Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... See more
Company replied
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Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... See more
Company replied
Great experience at the Rugby store on Sunday 17th May 2026. Kai was vey knowledgable and helpful and didn’t make us feel rushed or pressured, to make a decision for such an important purchase.... See more
Company replied
Excellent experience in shop. Good communication. Delivery good Building bed good. Made a bit of a mess with footprints. Left little bits of polystyrene packing on the floor and under the bed
Company replied
On arrival at the Rugby store we we’re greeted by the female assistant. She asked us if we were looking for something specific and when we replied she took us directly to the area of beds to view and... See more
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Unit 3 Technology Retail Park, CV21 1GN, Rugby, Warwickshire, United Kingdom
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The assistant was really helpful and very polite. She gave us space to browse and discuss what we were looking for without harassing us. Very good experience.
We were looking for an inexpensive bed for our small spare bedroom and Michelle pointed out a showroom offer with 70% off which we are delighted with.
Professional & knowledgeable, Christine made us feel welcome and we are confident we have made the right decision!
We visited several stores looking for a new bed. Bensons offer was the best and their staff were very professional and the transaction went smoothly. They were the only store to offer to take away our old bed, which was a big factor in influencing our decision. We are happy that we have made the right choice.
The lady who helped us, e
Very knowledgeable and friendly. Listened to what I could afford instead of trying to push a more expensive product onto me.
Overall the experience was good. I’ve only graded it 4 instead of 5 as I thought the assistant was quite abrupt initially and could have displayed more patience whilst explaining the beds initially.
The sales person was very knowledgeable and let us try many beds. We didn’t feel at all rushed
The sales lady was very professional and friendly. Showroom was clean and well laid out with plenty of choice.

Reply from Bensons For Beds - Rugby Technology Drive560

Reply from Bensons For Beds - Rugby Technology Drive560
Michelle was great in helping us to chose our mattress and really knew her stuff! She was very knowledgeable about everything mattress and bed related. We were consulted on everything at every stage. Great customer service 🤗

Reply from Bensons For Beds - Rugby Technology Drive560
We were greeted with a friendly welcome from Michelle and Julie at the rugby store, we purchased our last bed from yourselves and was disappointed as the man ordered the wrong mattress so was abit worried that it all go wrong again but both ladies made our visit a pleasurable one they went out of there way to provide a great service absolute a credit to your company and I am so looking forward to receiving our new mattress ottoman and headboard and I’m confident it will all go great this time thanks again ladies your amazing

Reply from Bensons For Beds - Rugby Technology Drive560
Very helpful lady who advised us in store and was patient when we returned with our 90 year old father.

Reply from Bensons For Beds - Rugby Technology Drive560
Bensons always have a good selection of headboards both design colours and fabrics. Staff very helpful andxtook the time with me and I found what I wanted. My purchase was £199 but almost fell over when they charged me £39 for delivery!! Anything over £100 throws a large delivery charge no negotiation! So if you spend £100 to £2000++ it's the same. Sadly I doubt I'd return for a similar purchase again. I had 5 heavy pieces of furniture delivered from Dun...m last week..£10 delivery. A garden store from H...base £3 delivery. Bensons you need to review your delivery policy! This is extortionate for a smaller purchase.

Reply from Bensons For Beds - Rugby Technology Drive560
Went into the Rugby store, as we are staying with family and don’t have a store close to home, we were followed around by an older asian sales lady, me and my wife felt so uncomfortable she was watching us try out mattresses she was very creepy not a nice experience, my wife said to her we don’t need any help but she was very persistent and stayed with us and listened to our conversation, as a couple we would have liked to discuss the mattresses without a sales person listening and adding her stupid advice. This sales lady needs some training not to harass or watch people try out mattresses. The sales lady starred at me constantly I felt intimidated by this sales lady she is very unprofessional making rude gestures it was not a nice experience for me or my wife.

Reply from Bensons For Beds - Rugby Technology Drive560
Friendly helpful staff giving options and patience towards my decisions

Reply from Bensons For Beds - Rugby Technology Drive560
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