Bensons For Beds - Reading Forbury496 Reviews 

455
TrustScore 4.5 out of 5

4.7

Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB


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Rated 5 out of 5 stars

Giving me the chance to change the tension of my mattress which has made a huge difference!. Thanks to the Reading Store and Customer services! In making this happen.

Company replied

Rated 5 out of 5 stars

We went in with the aim to browse as we hadn't found what we were looking for up to this point. Farooq was fantastic and helped us find what we had been looking for and was very good at price matchin... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience with Bensons for Beds. From the moment we visited the store, the staff were incredibly warm, welcoming, and genuinely helpful without being pushy. They took the time... See more

Company replied

Rated 5 out of 5 stars

Bought via the internet. Customer service agent was polite knowledgeable and helpful. Delivery team were great.Steve and Carl get the job done quickly despite it being a very warm day. Cleared up an... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Reading Forbury496

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, United Kingdom

  • 1189560813

4.7

Excellent

TrustScore 4.5 out of 5

455 reviews

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4.7

All reviews

(455)

26,422 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Remarkable Experience From Store to Delivery!

My entire journey with Bensons for Beds has been truly incredible. Right from the time my husband and I entered the store at Forbury Gardens and were served by the Sales Representative --- Arif; all the way till the bed and mattress were delivered by Gary Jones and his associate --- the entire journey was remarkable. Everyone from the team were incredibly friendly, kind, respectful and absolutely wonderful. I'll definitely be coming back to Bensons to buy the second bed and mattress for the guestroom in our house and will absolutely be recommending Bensons to everyone I know in the UK. Thank you sooooo much for the wonderful service. 10/10 with a solid 5 star rating.
Thank you so much.

June 24, 2026
Unprompted review
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Reply from Bensons For Beds - Reading Forbury496

We are so pleased to hear about your incredible journey with us, from your in-store experience to the delivery. It's wonderful that our team provided such friendly and respectful service. Thank you for your high recommendation; we look forward to welcoming you back!

Team Bensons

Rated 5 out of 5 stars

FAB product and FAB service

FAB product and FAB service. They came when they said they would and they kept me updated. Very Professional.

June 27, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased you found our product and service fabulous, and that we kept you updated. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Nice people

Very nice cool people there

June 26, 2026
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Reply from Bensons For Beds - Reading Forbury496

We are so pleased you had a positive experience with us. We appreciate your kind words.

Team Bensons

Rated 5 out of 5 stars

Shayne the salesman understood our…

Shayne the salesman understood our specific requirements and guided our choice in a very professional manner. The huge choice at Benson for Beds looked overwhelming at first sight and my wife and I required a lot of help to define our needs and purchase the correct mattress for us. Shayne patiently explained all of the areas to consider and we thanked him for his help which was most appreciated.

June 9, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're delighted to hear our team member provided such professional and patient guidance. It's wonderful that they helped you navigate our selection and find the perfect mattress. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Great Bed Assembly and quality of products

Kind and helpful staff, very respectful of the house during assembly. Great experience and great quality of the products, both the bed and the mattress.

May 30, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased our staff were kind and helpful, and respectful during assembly. We're glad you had a great experience with our products! Thank you for your kind feedback.

Team Bensons

Rated 5 out of 5 stars

Great delivery and assembly service

The service from point of purchase uo to delivery and assembly has been superb. The staff we've dealt with have all been professional and polite. The guys who delivered werensuperb, carefully bringing the bed in, assembling it super quickly, checking I was happy with it abd understoid how to care for the product and apart from the new bed being there you wouldn't know they'd veen in as they tidued up after themselves

June 2, 2026
Unprompted review
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear that your entire experience, from purchase to assembly, was superb. It's wonderful that our team provided such professional and polite service, and that you're happy with your new bed!

Team Bensons

Rated 5 out of 5 stars

First of all had a good deal

First of all had a good deal, mattress delivered on time. Service was good in the shop with warm welcome,hastle free and delivery staff were good and kept me informed. So far so good,enjoyig the purchase.

May 18, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear you received a warm welcome and a great deal! It's wonderful that your mattress was delivered on time and you're enjoying your purchase.

Team Bensons - Jess

Rated 5 out of 5 stars

We’re really happy with the beds

We’re really happy with the beds — they look great, feel very sturdy, and seem really well made. The mattress is super comfortable as well. Delivery was amazing too, everything arrived carefully and the team were professional and helpful throughout. Great experience overall.

May 15, 2026
Unprompted review
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Reply from Bensons For Beds - Reading Forbury496

We're so pleased to hear you're happy with your beds and mattress! It's wonderful that our delivery team was professional and helpful. Thank you for your kind feedback!

Team Bensons - Jess

Rated 5 out of 5 stars

Great customer service staff very…

Great customer service staff very helpful the guy name Akram help me a lot thank you benson for beds….

May 6, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so glad our team provided such helpful customer service. Thank you for sharing your positive experience with us!

