Very helpful young lady,her name was Helen from Benson's for beds parkgate Rotherham she didn't rush are pressure us couldn't have been more helpful will shop there again and tell everyone about are e... See more
Company replied
Location
Switch locationUnit 7 Great Eastern Retail Park, Rotherham, S62 6EJ Rotherham, South Yorkshire, GB
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See what reviewers are saying
All-round brilliant experience. Great, informative customer service at the store with a wide range of beautiful beds to choose from. Prompt delivery by the friendly delivery team. We were always ke... See more
Company replied
We were greeted by a very pleasant and friendly lady who made us aware that she was available if we needed advice or information, but was not at all pushy or intrusive. Once we were clear about what... See more
Company replied
We did return our mattress after it sunk in the middle. Customer care & the lady in the Rotherham branch were very good & sorted it out to our satisfaction 😎 The delivery was very good & we’re hap... See more
Company replied
Company details
About Bensons For Beds - Rotherham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ, Rotherham, South Yorkshire, United Kingdom
4.7
Excellent
85 reviews
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Quick efficient service,good advice
May 25, 2026
Reply from Bensons For Beds - Rotherham
We're glad you received quick, efficient service and good advice. We appreciate your feedback!
Team Bensons
Very helpful staff
Very helpful young lady,her name was Helen from Benson's for beds parkgate Rotherham she didn't rush are pressure us couldn't have been more helpful will shop there again and tell everyone about are experiene
May 23, 2026
Reply from Bensons For Beds - Rotherham
We are so pleased to hear about your positive experience! It's wonderful that our team provided such helpful, pressure-free service. We appreciate your kind words and look forward to welcoming you back.
Team Bensons
Reply from Bensons For Beds - Rotherham
We're so pleased our staff was helpful and knowledgeable. Thank you for your kind feedback!
Team Bensons
Prompt delivery good service from your…
Prompt delivery good service from your delivery guys Emilian and Sam very professional
May 14, 2026
Reply from Bensons For Beds - Rotherham
We are so pleased to hear about your prompt delivery and the professional service from our team. Thank you!
Team Bensons
Exceptional experience from order to…
Exceptional experience from order to delivery and good quality products
April 21, 2026
Unprompted review
Reply from Bensons For Beds - Rotherham
Thank you for your kind feedback! We’re delighted you had an exceptional experience from order to delivery and are happy with the quality of our products.
We're always here if you need anything else,
Megan | Customer Care Specialist💜
Great support from the Rotherham Store…
Great support from the Rotherham Store with my online order, quick and easy to navigate the website and place the order, excellent store support to organise delivery option afterwards
April 18, 2026
Reply from Bensons For Beds - Rotherham
Thank you for your great feedback! We’re really pleased to hear you found the website easy to use, the online ordering simple, and that the store team were there to support you and organise delivery so smoothly.
Thank you for your positive review - Lauryn at Customer Care 💜
Helen was fantastic
Helen was fantastic, very helpful and not at all pushy. Helped us use the test bed that helped figure out what firmness of mattress we wanted, and then expertly deduced what we needed.
November 1, 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
We're so glad to hear that you had such a positive experience! It's great that our team member was so helpful in finding the perfect mattress for you. Thanks for your feedback!
Team Bensons
Happy previous customer
Being a previous customer, 8 years ago, they were able to tell me the type of mattress I purchased then. So I was able to order a replacement but with a firmer edge.
Friendly staff, good service, and excellent delivery.
March 3, 2026
Reply from Bensons For Beds - Rotherham
We're glad you enjoyed your experience. It's great to know we could assist you in ordering a suitable mattress with the added support you were looking for. Thank you for your positive feedback regarding our friendly staff and excellent delivery.
Team Bensons
Good service eventually
We did return our mattress after it sunk in the middle.
Customer care & the lady in the Rotherham branch were very good & sorted it out to our satisfaction 😎
The delivery was very good & we’re happy with the end result 👌
April 12, 2026
Reply from Bensons For Beds - Rotherham
We appreciate you sharing your experience. We're happy to hear that the team addressed the mattress issue to your satisfaction and that you were pleased with the delivery and final outcome. Thanks for your feedback.
