Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... See more
Company replied
Location
Switch locationUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
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I have been using the Branksome branch of Bensons. I cannot fault any of the staff that work there. They have all been so helpful, courteous and friendly. Unfortunately, I have had issues with a ca... See more
Company replied
Two young men worked very well at removing super king mattress and base on a very hot day. Did a wonderful job of setting up the new one.
Company replied
Staff in our local store were super helpful and friendly. Once we ordered our mattress we received plenty of communication in the run up to delivery, and the delivery guys were great too. Love the new... See more
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Company details
About Bensons For Beds - Poole692
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, United Kingdom
- 1202037271
4.9
Excellent
378 reviews
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Very efficient
Quick, friendly, efficient & accommodating when adding an item to an existing order.
May 28, 2025
Reply from Bensons For Beds - Poole692
We're happy to hear that you found our service quick, friendly, and efficient. We appreciate you highlighting our accommodation of your order change! Thank you, Megan at Customer care
Reply from Bensons For Beds - Poole692
We're happy to hear that the process was easy and the information clear. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care
Timm from the sales team in Poole was…
Timm from the sales team in Poole was excellent , he listened to are needs and found us the perfect mattress. All the staff were friendly and helpful in the order process. Delivery team was excellent and gave a courtesy call 30 minutes before arrival.
May 15, 2025
Unprompted review
Reply from Bensons For Beds - Poole692
Thank you for the fantastic review! We're so happy to hear that Timm and our team in Poole provided excellent service and helped you find your perfect mattress. We strive to make the ordering and delivery process as smooth as possible. Thank you for choosing our business!
Staff in the showroom were very helpful…
Staff in the showroom were very helpful but tried to get in contact with the head office 4 different ways and despite being told they would contact me never happened
Suggest you look at a different company to get the bed from
May 8, 2025
Reply from Bensons For Beds - Poole692
We appreciate your feedback and apologize that our head office did not contact you. We're sorry for the inconveniences caused. We have contacted you today to discuss this further with you.
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Poole692
We are thrilled to hear that you had a good experience with our informative staff, especially Reuben. Thanks for choosing us, and we hope to see you again soon! #CustomerSatisfaction
Mattress Love
Actually, when we walked into Bensons Bed that day, we didn’t have a clear intention of buying a mattress. We mainly wanted to get some general information about mattresses and compare prices.
Leigh, one of team members, was incredibly warm and attentive with us that day. When we explained the features we were looking for in a mattress, Leigh guided us very well. In a short time, we were trying out the right mattresses, and to be honest, Leigh even helped us fall in love with a mattress that was well above our initial budget (£1,400 vs. the £800 we had in mind).
Thanks to the experience and Leigh’s guidance, we had no doubts left about our decision. And we decided to go ahead with the purchase.
May 3, 2025
Unprompted review
Reply from Bensons For Beds - Poole692
Thank you for your kind words and detailed review of our team member, Leigh! It's our goal to provide excellent service and guide our customers towards their perfect mattress. We're glad that Leigh was able to help you find the right fit, even if it was initially beyond your budget. We appreciate your trust and support and hope you enjoy your new mattress!
Sleep well,
Team Bensons💜
Great Experience
Had a great experience here and found what I was looking for. Had a great member of staff called leigh who was informative and made us feel very comfortable and at ease. Can't wait for our new bed and mattress.
May 1, 2025
Reply from Bensons For Beds - Poole692
Thank you for leaving us such a positive review. We are thrilled to hear that Leigh was able to provide informative and comfortable service during your visit. We can't wait for you to enjoy your new bed and mattress. Happy sleeping!
Team Bensons💜
Going back to Bensons for the second time paid off.
I was very happy with all the advice on my various options, especially on mattresses. The representative, Tim, who helped me, on both occasions, was both knowledgeable and patient.
April 22, 2025
Reply from Bensons For Beds - Poole692
Thank you for your kind words, we are glad to hear that Tim was able to provide you with valuable advice on mattresses. At our business, we strive to offer knowledgeable and patient representatives who can assist customers with their various options. We appreciate your feedback!
Sleep well, Team Bensons💜
Friendly staff
Ruben was an excellent listener , patient , gently spoken , not pushy, very polite and knowledgeable .
