The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our... See more
Location
Switch locationUnit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ishry was very helpful and supportive in our search for a new mattress. He listened to our requirements and helped find us the right mattress. Also very understanding of our budget requirements. I'd... See more
Giving me the chance to change the tension of my mattress which has made a huge difference!. Thanks to the Reading Store and Customer services! In making this happen.
Company replied
We went in with the aim to browse as we hadn't found what we were looking for up to this point. Farooq was fantastic and helped us find what we had been looking for and was very good at price matchin... See more
Company replied
Company details
About Bensons For Beds - Reading Forbury496
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, United Kingdom
- 1189560813
4.7
Excellent
459 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful knowledgeable staff.
Very helpful knowledgeable staff.
Bought in store rather than on-line.
April 12, 2025
Reply from Bensons For Beds - Reading Forbury496
We are so thrilled to hear that our staff was able to provide you with a helpful and knowledgeable shopping experience! Thank you for choosing to support our business by shopping in-store. We truly appreciate it! 🙌
Buying a new bed
Salesman very helpful explained everything so we understood what we were buying thanks
April 9, 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We are thrilled to hear that our salesman was able to provide helpful and clear explanations of our products. We appreciate your business and look forward to continuing to provide excellent service to you.
I had an excellent experience
I had an excellent experience. Ishry assisted us throughout the buying process and was incredibly helpful. He took the time to explain the various features of each product, ensuring we understood the differences and could make an informed decision. His knowledge and patience made the entire process smooth and enjoyable. I highly recommend it to anyone looking for quality products and exceptional customer service.
April 7, 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your glowing review! We are so happy to hear that Ishry provided you with exceptional customer service and helped make your buying process smooth and enjoyable. We appreciate your recommendation for quality products and look forward to serving you again in the future.
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you felt heard and not pressured. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
The sales assistant was super helpful
The sales assistant was super helpful, showed us a few suitable options based on our requirements and the process was quick and easy!
April 1, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate your feedback! We're happy to hear that our sales assistant was helpful in showing you suitable options, and that the process was quick and easy for you. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you found our prices agreeable and the purchasing process straightforward. Thank you for your feedback, Megan at Customer Care
Great customer service
March 23, 2025
Reply from Bensons For Beds - Reading Forbury496
Thank you for taking the time to leave us this positive feedback Karl!🙌 Sleep well, Megan at Customer Care
Reply from Bensons For Beds - Reading Forbury496
We appreciate your feedback and are so glad you found our service professional. Thank you for choosing us and for your time, Megan at Customer Care
Delivery on time by a polite team of…
Delivery on time by a polite team of technicians who were cheerful and efficient.
March 18, 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that our team's punctuality, politeness, cheerfulness, and efficiency impressed you! Thank you for your positive feedback, Megan at Customer Care
saleman is very helpful and answers…
saleman is very helpful and answers questions quickly
March 16, 2025
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that our salesperson was helpful and quick to answer your questions. Thank you for your positive feedback, Megan at Customer Care
fantastic experience
fantastic experience, sales man polite, professional and knowledgeable
March 4, 2025
Reply from Bensons For Beds - Reading Forbury496
We're glad you enjoyed your experience. It's wonderful to hear that our team member was polite, professional, and knowledgeable. Thanks for your feedback, Megan at Customer Care.
Bad experience at Benson for Beds Forbury Retail park shop
For sure the staff at Benson for Beds in Forbury Retail Park are very impolite (even for children) and no wonder why hardly see any customers in the shop.
February 15, 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
We appreciate your feedback and are sorry to hear that you experienced impolite service. We'll address this to ensure a better experience for everyone. Take care, Megan at Customer Care
Friendly informative staff.
February 14, 2025
Reply from Bensons For Beds - Reading Forbury496
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
A satisfactory and great shopping…
A satisfactory and great shopping experience at Reading with Ishry, the assistant manager, who is polite and helpful with our purchase and accommodative to our requirements.
February 8, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate you sharing your shopping experience. We're happy to hear that our assistant manager was polite, helpful, and accommodative to your needs. We value your feedback, Megan at Customer Care
5 STARS. Our experience from entering the…
5 STARS.
Our experience from entering the Reading Forbury Branch was very positive. We were helped by Richie to find the correct headboard in the colour we were looking for. He was also very helpful in arranging our delivery.
We would recommend visiting the Reading Branch for a good experience.
January 14, 2025
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you had a positive experience at the Reading branch. We appreciate you mentioning the assistance you received in finding the perfect headboard and arranging delivery. Thank you for recommending us, Megan at Customer Care
Reply from Bensons For Beds - Reading Forbury496
We appreciate your feedback! Our team is glad that our expertise and assistance met your needs and that you had a great selection.
Thank you, Megan at Customer Care
Nice beds, friendly and helpful staff
Nice selections of beds
Friendly, helpful and professional staff.
Ishry was very helpful and showed us around and explained in details the options available for bed frames, mattresses and headboards.
January 11, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate you sharing your experience! We're happy to hear that our staff was helpful and professional, and that you found our selection of beds to your liking. Thank you for the positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Reading Forbury496
We're glad the salesperson was helpful and personable. We appreciate your feedback and your time, Megan at Customer Care
Many thanks for professional help in…
Many thanks for professional help in choosing a bed and mattress. The bed and mattress are made of the highest quality materials. I recommend it, thanks.
December 29, 2024
Reply from Bensons For Beds - Reading Forbury496
We appreciate your feedback! We're happy to hear that you received professional help in selecting your high-quality bed and mattress. Thank you for your recommendation, Megan at Customer Care
Quick and efficient staff
January 24, 2025
Reply from Bensons For Beds - Reading Forbury496
We appreciate you pointing out our staff's efficiency. It is wonderful to know that you received prompt service from our team!
Take care,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.