Team Bensons - Jess

Rated 5 out of 5 stars

They was very helpful and polite

They was very helpful and polite. And good at what they did,and took rubbish.

May 14, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're so glad our team was helpful, polite, and efficient, even taking away the rubbish!

Team Bensons - Jess

Rated 5 out of 5 stars

Really pleased with the service we received, would definitely recommend Benson for Beds

The sales rep Arif wasn’t the slightest bit pushy, like some are, very helpful in helping us decide which mattress to go for and even managed to change the delivery date for us.

May 12, 2026
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Reply from Bensons For Beds - Reading Forbury496

Thank you for sharing! 😊 We’re so pleased to hear Arif made your experience a relaxed one—no pressure, just helpful advice and flexibility right when you needed it. We’ll be sure to pass on your kind words! ⭐

Rated 5 out of 5 stars

Ishry was very helpful and showed us…

Ishry was very helpful and showed us around. Explained everything to us. We were interested in a particular bed, but after seeing it and didn't like it, he took us and showed us other beds. As we were about to leave, he showed us another bed which we had not even thought of looking at. At the end of the day, we liked this bed and walked out happy customers after purchasing the whole set. Thank you Ishry.

May 6, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're happy to hear that you had such a positive experience! We appreciate that you found our team member helpful in guiding you to the perfect bed. Thank you for sharing your feedback; we value your business.

Team Bensons

Rated 5 out of 5 stars

I had an excellent experience with Mr.Akram

I had an excellent experience with Bensons For Beds. The staff were friendly, knowledgeable, and very helpful throughout the whole process. Special thanks to Mr. Akram and Isree for their outstanding customer service. They took the time to explain the different options available and helped me choose the perfect bed and mattress without any pressure.

The store had a great selection, and the quality of the products was excellent. The team were polite and professional throughout. Overall, I’m very happy with my purchase and the customer service I received. I would definitely recommend Bensons For Beds to anyone looking for a comfortable bed and a stress-free shopping experience.

April 17, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're happy to hear that you had such a positive experience. It's great to know that you found our staff helpful and knowledgeable, and that you are pleased with your purchase. We appreciate you highlighting the team members' outstanding service. Thanks for your recommendation!

Team Bensons

Rated 4 out of 5 stars

proffessional, no hard sale. kept informed.

I was impressed by the professionalism of the salesman, he did not pressure me into buying any extra materials, accessories or insurences.

He allowed me to take my time when deciding to buy the Tempur Pro mattress and pillows.
He answred all questions to the best of his knowlage and when he has not sure a colleague helped with the correct answre

The devivery service was excellant. I had e:mails, followed by a call to let me know my time slot and delevery date.
Delerery men brought mattress and pillows up and removed my old matress with no issue.

The mattress is lovely and confitable to sleep in. it took time to get used to as my old matress was a springed one, this is firmer and is a memory foam bed. I still insist on putting a sheet to protect the white matress protective sleeve, however this is personal prevrence.

The pillows and extra thick, which is ideal as for the first time in years i am able to sit up bed comfirtably. This pillows are suprisingly comfitable to sleep on and are not hard or to bulky under my head.

April 24, 2026
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Reply from Bensons For Beds - Reading Forbury496

We're happy to hear that you were impressed with the professionalism of our team member and appreciated the delivery service. It's great to know that you are finding the mattress and pillows comfortable. Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

New bed

Delivery was on time, the guys were very friendly and assembled our bed very quickly and ran through everything with us.

April 30, 2026
Unprompted review
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Reply from Bensons For Beds - Reading Forbury496

We're so happy the delivery was on time and the team was friendly! It's great they assembled your bed quickly and explained everything clearly. Thanks!

Rated 5 out of 5 stars

A job well done

Excellent service in shop and very clear delivery instructions. Paul and Darren were polite friendly and very professional. My bed was delivered promptly and both men were extremely kind and helpful
. I was given very clear instructions about after care of product and could not fault them Thank you

May 4, 2026
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Reply from Bensons For Beds - Reading Forbury496

Thank you so much! 😊 We’re delighted Paul and Darren looked after you so well—professional, kind, and helpful from start to finish. Enjoy your new bed and thanks again! 🛏️✨

Rated 5 out of 5 stars

Excellent Service

Everything went very smoothly. Service
very good which is hard to find in this
day and age. All members of staff
very helpful. Excellent all round.

April 27, 2026
Unprompted review
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Reply from Bensons For Beds - Reading Forbury496

We appreciate your fantastic feedback! It's wonderful to know everything went smoothly and that our team was so helpful. We're delighted you had an excellent experience.

Team Bensons

Rated 5 out of 5 stars

Great customer service in store and…

Great customer service in store and delivery was done on time. Overall a hassle free experience during the purchase of our son's bed.

April 26, 2026
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Reply from Bensons For Beds - Reading Forbury496

Thank you for the great review! 😊 We’re so pleased to hear you had excellent service both in store and with delivery, and that everything was hassle‑free when choosing your son’s bed. Enjoy, and thanks again for choosing us! 🛏️✨

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