Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... See more
Company replied
Location
Switch locationUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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See what reviewers are saying
The lady who assisted us, Costanza, was really lovely & helpful. She gave us lots of information as to the different choices available for what we wanted and then left us to look around before return... See more
Company replied
Fantastic service from Steven in Preston store. Assisted us without been pushy, gave us good advice, he is excellent at his job. Delivery guys Hessey and Gav were brilliant, excellent communication,... See more
Company replied
The idea was to pop in and see what sort of mattress suited us but after interacting with the staff, trying out the bed testing equipment that gave you an indication of the type of mattress suitable t... See more
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Company details
About Bensons For Beds - Preston314
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, United Kingdom
- 1772768565
4.7
Excellent
308 reviews
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Excellent service from ordering to the…
Excellent service from ordering to the delivery.
September 12, 2026
Reply from Bensons For Beds - Preston314
We're so happy to hear you had an excellent experience! Providing exceptional service is always our top priority. Thank you for choosing us and we hope to see you again in the future.
Steven was extremely helpful and…
Steven was extremely helpful and knowledgeable and friendly answering all questions we had,very polite . Would recommend.
September 3, 2026
Reply from Bensons For Beds - Preston314
Thank you for your positive feedback! We strive to provide excellent customer service at Preston Bensons, we are so glad to hear that Steven exceeded your expectations. We truly appreciate your recommendation. See you again soon!
We love our bed & our whole experience…
We love our bed & our whole experience was very positive
September 9, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
We are thrilled to hear that you love your bed and had a positive experience with us! Nothing makes us happier than knowing our customers are happy and satisfied with our products. Thank you :)
Excellent service
Friendly knowledgeable staff. Did not pressure us but was there if we had any questions
September 3, 2026
Reply from Bensons For Beds - Preston314
We're delighted to hear that our team provided friendly, knowledgeable service and gave you the space to browse without any pressure. It's wonderful to know they were on hand to answer any questions and help when needed, making your experience a positive one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
SHAMBOLIC
I genuinely cannot believe how badly Benson for Beds have handled this.
They have admitted liability for delivering my mattress to the WRONG ADDRESS, despite somehow managing to collect my old mattress from the correct address on the exact same day. How does that even happen?
Because of their mistake, I was left without a bed and without a mattress for an entire week. Their response? Essentially, “Oh, sorry about that.”
I was repeatedly promised manager callbacks that never came. I have been offered no compensation, no meaningful solution, and I STILL do not have the mattress I paid for.
I called again yesterday expecting this mess to finally be sorted, only to be told I could now be waiting ANOTHER TWO WEEKS for my mattress to be delivered.
So because of Benson for Beds’ own admitted mistake, I’m potentially expected to go weeks without a proper bed while they apparently treat the situation as though it’s a minor inconvenience.
The complete lack of urgency, communication and basic customer care has been absolutely appalling. Mistakes happen, but it is how a company deals with those mistakes that matters – and Benson for Beds have failed at every opportunity to put this right.
I would never recommend this company to anybody. This has genuinely been one of the worst customer service experiences I have ever had, and I will be making sure I share my experience wherever possible so other people know exactly what they could be dealing with.
Avoid. Avoid. Avoid.
September 2, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
Hello,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered and the frustration and inconvenience this situation has caused.
We understand how unacceptable it must have been to have your mattress delivered to the wrong address, especially when your old mattress had already been collected from the correct one. We also appreciate how difficult it has been to be left without a proper bed and to experience delays, missed callbacks, and a lack of clear communication while trying to get this resolved.
We will ensure your feedback is shared with the relevant teams for review, particularly regarding the handling of your delivery and the support provided afterwards.
We apologise again for the inconvenience caused,
Megan | Customer Care Specialist
How easy and stress free it was and the…
How easy and stress free it was and the great service of the app as well,and how the customer service were warm and ready to help.
August 25, 2026
Costanza at Preston was brilliant
August 23, 2026
Reply from Bensons For Beds - Preston314
We're so happy to hear about your brilliant experience with us at Preston! We truly appreciate your kind words.