Team Bensons
All-round brilliant experience
All-round brilliant experience. Great, informative customer service at the store with a wide range of beautiful beds to choose from.
Prompt delivery by the friendly delivery team.
We were always kept up to date with information regarding our bed order and also on how to care for our new bed.
Very pleased with our purchase and our bed is so comfortable! We will definitely visit Bensons again!
April 10, 2026
Reply from Bensons For Beds - Rotherham
Thank you so much for such a wonderful review! We’re delighted you enjoyed your experience in-store, found the perfect bed, and received great service from our delivery team. Keeping you informed and helping you care for your new bed is really important to us, so it’s lovely to hear you felt supported throughout. Enjoy your super-comfortable new bed—we look forward to welcoming you back to Bensons again,
Megan | Customer Care Specialist
Friendly
Friendly, knowledgeable sales person, but not at all pushy, just helpful when we asked.
March 28, 2026
Reply from Bensons For Beds - Rotherham
We’re pleased to hear that you found our sales colleague friendly, knowledgeable, and helpful without any pressure. Thank you for taking the time to share your experience.
💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Rotherham
Thanks so much! Short, sweet, and speedy!
Thanks for choosing us,
Megan | Customer Care Specialist💜
No intention of hosting their accident…
No intention of hosting their accident cover.
April 2, 2026
Unprompted review
Reply from Bensons For Beds - Rotherham
We regret any difficulty with the accident cover. This is not with ourselves and it purchased with a third party company. If you need help claiming under this, please contact us and we can provide the correct contact details.
Reply from Bensons For Beds - Rotherham
Thank you for your feedback! We’re pleased to hear you found our staff helpful,
Megan | Customer Care Specialist😊
Very helpful sales staff at Rotherham
Very helpful sales staff at Rotherham, I had to delay the delivery by two weeks, one quick phone call and that was sorted without any issues.
Not sure if it's unit 2 or unit 7 at Rotherham but excellent service.
March 27, 2026
Reply from Bensons For Beds - Rotherham
Thanks so much for the great review! 😊 We’re glad the Rotherham team could help and make your delivery delay super easy to sort. Whether it’s Unit 2 or Unit 7, we’ll take the compliment — and we’re thrilled you had an excellent experience,
Megan | Customer Care Specialist✨
Excellent service
Excellent customer service from purchase to delivery. Great product!
March 24, 2026
Reply from Bensons For Beds - Rotherham
Thank you for the fantastic feedback! 😊 Delighted to hear the customer service was excellent from purchase through to delivery — and even better that you’re loving the product! We really appreciate it,
Megan | Customer Care Specialist✨
Very helpful and knowledgeable
Very helpful and knowledgeable
All involved went out of their way to help when a rapid change in my wife’s health meant a change of mattress during order
Many thanks for the kindness and compassion shown
March 7, 2026
Reply from Bensons For Beds - Rotherham
Thank you so much for your kind review. We’re really pleased to hear that the team were helpful and knowledgeable throughout, and that everyone involved went out of their way to support you during such a difficult and rapidly changing situation with your wife’s health.
Your words about the kindness and compassion shown truly mean a lot — we’re glad we could make things a little easier for you during that time.
If there’s anything more we can do to support you both, please don’t hesitate to let us know,
Megan at Customer Care
Excellent staff
Excellent staff, knowledgeable, calm, not pushy. John who helped us was excellent gave space and tme to chose and to think.
March 7, 2026
Unprompted review
Reply from Bensons For Beds - Rotherham
Thank you for your lovely review! We’re so pleased to hear that our staff were knowledgeable, calm, and never pushy. John will be delighted to know his support, patience, and the space he gave you to think made such a positive difference. We really appreciate your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Rotherham
We’re so glad you received great customer service — we really appreciate your feedback!
Megan at Customer Care😊
Very helpful and knowledgeable nothing…
Very helpful and knowledgeable nothing was too much trouble when I wanted to amend my order
February 17, 2026
Reply from Bensons For Beds - Rotherham
Thank you for your lovely feedback! We’re so glad you found the team helpful and knowledgeable, and that amending your order was no trouble at all. We really appreciate you taking the time to share this!
Megan at Customer Care😊
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