I bought a mattress at Bensons beds in Preston by the docks recently. The staff were excellent and very helpful and considerate. Especially Steven. I changed my mind about the mattress I had chose... See more
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Location
Switch locationUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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See what reviewers are saying
Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision. I was not pressured into making a decision that d... See more
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Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... See more
Company replied
A great product at great value , store allowed us plenty of time and space to make our choice , delivered as agreed by two great chaps who took care when transferring the Bed sections upstairs. 1st t... See more
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Company details
About Bensons For Beds - Preston314
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, United Kingdom
- 1772768565
4.8
Excellent
301 reviews
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Successful fact finding mission
The idea was to pop in and see what sort of mattress suited us but after interacting with the staff, trying out the bed testing equipment that gave you an indication of the type of mattress suitable to yourself, we found ourselves in the right area. The assistant pointed out the good and bad points in everything we looked at giving us a totally unbiased opinion and helping us make the right decisions. Very happy with our new mattress. If in doubt just ask them questions, even about discounts etc. They are more than willing to help.
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear that our staff and testing equipment helped you find the perfect mattress! It's great to know that the assistant provided an unbiased opinion, which helped you make the right decision. Thank you for your positive feedback.
Very helpful didn’t fell rushed
Very helpful didn’t fell rushed. And answered every question
January 2, 2026
Reply from Bensons For Beds - Preston314
Thank you for your feedback Mr Makinson! We’re delighted to hear our team was helpful, answered all your questions, and ensured you never felt rushed. We look forward to welcoming you back soon,
Megan at Customer Care
The assistant Costanza was v helpful…
The assistant Costanza was v helpful with her advice. The selection of mattresses was also good
December 30, 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that our selection of mattresses met your needs and that our assistant was helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Delivery on time and polite delivery…
Delivery on time and polite delivery men. Bed great too.
September 19, 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that our delivery service was on time and the delivery men were polite. We appreciate your positive feedback on the bed,
Megan at Customer Care
Lots of Choice!!
Absolutely wonderful service and very knowledgeable. I would definitely recommend the Preston branch and Gary who served us.
November 26, 2025
Reply from Bensons For Beds - Preston314
We’re thrilled to hear you had such a wonderful experience at our Preston branch! Gary will be delighted to know his knowledge and service made a big impression. Thank you for your positive review Alison – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Preston314
We appreciate you letting us know that our staff was friendly and helpful, and we are so happy about your experience! – Thank you, Michael - Team Bensons
Excellent service
Excellent service. The sales person was very helpful. Prices excellent. Looking forward to delivery.
December 2, 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that our salesperson was helpful and that you found our prices excellent. Thank you for the positive feedback. We look forward to your delivery!
Great product
Great product. Sealy Posturpaedic Newton Mattress very comfortable. Delivery process one of the best I have ever experienced.
November 13, 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're so glad to hear you find the Sealy Posturepedic Newton Mattress comfortable Mike! It's great to know the delivery process was one of the best you've experienced.
Thank you once again for your kind words. We're always here if you need anything further,
Megan at Customer Care
Knowledgeable
Friendly, helpful and very knowledgeable personnel. Excellent customer service. Highly recommended.
November 14, 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We appreciate your positive feedback! We're happy to hear that our personnel were friendly, helpful, and knowledgeable, providing excellent customer service.
Wishing you all the best until next time,
Megan at Customer Care
Very helpful sales staff at prestons…
Very helpful sales staff at prestons show room would like to say a big thank you to the lady who looked after me, and also the delivery staff 😀
November 12, 2025
Reply from Bensons For Beds - Preston314
We appreciate you sharing your experience with us. We're happy to hear that our sales and delivery teams were so helpful! Thank you for your positive feedback,
Megan at Customer Care
New bed and matteress
Gary at Preston branch made everything easy and straightforward. Spending time explaining the different mattresses enabling us to make the right choice.
October 30, 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that your experience at the Preston branch was easy and straightforward. It's great to know the team member helped you make the right choice. Thanks for your feedback,
Megan at Customer Care!
Beautiful bed and headboard
Beautiful bed and headboard. Excellent quality material, no cheap material.
October 31, 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that you find the bed and headboard beautiful and appreciate the excellent quality of the material. Thank you for your feedback,
Megan at Customer Care
Brilliant service as always.
Was greeted at the store by a very helpful man who listened to what we were looking for then showed us appropriate mattresses that would suit us. He gave my partner and I time alone to try out mattresses and we didn’t feel pushed into anything. Xx
October 13, 2025
Reply from Bensons For Beds - Preston314
We appreciate you sharing your experience! We're happy to hear that our team member listened to your needs and provided you with suitable options, and that you felt comfortable during the process.
We’d love to see you again in the future,
Megan at Customer Care
The sale lady was very friendly helpful…
The sale lady was very friendly helpful and understanding
September 27, 2025
Reply from Bensons For Beds - Preston314
We're glad you found our sales team member to be friendly, helpful, and understanding. We appreciate your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Preston314
We're so happy to hear that you had such a lovely and helpful experience! We appreciate your positive feedback very much.
Thank you,
Lauryn at Customer Care.
Just taken delivery of a new bed today…
Just taken delivery of a new bed today and must say that I am very pleased with the service I have had from Bensons. Anita was so kind and helpful at the showroom and Karl and his colleague who delivered and put together the bed were so efficient and considerate. They could not have been better! Thanks so much to you all!
September 16, 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear that you are pleased with the service you received from our team. It's great to know that the delivery and assembly went smoothly. Thank you for your kind words!
Thank you,
Lauryn at Customer Care.
Friendly staff and provided great…
Friendly staff and provided great advise on the products available.
September 14, 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're glad you found our staff friendly and helpful! We appreciate your feedback regarding the great advice you received on our products.
Best Wishes,
Megan at Customer Care
Went into Preston store with very…
Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encouraged us to try out a number of different mattresses. We eventually settled on the one that suited our needs and agreed to purchase along with a bed frame. Very smooth purchase with everything explained clearly to us. All in all a pleasant experience.
September 5, 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that you had a pleasant experience in our Preston store. It's great to know that our staff member was helpful in explaining the mattress options and assisting you with your purchase. Thank you for sharing your positive feedback!
Take care,
Megan at Customer Care
Made to feel welcome by Gary
Made to feel welcome, and shown what we wanted to see not what was most expensive
September 5, 2025
Reply from Bensons For Beds - Preston314
We're glad you enjoyed your experience and felt welcome. It means a lot to us that we could show you exactly what you wanted to see. Thank you for choosing us,
Megan at Customer Care
Exceptional Service
Exceptional service from first walking through the doors of the store and delivery. Kept up to date regarding when the mattress would be delivered and the time scales. I would not hesitate in recommending Besons for Beds.
August 29, 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to share your experience. We're happy to hear that you received exceptional service in our store and with delivery. It's great to know you were kept informed and would recommend us. Take care, Megan at Customer Care
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