Team Bensons
Very helpful staff in shop…… delivery…
Very helpful staff in shop…… delivery promised following week with reminders given and received purchase on day specified…….thankyou.
July 23, 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear that our staff were very helpful and that your delivery was promised and received on the day specified. Thank you for your kind feedback!
Team Bensons
The staff at your preston store are…
The staff at your preston store are lovely and helpful. Delivery was quick and easy
August 1, 2026
Reply from Bensons For Beds - Preston314
We're delighted to hear that our Preston store staff were lovely and helpful, and that your delivery was quick and easy. Thank you for sharing your positive experience!
Team Bensons
Very friendly and knowledgeable staff
The staff were extremely knowledgeable about the products on offer and pointed us in the right direction.
July 27, 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear that our staff were extremely knowledgeable about the products and were able to point you in the right direction. Thank you for your wonderful feedback!
Excellent Delivery Service
Not rushed everything was so smooth. Delivery Lads were brilliant. Nothing was to much trouble. Thank you.
July 20, 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear everything went smoothly and our delivery team provided such brilliant service. Thank you for your wonderful feedback.
New mattress. I bought a mattress at Bensons beds in…
I bought a mattress at Bensons beds in Preston by the docks recently. The staff were excellent and very helpful and considerate.
Especially Steven.
I changed my mind about the mattress I had chosen a few days after making the order and the staff had no problems with letting me choose a different product.
They also helped me to get the best deal possible which was on offer at the time.
Thankyou.
July 6, 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear about your positive experience at our Preston store! It's wonderful that our team was so helpful and considerate, especially when you decided to change your mattress choice. We're glad they could assist you in getting the best possible deal. Thank you for your kind words.
We love the mattress so much
We love the mattress so much. The delivery was also really good, they handled it so well.
June 28, 2026
Reply from Bensons For Beds - Preston314
We're so pleased you love your mattress and that our delivery team handled everything so well. Thank you for your wonderful feedback!
Team Bensons
Did not get put under pressure in the…
Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision.
I was not pressured into making a decision that day.
Very friendly assistant, Jessica, was patient and informative.
I was kept apprised of the delivery situation and Ant [Driver] and Duncan [Driver's assistant] were both friendly and efficient.
June 5, 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear you had such a positive experience in our showroom and felt no pressure. It's wonderful that our team provided patient and informative assistance, and that our delivery service was friendly and efficient. Thank you for your kind feedback!
Team Bensons
Bensons is the best
The gentleman who put the bed up was very courteous took all rubbish away. Would always use Bensons.
June 10, 2026
Reply from Bensons For Beds - Preston314
We're so happy to hear about your positive experience with our team. Thank you for your kind words and loyalty!
Team Bensons
All-round satisfaction with choosing and taking delivery
We had good advice from the showroom when choosing the new bed and mattress, we were kept well informed about delivery and the team who delivered were careful and courteous. We are definitely satisfied with the service Bensons for Beds gave.
June 4, 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear you received good advice and were kept well informed about delivery. It's wonderful that our team was careful and courteous. Thank you for your kind words!
Team Bensons
Absolutely fantastic
Absolutely amazing from start to finish. Never had to chase as emails came through to keep me informed of progress. Bed was delivered on time by two lovely men. Really happy and would not hesitate to use Benson's again.
June 5, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
We're so pleased to hear about your amazing experience from start to finish! It's wonderful that our communication kept you informed and that your delivery was smooth. Thank you for your kind words.
Team Bensons
A great product at great value
A great product at great value , store allowed us plenty of time and space to make our choice , delivered as agreed by two great chaps who took care when transferring the Bed sections upstairs. 1st time customer but would return when required. ♤ ♤ ♤ ♤ ♤
May 25, 2026
Reply from Bensons For Beds - Preston314
We're so pleased you found a great product at great value and appreciated the time and space to choose! It's wonderful our delivery team provided careful service. We look forward to welcoming you back!
Team Bensons
Reply from Bensons For Beds - Preston314
We're delighted our showroom team member was knowledgeable and helpful. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Preston314
Sounds like a perfect match all round! 😊 The right bed, the right price, and a great team from showroom to delivery—thanks so much for sharing your experience! 🛏️⭐
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