Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... See more
Company replied
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Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... See more
Company replied
Great experience at the Rugby store on Sunday 17th May 2026. Kai was vey knowledgable and helpful and didn’t make us feel rushed or pressured, to make a decision for such an important purchase.... See more
Company replied
Excellent experience in shop. Good communication. Delivery good Building bed good. Made a bit of a mess with footprints. Left little bits of polystyrene packing on the floor and under the bed
Company replied
On arrival at the Rugby store we we’re greeted by the female assistant. She asked us if we were looking for something specific and when we replied she took us directly to the area of beds to view and... See more
Company replied
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Unit 3 Technology Retail Park, CV21 1GN, Rugby, Warwickshire, United Kingdom
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Going in to a bed retailer to buy a new mattress is one of those jobs you keep putting off. I finally went into look for a new mattress last week and I was surprised how easy it was with the assistance of your staff. I was Impressed by the helpfulness of all. Thank you for making the task easy.
Great beds and staff very helpful and knowledgeable
Choosing a bed at Bensons took all the worry and stress away in making the right choices, a friendly member of staff was helpful and knowledgeable and was able to advise me which bed suited my needs regarding the health of my neck and spine , I am extremely happy with my purchase of my new bed and am looking forward to my first comfortable supported nights sleep from my carefully selected bed. Thankyou Bensons.
The explanation of what was on offer was brilliant, but before I had chance to ask about another bed and purchase as one the staff member was quick to get the money and lost out on 15% off of second bed.
Kristine was very helpful. She took time to listen to what we wanted and showed us all the possibilities. She is a real asset in the Rugby store, patient, knowledgeable and helpful without pushing, leaving us feeling like customers that mattered more than getting a sale.
Friendly very informative staff.
Inviting showroom and plenty of choice.
Great value beds available
Knowledgeable and helpful staff who explained differences and costs without bring pushy. Efficient purchasing experience.
Excellent professional knowledge from assistant.
Very thoughtful and considerate- nothing too much trouble.
Polite & friendly.
The two Ladies the were in there was lovely and the one the actually served me Michelle was so patient and understanding as I have a condition and she helped me and was very informative
Excellent customer service, from staff at Rugby store
Knew all about the products arranged convenient delivery
Friendly and helpful staff. Didn’t feel pressured into making a purchase. Most of all, considerably cheaper than Dreams!
Kristina was amazingly helpful and patient. Talking us through so many options and pricing up all our choices. I would definitely recommend buying a bed from Bensons. The staff are so friendly and helpful.
Knowledgeable and patient advice from Christina.
sales person showed us what we asked for and wanted,
helpful and pleasant, nothing was to much trouble.
Could get we were after fairly quickly and easily. Staff were effective in expediting this without being pushy
Knowledgeable and friendly staff listened to what we wanted and supplied the correct product /
We had been there for choosing beds for our new house .The lady was so so rude as this is third visit and we changed color theme...she said some rude words in front of her manager too which I found really so disappointed...how someone be so rude ,if someone is taking some time to choose new furniture for their new house what's wrong in that .. definitely never ever I am going to visit this shop and never going to recommend to anyone..please learn some etiquette from your neighbor shops..we also had been in Dreams, furniture village and other shops many times but they're always so welcoming to their customers not getting frustrated like you guys ..
Please have some patience and learn how to deal with customers.
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