I would like to give a special shout-out to Matt (Scunthorpe Branch) for the outstanding customer service at Benson for Beds. I have been so impressed with the level of care, patience, helpfulness and... See more
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We went to the Scunthorpe store to buy 2 pillows and we we're helped by a lovely young man called Lloyd he could "sell snow to the eskimo's" ha ha , we ended up walking out the store with 3 pillows an... See more
Company replied
Went to the branch in Scunthorpe looking for a new bed for my elderly mother. Lloyd was extremely helpful and not overly pushy. He allowed my mother to choose what she felt was best for her and includ... See more
Company replied
Sales staff answered all my questions, I believe, truthfully. They were not 'pushy', allowing me plenty of time to test various mattress options. Delivery arrived in the time window I was allocate... See more
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Company details
About Bensons For Beds - Scunthorpe506
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
14a Holyrood Drive, DN15 8NN, Scunthorpe, South Humberside, United Kingdom
- 1724278914
4.8
Excellent
190 reviews
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Excellent Customer Service
I would like to give a special shout-out to Matt (Scunthorpe Branch) for the outstanding customer service at Benson for Beds. I have been so impressed with the level of care, patience, helpfulness and professionalism shown throughout the process. Every question has been answered with kindness and I have felt valued as a customer. It really makes a difference when someone takes the time to listen and provide such excellent support. Plus it is cool using the body map technology testing they have to find the right mattress. Thank you for making the experience so positive even before delivery. Excellent customer service deserves to be recognised! Get to Benson for Beds, Scunthorpe, if you need a new bed!
October 30, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience.
The whole experience from the start to finish was first class with regular updates on the progress of our order.
October 17, 2026
Reply from Bensons For Beds - Scunthorpe506
Thank you for your wonderful review! We're thrilled to hear that you had a first-class experience and that our regular updates kept you well-informed throughout the journey. Providing seamless service from start to finish is always our goal, and we look forward to serving you again in the future!
Team Bensons
We went to the Scunthorpe store to buy…
We went to the Scunthorpe store to buy 2 pillows and we we're helped by a lovely young man called Lloyd he could "sell snow to the eskimo's" ha ha , we ended up walking out the store with 3 pillows and a new headboard! He was a credit to the company 🌟 friendly, funny,polite and extremely helpful 😊.
October 18, 2026
Unprompted review
Reply from Bensons For Beds - Scunthorpe506
Thank you for your wonderful review! We're thrilled to hear that Lloyd provided such excellent service and helped you find the perfect pillows and headboard. We appreciate your kind words and look forward to welcoming you back to our store soon!
David at Scunthorpe shop was very…
David at Scunthorpe shop was very helpful and informative.
The delivery guys coundn't have been more acommodating.
We were kept update all the way.
Thanks to everyone
October 15, 2026
Reply from Bensons For Beds - Scunthorpe506
Thank you for your wonderful feedback! We're thrilled to hear that David and our delivery team provided you with excellent service. Keeping our customers informed and satisfied is our top priority. We appreciate your support and look forward to serving you again!
Went to the branch in Scunthorpe…
Went to the branch in Scunthorpe looking for a new bed for my elderly mother. Lloyd was extremely helpful and not overly pushy. He allowed my mother to choose what she felt was best for her and included a mattress assessment and sound advice. He was professional and friendly and we could not be happier with the service we received. Well done.
October 16, 2026
Unprompted review
Reply from Bensons For Beds - Scunthorpe506
Thank you for your wonderful feedback! We're thrilled to hear that Lloyd provided such helpful and professional service for your mother's bed selection. We always strive to create a comfortable shopping experience. Your satisfaction means the world to us. We look forward to serving you again!
Matt
Matt, is an absolute asset to your company, very helpful and knowledgeable across all aspects of your business.
October 10, 2026
Reply from Bensons For Beds - Scunthorpe506
Thank you for your kind words! We're thrilled to hear that Matt made such a positive impression. His dedication and expertise truly make a difference. We appreciate your support and look forward to serving you again!