April 18, 2025
Reply from Bensons For Beds - Poole692
Thank you for taking the time to share your experience with us! We pride ourselves on providing excellent customer service and are thrilled to hear that Ruben was able to exceed your expectations. We appreciate your kind words and hope to see you again soon!
Sleep well,
Team Bensons💜
Great customer service by timm
Great customer service by timm, very helpful andknowledgable.
April 25, 2025
Reply from Bensons For Beds - Poole692
We are thrilled to hear that you had a great experience with our team member Tim! Providing exceptional customer service is our top priority and we appreciate your kind words. Thank you for choosing us!
Sleep well, Team Bensons💜
Great store team with a quick and easy…
Great store team with a quick and easy purchase. The item was delivered onetime and was easy to put up. Highly recommend the team/store.
April 23, 2025
Unprompted review
Reply from Bensons For Beds - Poole692
We are thrilled to hear that you had such a positive experience at our store! Our team works hard to ensure a smooth and efficient purchase process for all of our customers. Thank you for recommending us!
Sleep well, Team Bensons💜
We have just bought a bed from Timm
We have just bought a bed from Timm,
He was the most welcoming and honest sales man I’ve ever met. He made looking for such a big purchase.
We have been searching for quite a while and couldn’t agree on one,
He explained pricing, discounts and everything so well for us
Thanks Timm
April 21, 2025
Unprompted review
Reply from Bensons For Beds - Poole692
Thank you for your kind words about Timm! We are pleased to hear that he provided excellent service during your bed purchase. We strive to make the big decision of purchasing a bed as smooth and stress-free as possible. Thank you for choosing us and we hope you enjoy your new bed!
The experience with Ruben
April 15, 2025
Reply from Bensons For Beds - Poole692
Thank you for your kind words about Ruben! We're so glad he provided you with a great experience. Our team prides itself on delivering top-notch service to all of our customers. We hope to see you again soon! 😊
from moment i walked in i was greeted…
from moment i walked in i was greeted by a great chap, TIMM, who guided me round the mattresses, & advising everything I needed & asked.
April 7, 2025
Reply from Bensons For Beds - Poole692
Thank you for your kind words! We are so glad that you had a wonderful experience with our team member, TIMM. We pride ourselves on providing excellent service and guidance to our customers. Let us know if you need any further assistance and we hope to see you again soon!
King-size mattress
Our sales advisor was very helpful & friendly without being at all pushy, we explained what we were looking for & he helped us find a suitable mattress.
April 4, 2025
Reply from Bensons For Beds - Poole692
Thank you for your kind words! We are thrilled to hear that our sales advisor provided the perfect balance of assistance and professionalism. We always strive to help our customers find their ideal products. We appreciate your business!
Our beds were delivered without castors…
Our beds were delivered without castors and headboard fixings causing massive disruption… we would like some form of compensation…
April 2, 2025
Unprompted review
Reply from Bensons For Beds - Poole692
We regret the missing parts and disruption to your delivery Keith. As there are no order details attached however we hope that this is now resolved. If you do need support, please follow the link: https://www.bensonsforbeds.co.uk/contact-us/
We want to put this right for you,
Megan at Customer Care
Really great customer service
Really great customer service. The whole team were very friendly and helpful.
March 27, 2025
Reply from Bensons For Beds - Poole692
We appreciate your positive feedback! We're happy to hear that our team was friendly and helpful. We value your custom and hope to see you again. Take care, Megan at Customer Care
Paul our sales assistant in the Poole…
Paul our sales assistant in the Poole branch was fantastic, courteous, funny, knowledgeable and took lots of time with us to help make our choice.
March 25, 2025
Reply from Bensons For Beds - Poole692
We appreciate you sharing your experience! We are so glad to hear that our sales assistant was helpful, taking the time to assist you in making your choice. Take care, Megan at Customer Care
I wanted to add some extra items to my…
I wanted to add some extra items to my existing order so phoned the branch & spoke to Paul as he had been super helpful before. Order updated & I paid online! Great service.
March 24, 2025
Reply from Bensons For Beds - Poole692
We're happy to hear that you had a positive experience with us! It's great that we could update your order and provide excellent service. Thank you for your kind feedback, Megan at Customer Care
Reply from Bensons For Beds - Poole692
We appreciate your helpful and constructive feedback. Thank you for taking the time to share it with us, Megan at Customer Care
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