging and went above and beyond to assist Thank you.
Jack who phoned me the day before to advise on delivery times was also helpful and gave us a fab tip on putting bed together Thank you also.
Simply just a fab experience from start to finish.
April 7, 2026
Reply from Bensons For Beds - Poole692
We're happy to hear that you had a fantastic experience! It's great to know that our team members were so helpful and went the extra mile to assist you. Thank you for your positive feedback.
Team Bensons
Great experience end to end
Great experience end to end, shop staff were super friendly and really helped us to get the best deal, and then the delivery team we’re fantastic, friendly, efficient, and just really helpful and pleasant.
April 21, 2026
Unprompted review
Reply from Bensons For Beds - Poole692
Much appreciated—so pleased both our store and delivery teams made it such a positive experience ⭐
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
From the moment we stepped in store...
From the moment we stepped in store, to the moment our bed was delivered, the whole process was fantastic.
I hate being hounded by sales assistants when browsing, but the chap that worked with us was wonderful. He stepped back when I made it clear this was looking only, then politely suggested something for the future should we change our mind.
When it came to insurance, our bed was at the lower end and he admitted it probably wasn't needed due to the initial cost.
We were updated on order progress by emails and delivery was fantastic. They confirmed the day before, and the day of we were given a tighter time window.
When the delivery guys came in they were polite friendly, and took their shoes off as they immediately came through the door, they didn't even check if we were a shoes off house.
They delivered directly to our bedroom, navigating the very tight stairwell.
April 20, 2026
Reply from Bensons For Beds - Poole692
We're happy to hear that you had a fantastic experience, from browsing in our store to the delivery of your bed. We appreciate your comments regarding our team's helpfulness and the smooth delivery. It's great to know the delivery team's consideration was noted.
Thank you for your positive review – Lauryn at Customer Care 💜
Great in store help and efficient…
Great in store help and efficient friendly delivery
April 22, 2026
Unprompted review
Reply from Bensons For Beds - Poole692
We're so happy to hear that you found our in-store help and delivery efficient and friendly. Thanks for your positive feedback!
Thank you for your positive review – Lauryn at Customer Care 💜
Top marks
Very attentive and informative salesman who listened to my requirements and took into account a very limited budget before showing me the product he considered most suitable but then also demonstrated a less expensive alternative.
April 16, 2026
Reply from Bensons For Beds - Poole692
Thank you for your thoughtful feedback. We’re delighted to hear that our salesman listened carefully to your requirements, considered your budget, and took the time to explain suitable options clearly. It’s great to know you felt well supported in making the right choice.
Thank you for your positive review – Lauryn at Customer Care 💜
Great experience
I came to the shop to buy a new mattress, the variety to pick was huge, but with the help of of staff I was able to choose what I really needed. The staff was extremely helpful and professional. I highly recommend Benson For Beds to everyone l.
April 15, 2026
Reply from Bensons For Beds - Poole692
Thank you for such kind feedback! We’re delighted our team could help you find exactly the right mattress from our wide range 😊
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist💜
John and Paul were extremely helpful in…
John and Paul were extremely helpful in what was a significant purchase
April 15, 2026
Reply from Bensons For Beds - Poole692
Thank you for your feedback! We’re so pleased to hear John and Paul were extremely helpful in supporting you with such an important purchase.
Thank you for your positive review - Lauryn at Customer Care 💜
John and the staff were really friendly…
John and the staff were really friendly and accommodating.
April 16, 2026
Reply from Bensons For Beds - Poole692
Thank you for your feedback! We’re so glad to hear John and the rest of the team made you feel welcome and well looked after — friendly, accommodating service makes all the difference.
Thank you for your positive review - Lauryn at Customer Care 💜
Bensons made our experience a dream.
The help that we recieved was first class. Paul the Assistant was so helpful guiding us through the options and making sure that were happy with our final decision. This was our first time with Bensons but we would definately use them again.
April 6, 2026
Reply from Bensons For Beds - Poole692
Thank you for your lovely feedback! We’re so pleased to hear Paul provided first‑class help and guided you confidently through all the options — that’s exactly the experience we strive for.
Thank you for your positive review - Lauryn at Customer Care 💜
The shop assistant was excellent
The shop assistant was excellent. Very knowledgable and relatable. Gave us plenty of options. Guided us and gave us the best deal and advice
April 15, 2026
Reply from Bensons For Beds - Poole692
We're delighted to hear that our shop assistant was so helpful! It's great they offered plenty of options, guidance, and the best advice. Thank you for your feedback.
Team Bensons
Service was good in the shop
Service was good in the shop. The delivery arrived when planned and the bed was put together and the place tidied very efficiently.
April 4, 2026
Reply from Bensons For Beds - Poole692
Thank you for your great feedback! 😊 We’re pleased to hear you had a good experience in store and that delivery went exactly as planned. It’s wonderful to know the team assembled your bed efficiently and left everything neat and tidy. Enjoy your new bed and thanks for choosing us,
Megan | Customer Care Specialist✨
Arrived early in the window
Arrived early in the window. Very professional job, all done in less than 45 mins
April 5, 2026
Reply from Bensons For Beds - Poole692
Thank you for your feedback! 😊 We’re pleased to hear everything arrived early within the delivery window and that the job was carried out so professionally and efficiently. Enjoy your purchase and thanks for choosing us,
Megan | Customer Care Specialist 🚚✨
Great service ordered on the Monday and…
Great service ordered on the Monday and received the following Monday delivery drivers were great took away old mattress took shoes off without being asked. We're kept informed of everything many thanks.
April 2, 2026
Reply from Bensons For Beds - Poole692
Lovely feedback! Great communication, polite drivers, and a smooth delivery — just what we aim for 🙌
Megan | Customer Care Specialist
Leigh from our Poole branch was very…
Leigh from our Poole branch was very helpful great knowledge and advice
Thanks Leigh
April 3, 2026
Reply from Bensons For Beds - Poole692
Thank you for the lovely feedback! 😊 We’re delighted to hear Leigh at our Poole branch was so helpful and knowledgeable. We’ll be sure to pass on your thanks—he’ll really appreciate it! ⭐
Sleep well,
Megan | Customer Care Specialist🌟
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