Giving me the chance to change the tension of my mattress which has made a huge difference!. Thanks to the Reading Store and Customer services! In making this happen.
Company replied
Location
Switch locationUnit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB
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See what reviewers are saying
We went in with the aim to browse as we hadn't found what we were looking for up to this point. Farooq was fantastic and helped us find what we had been looking for and was very good at price matchin... See more
Company replied
We had a fantastic experience with Bensons for Beds. From the moment we visited the store, the staff were incredibly warm, welcoming, and genuinely helpful without being pushy. They took the time... See more
Company replied
Bought via the internet. Customer service agent was polite knowledgeable and helpful. Delivery team were great.Steve and Carl get the job done quickly despite it being a very warm day. Cleared up an... See more
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Company details
About Bensons For Beds - Reading Forbury496
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, United Kingdom
- 1189560813
4.7
Excellent
456 reviews
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Great customer service in store and…
Great customer service in store and delivery was done on time. Overall a hassle free experience during the purchase of our son's bed.
April 26, 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for the great review! 😊 We’re so pleased to hear you had excellent service both in store and with delivery, and that everything was hassle‑free when choosing your son’s bed. Enjoy, and thanks again for choosing us! 🛏️✨
Excellent all round
Everything superb from service in the store by Shayne through to delivery by excellent Carl and Luke who were careful and polite. Bed lovely
April 26, 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you! 😊 We’re delighted everything was superb—from Shayne’s service in store to the careful, polite delivery by Carl and Luke. And we’re so glad you’re loving the bed too! 🛏️✨
Excellent service throughout
Very satisfied with the help in store with purchasing mattress, very quick delivery and the delivery was excellent friendly polite delivery men
April 24, 2026
Reply from Bensons For Beds - Reading Forbury496
We're very happy to hear that you were satisfied with the assistance you received in-store and that the delivery was quick and carried out by friendly men. Thank you!
Team Bensons
Good experince
Friendly, helpful and knowledgeable assistant in the store.
Delivery was on the date and time we were given. Efficient and courteous service from the delivery staff.
April 24, 2026
Reply from Bensons For Beds - Reading Forbury496
Thanks for the lovely feedback! So pleased everything ran smoothly from start to finish.
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist💜
The staff were very helpful and seem to…
The staff were very helpful and seem to understand and listen ti the customer needs
April 20, 2026
Reply from Bensons For Beds - Reading Forbury496
Much appreciated—listening and understanding our customers is exactly what we aim for!
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Reading Forbury496
Great to hear! Brilliant value and smooth service is exactly what we aim for 😊
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
From instore experience to delivery and…
From instore experience to delivery and installation the service was first class, can not fault Bensons
April 2, 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind feedback. We’re delighted to hear that you received first‑class service throughout, from your in‑store experience to delivery and installation. Your comments are very much appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜
Many beds to choose from very good…
Many beds to choose from very good service, very friendly, good advice.
April 13, 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your feedback! 😊 We’re glad you enjoyed the wide choice of beds and received friendly service with helpful advice.
Thanks for choosing us – we hope to serve you again!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Reading Forbury496
We appreciate your feedback! We're so glad to hear our staff was friendly, informative, and helpful to you.
Team Bensons
Great service from start to finish
April 2, 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words — we’re glad you had a great experience with us.
We hope to welcome you back again,
Megan | Customer Care Specialist💜
From start to finish great service.
From start to finish great service.
Regular contact with updates on our mattress,
Deliver date and time on point.
Deliver staff very efficient on time and polite.
April 4, 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your lovely feedback! 😊 We’re delighted to hear you received great service from start to finish, with regular updates and a delivery that was right on time. It’s great to know the delivery team were efficient and polite too. We really appreciate you sharing your experience,
Megan | Customer Care Specialist
Polite and helpful staff
Polite and helpful staff. Very welcoming and listened to what we wanted and knew a lot about the products on offer to us. Have kept us informed with updates. Reasonably priced goods and we were very happy with our purchase.
April 4, 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your lovely feedback! 😊 We’re delighted to hear our staff were polite, welcoming, and knowledgeable, and that they really listened to what you wanted. It’s great to know you felt well informed, kept up to date, and happy with both the price and your purchase. We really appreciate you sharing your experience with us,
Megan | Customer Care Specialist
Very helpful went out of there way to…
Very helpful went out of there way to get it in our house
April 4, 2026
Reply from Bensons For Beds - Reading Forbury496
We're so happy to hear that our team went above and beyond to assist you. Thank you for sharing your positive experience with us!
Great delivery
Very nice delivery drivers, who didnt complain that parking was not ideal. Didnt hesitate to remove shoes at front doors. Did a great job. Some scuff marks were left on the walls but nothing that cant be easily fixed. Really very happy with service and wouldnt hesitate to use again.
March 23, 2026
Reply from Bensons For Beds - Reading Forbury496
Thanks for the great review Elizabeth! So glad the delivery team were friendly, patient and happy to navigate the tricky parking — shoe protectors and all! Sorry about the little scuffs, but thrilled to hear you’re really happy overall. We’d love to help you again anytime,
Megan at Customer Care🌟
Helpful in choice of mattress and…
Helpful in choice of mattress and delivery was made on time. Many thanks to the delivery team they kept me informed of my delivery
March 15, 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you so much Mr Lloyd! We’re really glad to hear you found the help choosing your mattress useful and that delivery arrived on time. A big thank‑you as well to the delivery team for keeping you informed throughout the process. We really appreciate your feedback,
Megan at Customer Care! 🚚✨
Great service
Great staff, great product, great people delivering the bed. What else you ask! Thank you so much for making the purchase smooth and wonderful.
March 1, 2026
Reply from Bensons For Beds - Reading Forbury496
Krishn Mohan,
We're so glad to hear you had a smooth and wonderful purchase experience! It's great to know you appreciate our staff, product, and delivery team. Thank you so much!
Team Bensons
Reply from Bensons For Beds - Reading Forbury496
LM WILLIAMS,
We appreciate your feedback and are so pleased that you had a very good experience from placing your order to receiving your delivery.
Team Bensons
Good service from buying in store to…
Good service from buying in store to delivery to fitting.
February 27, 2026
Reply from Bensons For Beds - Reading Forbury496
Mr Sharma,
We're happy to hear that you received good service from your in-store purchase through delivery and fitting. Thank you!
Team Bensons
Simple easy to select a mattress very…
Simple easy to select a mattress very good service
February 27, 2026
Reply from Bensons For Beds - Reading Forbury496
Thanks so much for giving us 5 stars! Wonderful to know choosing your mattress was straightforward with great service throughout.
Looking forward to welcoming you back soon,
Megan at Customer Care
Great service from start to finish
Great service from start to finish, continuous updates re: delivery, good service from friendly delivery guys
February 23, 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you so much! Delighted to hear everything was smooth from start to finish, with clear delivery updates and great service from our friendly delivery team,
Megan at Customer Care 😊
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