Quality of sleep is a lot better since…
Quality of sleep is a lot better since i bought this new mattress.
September 25, 2026
Reply from Bensons For Beds - Scunthorpe506
Thank you for your wonderful feedback! We're thrilled to hear that your new mattress has improved your quality of sleep. Your comfort is our priority, and we appreciate you choosing us for your sleep needs. If you have any questions or need assistance, feel free to reach out!
Lloyd could not have been more helpful.
Lloyd could not have been more helpful.
He advised me which mattress was most suitable for me and gave me a really good deal.
I was kept fully up to date and my mattress was delivered on time by 2 very helpful delivery staff.
September 21, 2026
Reply from Bensons For Beds - Scunthorpe506
Thank you for your wonderful review! We're so pleased to hear that you received excellent assistance in choosing the perfect mattress and that our team provided a great deal. We're also delighted that your delivery was smooth and on time.
Team Bensons
Very good customer service
Very good customer service within the shop from Linda and Lloyd. A follow-up call a few days after a visit and quote to let me know there were further offers on if that would be of interest to me. As it happens I had been tied between the decision to buy elsewhere due to costs but the followup call did actually win me back because I returned to store to discuss other options which resulted in my purchase. The 2 staff were great and very patient and helpful in providing quotes and finalising my order and also changing my delivery date when I realised upon returning home that the original date was no appropriate. All round happy and I am a returning customer as my previous bed was also from there so I do know quality and good service when I see it.
August 22, 2026
Reply from Bensons For Beds - Scunthorpe506
Thank you for sharing such a wonderful review! We are so pleased to hear that the team provided excellent service, and that the follow-up call was instrumental in helping you find the perfect purchase. We truly appreciate your continued loyalty and are delighted to know you are happy with your experience.
Team Bensons
Good customer service
Bought a new mattress and didn’t get on with it. Jack at Hedge End Southampton dealt with the change very promptly and very helpful. The new mattress was ordered and a delivery date was set. When it arrived the delivery guys said it wouldn’t fit up my staircase. I called customer service and was told I needed to visit the store. I did this and a nice man ( sorry I can’t remember his name). He sorting things out for me and another mattress was ordered. The mattress has since then been delivered and I am very happy with both the customer care before and after buying the new mattress. What started off being a very stressful experience Turned into a positive outcome. Thank you
September 11, 2026
Reply from Bensons For Beds - Scunthorpe506
We're so pleased to hear that what started as a challenging situation ultimately led to a positive outcome. It's wonderful to know that Jack was able to assist you effectively and that you are now happy with your new mattress and the care you received.
Team Bensons
Visited the store last month
Visited the store last month. Approached by Lloyd at Scunthorpe Benson store. Very attentive and helpful. Bed was delivered on specified date. Very good experience with this store.
September 7, 2026
Reply from Bensons For Beds - Scunthorpe506
We're so pleased to hear about your very good experience at our Scunthorpe store! It's wonderful that our team member was attentive and helpful, and that your bed was delivered on the specified date.
Team Bensons
Nice simple no pressure transaction
September 5, 2026
Reply from Bensons For Beds - Scunthorpe506
We're so pleased to hear that your experience was simple and without any pressure. Thank you for your positive feedback!
Team Bensons
Not pushy, made the sale.
Sales staff answered all my questions, I believe, truthfully. They were not 'pushy', allowing me plenty of time to test various mattress options.
Delivery arrived in the time window I was allocated. Unfortunately I did not receive the phone call to alert me that they were 30 minutes away from my address. If I had then I could have helped them better locate my rural property.
Only just received the item so not really able to offer a critique of it yet.
Only discovered that the mattress protector has Teflon in it upon receipt which given it is said to contain 'forever chemicals' is of concern. But that doesn't detract from good sales experience
September 5, 2026
Reply from Bensons For Beds - Scunthorpe506
Thank you for your detailed feedback! We're glad to hear our sales team provided you with a great experience. We apologize for the delivery notification issue and appreciate your concerns about the mattress protector. Your satisfaction is important to us, and we hope you enjoy your new mattress!
