Bensons For Beds - Reading Forbury496 Reviews 

461
TrustScore 4.5 out of 5

4.7

Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB


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Rated 5 out of 5 stars

The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our... See more

Rated 4 out of 5 stars

Ishry was very helpful and supportive in our search for a new mattress. He listened to our requirements and helped find us the right mattress. Also very understanding of our budget requirements. I'd... See more

Rated 5 out of 5 stars

We went in with the aim to browse as we hadn't found what we were looking for up to this point. Farooq was fantastic and helped us find what we had been looking for and was very good at price matchin... See more

Company replied

Rated 5 out of 5 stars

Bought via the internet. Customer service agent was polite knowledgeable and helpful. Delivery team were great.Steve and Carl get the job done quickly despite it being a very warm day. Cleared up an... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Reading Forbury496

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, United Kingdom

  • 1189560813

4.7

Excellent

TrustScore 4.5 out of 5

461 reviews

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4.7

All reviews

(461)

26,135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plenty of options and honest…

Plenty of options and honest recommendations

September 8, 2026
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Reply from Bensons For Beds - Reading Forbury496

Hello,
Thanks for the great review! 😊 We like to think of ourselves as matchmakers for great choices, so we're thrilled you found plenty of options and recommendations you could trust. Hope to see you again soon,
Megan | Customer Care Specialist

Rated 4 out of 5 stars

Ishry was very helpful and supportive…

Ishry was very helpful and supportive in our search for a new mattress. He listened to our requirements and helped find us the right mattress. Also very understanding of our budget requirements. I'd happily recommend!

Our delivery men were Charles and Chichi, who were fantastic and very helpful - they also were very careful with their shoes and our property - couldn't be happier!

August 18, 2026
Rated 5 out of 5 stars

The gentleman ?

The gentleman, was very helpful as we advised we was looking for a bed for a spare room for when our grandaughter stays over shes only 3 so didn’t want a massive bed for her, so we got the correct style of bed and mattress for her he gave us lots of tips and made us aware on his sheet about bedding etc

August 25, 2026
Rated 5 out of 5 stars

Very helpful and lots of advice.

Very helpful and lots of advice.

August 24, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear that you found our team helpful and received lots of valuable advice. Thank you for taking the time to share your positive feedback!

Team Bensons

Rated 5 out of 5 stars

From the beginning to the end we found…

From the beginning to the end we found it really good service

August 20, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear that you experienced really good service from beginning to end. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Giving me the chance to change the…

Giving me the chance to change the tension of my mattress which has made a huge difference!.
Thanks to the Reading Store and Customer services! In making this happen.

August 20, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear that being able to adjust your mattress tension has made such a significant difference for you! It's wonderful that our team was able to assist in making this happen.

Team Bensons

Rated 5 out of 5 stars

The service and how it was handled was…

The service and how it was handled was good

August 3, 2026
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Reply from Bensons For Beds - Reading Forbury496

Thank you for your feedback! 😊 We're pleased to hear you were happy with the service and how everything was handled. We appreciate you choosing Bensons for Beds and hope you enjoy your purchase for many years to come,
Megan | Customer Care Specialist🛏️

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from beginning to end from Mr Arif. Great delivery service.

July 27, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear you received excellent customer service from beginning to end and that you had a great delivery service. Thank you for your wonderful feedback!

Team Bensons

Rated 2 out of 5 stars

0 stars for your Reading store

Only giving two starts for the escalation team that had to pick up the pieces for the Reading store manager who tried to scam me out of £200+ for my exchange, called me up rude on the phone after I had been in the store twice to be told that the manager doesn’t start until after midday whenever he's on shift, took nearly 3 weeks from the first visit to get a phone call from him to be spoken to rudely, told I was only getting this amount for my bed when I had paid over £200 more for it, escalations at bensons for beds did amazing and sorted it out for me so thank you to them! If I could put 5 stars just for you guys I would but unfortunately I can’t.

July 7, 2026
Unprompted review
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Reply from Bensons For Beds - Reading Forbury496

We are sorry to hear about the experience you had with the Reading store and the delays you encountered while trying to resolve your exchange. This is certainly not the level of service we expect our customers to receive, and I apologise for the frustration caused. We would like to thank you for recognising the efforts of our Escalations Team. We are pleased to hear that they were able to review your concerns, resolve the issue, and ensure you received the correct outcome. Your comments regarding the service you received from the store manager have been noted and will be shared with the relevant management team for review.

Thank you again for your feedback.

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Bensons for Beds. From the moment we visited the store, the staff were incredibly warm, welcoming, and genuinely helpful without being pushy. They took the time to answer all of our questions and helped us choose the right bed.

The delivery arrived exactly as promised, the packaging was excellent, and the quality of the bed exceeded our expectations.

A big thank you to everyone at Bensons for Beds for providing such great customer service. We wouldn't hesitate to recommend them to anyone looking for a new bed.

July 31, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our team provided warm, welcoming, and genuinely helpful assistance without being pushy. We're also glad the delivery arrived as promised and that the quality of your new bed exceeded your expectations. Thank you for your kind words and recommendation!

Team Bensons

Rated 5 out of 5 stars

Excellent Service overall…

Helpful salesman in Store.Excellent communication following purchase regarding delivery dates etc.Delivery went according to arrangements .

July 25, 2026
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Reply from Bensons For Beds - Reading Forbury496

Hi Susan.

Thank you for your wonderful review! We're delighted to hear you found our in-store team helpful and that the communication throughout the delivery process was excellent. It's great to know everything arrived as planned and that your experience was a positive one from start to finish.

We really appreciate your feedback!
Bensons for Beds😊

Rated 5 out of 5 stars

Great service

We went in with the aim to browse as we hadn't found what we were looking for up to this point. Farooq was fantastic and helped us find what we had been looking for and was very good at price matching the mattress we had found elsewhere.
Farooq was very accommodating with delivery date and helpful throughout. Thank you for a great experience.

July 22, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear about your excellent experience! It's wonderful that our team member was fantastic in helping you find exactly what you were looking for and was able to price match. We're delighted they were accommodating with the delivery date and helpful throughout. Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent from the lovely man…

Excellent from the lovely man delivering making the bed up and leaving

July 19, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear about the excellent service you received from our delivery team, and that they were able to set up your bed for you. Thank you for your kind feedback!

Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Bought good service

Bought via the internet. Customer service agent was polite knowledgeable and helpful.
Delivery team were great.Steve and Carl get the job done quickly despite it being a very warm day. Cleared up any packaging and explained what had been done.
In future need more info on dimensions of the bed base. The new one is 2 to 3 inches higher than my previous one. This makes it very difficult for my short and semi disabled wife to get into bed. My fault I assumed all divine bases were the same height.

July 8, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear about your positive experience with our customer service team and the excellent delivery service provided by Steve and Carl. We sincerely apologize for the unexpected height difference of the bed base, and we understand how challenging this must be. We appreciate you bringing this to our attention as it helps us improve our product information for future customers.

Rated 5 out of 5 stars

Very helpful in choosing our bed,

Very helpful in choosing our bed,

July 7, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased we could be helpful in choosing your bed! Thank you for sharing your positive experience with us.

Team Bensons

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