I bought a mattress at Bensons beds in Preston by the docks recently. The staff were excellent and very helpful and considerate. Especially Steven. I changed my mind about the mattress I had chose... See more
Company replied
Location
Switch locationUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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See what reviewers are saying
Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision. I was not pressured into making a decision that d... See more
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Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... See more
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A great product at great value , store allowed us plenty of time and space to make our choice , delivered as agreed by two great chaps who took care when transferring the Bed sections upstairs. 1st t... See more
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Company details
About Bensons For Beds - Preston314
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, United Kingdom
- 1772768565
4.8
Excellent
301 reviews
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We would definitely recommend Bensons…
We would definitely recommend Bensons for beds. From our experience in the store with the knowledgeable assistant to the efficiency of the delivery process everything was faultless.
March 26, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
Thank you so much for the wonderful feedback! 😊 We’re delighted to hear our team in‑store and our delivery crew made everything seamless for you. It’s great to know your experience from start to finish was faultless — we truly appreciate the recommendation,
Megan | Customer Care Specialist⭐
Totally positive experience
Helpful assistant in shop, didn't have to wait long for delivery, delivery men very helpful and friendly.
March 20, 2026
Reply from Bensons For Beds - Preston314
Thank you so much Lesley! Delighted to hear our in‑store team and delivery crew made everything smooth and easy for you. We really appreciate your kind words and hope to see you again soon!
Take care.
Megan at Customer Care💜
I got a finance deal and was told if I…
I got a finance deal and was told if I wasn’t happy I could change my mattress to a different one.. however I wasn’t told that the payments wouldn’t change so the original payment plan was for a Matress worth £2000 and my preferred one that I swapped it for was £1100. But I am still paying the original payment plan. They don’t tell you that before you sign the agreement.
February 22, 2026
Reply from Bensons For Beds - Preston314
Thank you for sharing this — and I’m really sorry for the frustration. We appreciate your feedback and will certainly take this onboard internally regarding our comfort guarantee process.
Thank you,
Megan at Customer Care
Excellent service
Excellent service, communication second to none, would recommend very highly
March 9, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
Keith,
We are happy to hear that you had such a positive experience with our excellent service and communication. Thank you for your high recommendation!
Thank you for your positive review - Lauryn at Customer Care.
Good advice in shop for the right…
Good advice in shop for the right mattress wirh several options for different budgets. No pressure to buy.
Easy delivery with good communication.
January 19, 2026
Reply from Bensons For Beds - Preston314
Karen Wing,
We're happy to hear that you received good advice in our shop and had an easy delivery with good communication. We appreciate your positive feedback!
Team Bensons
Great service
Young woman in the shop was very knowledgeable, didn't push to hard & let me make my own decision after showing me my options.
I would recommend bensons
February 27, 2026
Reply from Bensons For Beds - Preston314
Miss Slack,
We're happy to hear that the team member was knowledgeable and helpful, allowing you to explore your options and make your own decision. Thank you for recommending us!
Team Bensons
Great service
Great service, quality product and polite professional delivery team who completed the delivery assembly and removal of our old bed and packaging. Fully recommend Bensons for Beds.
March 2, 2026
Reply from Bensons For Beds - Preston314
Stephen,
We're happy to hear about your great service, quality product, and the polite delivery team who assembled and removed your old bed and packaging. We appreciate your recommendation!
Team Bensons
Reply from Bensons For Beds - Preston314
Really appreciate this review Mr Barrow! Friendly staff and great service is exactly what we aim for! Thanks again for your support—it means a lot! Megan at Customer Care⭐
Plenty of choices with knowledgeable staff
Knowledgeable and patient staff who helped us through our options, which were plentiful.
Good delivery options.
January 31, 2026
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to leave us a review! We're happy to hear that our staff was knowledgeable and patient in helping you explore our plentiful options and that you found our delivery options good. Thank you for your positive review – Lauryn at Customer Care 💜
Preston docks branch were very helpful…
Preston docks branch were very helpful in us choosing our new bed. We were kept up to date with delivery and when the bed arrived, the friendly delivery team were very efficient in taking our old bed and fitting the new one.