All the staff we dealt with in the…
All the staff we dealt with in the purchase of
our new bed were friendly. We ordered a single bed and divan base.
Unfortunately we had a double orthopaedic mattress delivered and advised there was no base on the delivery van. On calling the store they intervened for us and the van returned 15 minutes later with our correct order which had been given to another customer. It was rectified in the end but this part of the service was a little underwhelming to say the least.
The bed itself is excellent and very comfortable. Perfect for our needs.
August 30, 2026
Reply from Bensons For Beds - Scunthorpe506
Hello Linda,
Thank you for your feedback. We're pleased to hear that the staff involved in your purchase were friendly and that you're happy with the comfort and quality of your new bed.
However, we're sorry to learn that there were issues with the delivery, including the incorrect mattress being delivered and the initial omission of the divan base. We understand how disappointing and inconvenient this must have been, particularly when you were expecting your new bed to arrive correctly the first time.
We'll ensure your feedback regarding the delivery experience is shared with the relevant teams for review.
Thank you for bringing this to our attention, and we're delighted that the bed is proving to be an excellent fit for your needs,
Megan | Customer Care Specialist
Staff very friendly and very helpful in…
Staff very friendly and very helpful in choosing the right bed and mattress and the delivery service was excellent in tracking and contracting us before hand also carried everything upstairs for us
August 24, 2026
Reply from Bensons For Beds - Scunthorpe506
Hello Kim,
Thank you for your wonderful review! 😊 We're delighted to hear that our staff were friendly and helpful in guiding you to the right bed and mattress. It's fantastic to know that you felt supported throughout the process and found the perfect choice for your needs.
We're also pleased that our delivery service lived up to expectations, with clear tracking, advance communication, and a team that happily carried everything upstairs for you. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist✨
Excellent staff & product.
Professional attitude from initial contact to delivery of item.
August 16, 2026
Reply from Bensons For Beds - Scunthorpe506
We're so pleased to hear that you experienced a professional attitude from your initial contact all the way through to the delivery of your item. Thank you for sharing your positive feedback!
Team Bensons
Linda was very helpful to us when…
Linda was very helpful to us when choosing our bed. She seemed very knowledgeable.
August 7, 2026
Reply from Bensons For Beds - Scunthorpe506
Hello Mr&Mrs Bromfield,
Thank you for your feedback! 😊 We're delighted to hear that Linda was so helpful when you were choosing your new bed. Her knowledge and expertise are a real asset, and it's wonderful to know she helped make the decision process easier for you. We'll be sure to pass on your kind words to Linda. Thank you for choosing us, and we hope you enjoy your new bed,
Megan | Customer Care Specialist
overall great customer service
overall great customer service, delivery service is perfect, Product is very good. Thank you
August 11, 2026
Unprompted review
Reply from Bensons For Beds - Scunthorpe506
Hey Mary,
Thank you for your kind feedback! 😊 We're delighted to hear that you received great customer service, that the delivery service was perfect, and that you're pleased with the quality of your product. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist 🛏️
Staff in the store were knowledgeable…
Staff in the store were knowledgeable and helpful, the store had a good selection of mattresses to choose from.
Delivery was on time and the delivery chaps were efficient and quick.
August 7, 2026
Reply from Bensons For Beds - Scunthorpe506
Hey Keith,
Thank you for your wonderful review! 😊 We're delighted to hear that our store team were knowledgeable and helpful, and that you found a great selection of mattresses to choose from. It's also fantastic to know your delivery arrived on time and that our delivery team were efficient and quick. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist✨
Had strong idea of which mattresses…
Had strong idea of which mattresses were in our budget and what we could afford. Matt guided us in our final choice
August 6, 2026
Unprompted review
Reply from Bensons For Beds - Scunthorpe506
We're so pleased to hear that our team member was able to guide you in your final choice, ensuring you found a mattress within your budget. Thank you for your wonderful feedback!
Thank you for your positive review - Lauryn at Customer Care
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