Bensons For Beds - Preston314 Reviews 

This is a shopping experience we weren't looking forward to. There was so much to choose from and different options. When we arrived at Benson's in Preston we were greeted by Constanza who made the experience from start to finish stress-free and easy. We had quite a few beds and mattresses to buy. She gave her opinion without being pushy and constantly kept checking upon our order to ensure we could get everything as early as possible. She was knowledgeable and really friendly to deal with giving her help and advice which was invaluable. What could ve been a difficult experience she made easy. Definitely recommend her and Bensons for their customer service. Thank you

We recently purchased a lovely bed frame and mattress from Bensons for Beds, and we couldn't be happier with the entire experience. Two amazing staff members, Anita and Steve, attended to us and truly went above and beyond. They were warm, polite, professional, and incredibly knowledgeable.

They patiently answered all our questions and gave us the confidence to make the right purchase. Steve especially made the experience memorable – he had us laughing as he enthusiastically jumped up and down on the bed to demonstrate its quality! His energy and genuine passion were infectious, and both he and Anita made us feel so well taken care of.

We're absolutely delighted with our purchase and grateful for the outstanding customer service we received. Thank you, Anita and Steve, for the 5-star experience – Bensons for Beds is lucky to have you!

Friendly welcome.
The staff were very helpful and asked about our requirements.
We were shown a number of beds and one really seemed to fit our needs but felt we needed a little time to think.
We returned two days later and purchased the mattress
and are looking forward to the delivery.

Update 19th May.
New Headboard arrived, nothing like photo, material sticking out one corner, caught my finger on a staple sticking out at back and panels are 23cm except one panel at end that's 26cm so looks odd….sigh
Update. 24th April.
Well first off I would say the delivery guys were very good and very apologetic.
Unfortunately the replacement headboard arrived yesterday but didn’t even make it off the back of the lorry as it arrived damaged.

Another 3-4 weeks waiting for the next one………As Benson for Beds products appear so shoddily made, will it be 3rd time lucky???
……………………………………………………………….
So have had a bed delivered today by bulls in a china shop. The result is scuffs all over the walls in a freshly decorated bedroom and empty bedroom. Delivery no stars.

Then, compared to what’s in store and what’s delivered, the headboard is full of creases, and there is a small tear in the corner. Definitely not worth anywhere near the cost.

I feel like I’ve been conned.

Welcomed on arrival, but allowed to look around with no pressure. Salesperson was readily available when I had some questions

Excellent service

I placed an order for a single bed hip hop frame and a mattress to go with it. I received excellent customer service from the two ladies in the shop. They took their time to explain all I wanted to know and also helped me to find exactly the same mattress which I had bought previously about 7 years ago by looking it up on the system.
Thank you

Good customer service not in your face very knowledgeable very understanding and patient

The lady who assisted us, Costanza, was really lovely & helpful. She gave us lots of information as to the different choices available for what we wanted and then left us to look around before returning.
During the sale, Costanza give us lots of options re types of pillows etc and lots of general advice. She gave us all the info we needed to complete the sale. Excellent experience overall.

From the minute we came in store we had friendly and helpful staff looking after us..

Staff were great with good advice and made the whole experience very easy

Friendly experience staff with no pressure to buy.
Different options for payment and a return guarantee if not satisfied.

I recently made a purchase in the Preston shop and was very happy with my customer experience. Anita was very helpful and made me feel comfortable and advised me on the best mattress. I felt listened to and would highly recommend anyone to go.

We went to the bensons for bed at preston and were greeted and served by Anita who was extremely helpful and informative. She helped to choose the best mattress for us and we are looking forward to our delivery. Amazing customer service skills and amazing service.

ABSOLUTELY APPALLED WITH MY BED BASE . MADE FROM CARBOARD!! MATTRESS DIABOLICAL!! NEVER SLEPT ON ANYTHING AS BAD! WOULD HAVE BEEN BETTER SLEEPING ON FLOOR!! COST ME £2000! ITS NOW SMASHED TO PIECES AND GETTING BURNT. THATS ALL ITS FIT FOR. NEVER EVER WILL I GO AND BUY BED OR MATTRESS FROM THIS PLACE EVER AGAIN. BE WARNED PEOPLE DONT WAIT YOUR MONEY!! TOTAL CHEAP MADE RUBBISH 😡😡😡

Product and delivery dreadful. However, customer services is the worst part.

The help provided by Costanza in demonstrating the sofa bed and directing us to its location on the store

Excellent customer service very patient with my elderly mother in law tried multiple mattress found perfect one. 3 weeks for delivery not bad as beds being made from scratch as have order 4ft beds.

We got the product we wanted, there was discount and interest free credit which was a real bonus. The service was top notch and the sales assistant was very knowledgeable about all the products and was very thorough.