February 12, 2026
Reply from Bensons For Beds - Preston314
We're so glad the team at the Preston docks branch were helpful in choosing your new bed. It's great that you were kept informed regarding delivery and that the delivery team were efficient in removing the old bed and fitting the new one.
I was made to feel welcome
I was made to feel welcome at Prestons Bensons store and they were very helpful.
February 8, 2026
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to leave us a review. We're so pleased to hear that you felt welcome and found our team very helpful.
Reply from Bensons For Beds - Preston314
We appreciate your positive feedback regarding the fantastic mattress and great experience! We are happy you enjoyed it. Thank you!
EXCELLENT
Excellent choice of Beds and Mattresses. Staff leave you to look around at leisure. Was served by Lauren who had only been there 3 days, she was very polite and friendly, and knowledgeable of their products. I would certainly recommend them.
January 24, 2026
Reply from Bensons For Beds - Preston314
We're glad you enjoyed your experience and found our selection of beds and mattresses excellent. We appreciate your kind words about our colleague; it's great to hear that they were helpful and knowledgeable. Thank you for recommending us!
Wonderful shopping trip.
January 5, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
Thank you for your positive feedback!
Good friendly team
Fantastic team Carl and his mate ( forgot his name ) were friendly , chatty , really helpful , phoned the night before , listened to what I said about our rd and school times not to mention traffic light problems and queues , even though they were scheduled at that time. They are a fantastic team to have on board
January 22, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear that the team was helpful and friendly! We appreciate you mentioning how they took your concerns about the road and school times into account. Thank you for your positive feedback.
Great in store experience
Really happy with our in store experience in Preston. Steven was fantastic and so helpful. We didn't really know what we wanted but felt that Steven listened to what we wanted and gave fantastic advice.
We also appreciated that he involved our son, who we had to bring with us, so he wasn't bored, he ended up having a great time! Who would have thought buying a bed could be so entertaining for a 7 year old! But that was all down to Steven's fantastic attitude.
We felt welcomed into the store and that was really important.
We are awaiting delivery but the buying experience was incredibly smooth.
January 13, 2026
Reply from Bensons For Beds - Preston314
We're happy to hear that you had such a positive in-store experience. It's great to know that our team member was so helpful and made the experience enjoyable for your son. We appreciate your feedback and hope you enjoy your new bed!
Friendly and knowledgeable staff
Friendly and knowledgeable staff with excellent prices. I have purchased from Bensons, Preston store before so I knew what to expect.
January 19, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear that you had another great experience with our friendly and knowledgeable staff and excellent prices at the Preston store. Thank you for your continued support!
Excellent service
We were made to feel welcome. Asked if we needed help. Answered our questions with options. Made our chose and was delivered that week. Jess was great from start to finish.
January 16, 2026
Reply from Bensons For Beds - Preston314
We're happy to hear that you felt welcome and well-supported during your visit. It's great to know that you received helpful answers and a timely delivery. Thank you for your positive feedback!
Ryan and Kelvin were extremely…
Ryan and Kelvin were extremely friendly, professional and did a great job assembling my Ottoman bed in my second floor apartment. They explained the mechanism for the bed and provided me with advice on how to look after the new mattress going forward. Very impressed and happy with the service offered from start through to finish. Highly recommend!
January 16, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
We're delighted to hear that you found our team members friendly and professional during the assembly of your new bed. It's great to know they explained the mechanism and provided advice on mattress care. We appreciate your recommendation!
Great Service From Gentleman Called…
Great Service From Gentleman Called Steven.. Really Helped Us Through Buying A Kingsize Mattress…. Highly Recommend
January 16, 2026
Reply from Bensons For Beds - Preston314
We appreciate you sharing your experience. We're happy to hear that our service was helpful as you purchased a kingsize mattress. Thank you for recommending us!
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