Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... See more
Company replied
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Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... See more
Company replied
Great experience at the Rugby store on Sunday 17th May 2026. Kai was vey knowledgable and helpful and didn’t make us feel rushed or pressured, to make a decision for such an important purchase.... See more
Company replied
Excellent experience in shop. Good communication. Delivery good Building bed good. Made a bit of a mess with footprints. Left little bits of polystyrene packing on the floor and under the bed
Company replied
On arrival at the Rugby store we we’re greeted by the female assistant. She asked us if we were looking for something specific and when we replied she took us directly to the area of beds to view and... See more
Company replied
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Unit 3 Technology Retail Park, CV21 1GN, Rugby, Warwickshire, United Kingdom
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Sales lady very helpful and pleasant, very good service in-store, plenty of helpful emails with details of delivery and care of mattress, delivery very good , delivery men very pleasant and efficient, overall very good
We were given great advice but left alone to browse which was wonderful, if we needed help we went to ask. I loved the testing bed .
Relaxed service from staff, no hard sales just friendly advice
Very helpful throughout. One mattress had to be returned because it wouldn't fit up the stairs and the store manager sorted out an alternative mattress for us and worked really hard to give us the best deal she could in the circumstances.
Everyone was really helpful and it was an easy process
Lovely, helpful & informative sales lady made the whole experience vey good.
Christine was a Very helpful & knowledgeable person.
Pleasant & friendly 😃
After all the confusion over the interest free credit, due to the wrong form being sent and my email being inputted incorrectly all was very good.
Friendly and helpful staff, allowed time to look around unbothered by them but there when assistance required.
Was served by the manager Christine. Excellent customer service skills and top notch knowledge of the products that Bensons sell along with clear guidance on delivery dates. Christine also explained the advantages of buying a split headboard rather than one piece in the hotel size.
I will definitely use again.
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