Josephine at your Archer Lane, Sheffield, store. She couldn't have been more helpful, explanatory, patient and reassuring about what is, after all, a major purchase. Also Shelley, the manager, for her... See more
Location
Switch locationUnit 3 Archer Road Retail Park, Archer Drive, S8 0LB Sheffield, South Yorkshire, GB
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See what reviewers are saying
Good range of beds to choose from but above all the excellent care and knowledge of the salesperson, Richard who was wonderful. The delivery people were also brilliant even putting over shoes on befor... See more
Company replied
Absolutely fantastic service , customer service on the phone was brilliant they got me sorted straight away with a 4 year old simba mattress that had failed , then in store the lady who helped us pick... See more
Went into the sheffield meadowhall retail park branch and was overwhelmed by the mattress options. Thankfully Mike was there to guide us along which mattress would suit our sleeping needs and helped u... See more
Company replied
Company details
About Bensons For Beds - Sheffield Archer Road179
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Archer Road Retail Park, Archer Drive, S8 0LB, Sheffield, South Yorkshire, United Kingdom
- 1142365219
4.8
Excellent
197 reviews
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Very friendly without being at all…
Very friendly without being at all pushy and knowledgeable about the products.
August 16, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Hello Ms Samria.
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Bed purchase
Purchased a bed for our daughter from the Archer Road store. Richard was very knowledgeable and helpful without being pushy at all. Really good customer service and some good offers in store.
August 15, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for your wonderful review! -Team Bensons
So welcoming
So welcoming. Many thanks for your patience. Loved your sense of humour approach. Thanks for letting me try out the bed I threatened to stay in forever!
August 12, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Hello Wendy,
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
Poor in store experience good online
Very poor in store, incredibly dismissive and pushy. Told us it would be weeks and weeks until anything could be delivered (not the case when ordering online)
Good website, would prefer to see available dates prior to paying as this could be far from how long it 'estimates'
July 30, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Hi Josie,
We're sorry to hear you're unhappy with the service you have received. We have reached out to you to discuss this further. -Team Bensons
Reply from Bensons For Beds - Sheffield Archer Road179
Hello Paul
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Reply from Bensons For Beds - Sheffield Archer Road179
Hi Mr Hoffman, Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Great Staff Easy Simple payment options…
Great Staff Easy Simple payment options and amazing quality :)
July 3, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
Very helpful and friendly staff
June 25, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you so much for taking the time to leave us some positive comments Darren. -Team Bensons
Great service and very helpful referral…
Great service and very helpful referral to a local company who could deliver at a very reasonable rate ( I bought a display matress)
June 21, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for your 5* review! -Team Bensons
They young lady who delt with us
They young lady who delt with us, was very helpful and knowledgeable.
June 20, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Hi Dean, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Sheffield Archer Road store.
Team Bensons
Very helpful and knowledgeable staff in…
Very helpful and knowledgeable staff in store - and also on the phone. Quick delivery time of a few weeks and some good discounts available
June 19, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Hi Carol, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Sheffield Archer Road store.
Team Bensons
Reply from Bensons For Beds - Sheffield Archer Road179
Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Sheffield Archer Store store.
Team Bensons
Very knowledgable and listened…
Very knowledgable and listened carefully to our requirements for an elderly lady
June 11, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for your feedback Helen! -Team Bensons
Very helpful and informed staff
June 3, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Hi John, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Sheffield Archer Road store.
Team Bensons
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you so much for your great review! -Team Bensons
Brilliant experience from start to…
Brilliant experience from start to finish (so sorry I can't remember the ladies name who served us, it was May day bankholiday if that helps locate her) but I'd like to say thank you, we said when we left that we'd had the perfect level of helpful service without feeling pressured to buying - which ended up resulting in us buying a mattress twice the price we'd planned on and us leaving really happy with what we'd chosen - we decided on the igel 2050i firm and honestly, after years of a mangled, collapsed Simba mattress I'd been in daily eye-watering pain for as long as I can remember, we spent out first night on the igel 2050 last night and I woke up pain free! Completely pain-free, I am genuienly in shock! So again, thank you for letting us try all the mattresses at our leisure, as I say we weren't going to go for one within that price bracket when we first came in and if we'd not had such great service of stepping back and letting us find our goldilocks mattress then I doubt we'd have even laid down on this one and I'd have not woken up feeling as amazing as I have this morning!
May 1, 2023
Unprompted review
Reply from Bensons For Beds - Sheffield Archer Road179
Hi Kirsty, thank you for your lovely review, we are glad to hear you have enjoyed your experience shopping in our stores and hope your new purchase brings you many years of great sleep!
Team Bensons
The very informative but uncoercive…
The very informative but uncoercive manner of the sales assistant.
May 23, 2023
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for your 5* review! -Team Bensons
Helpful and informative
Shelley was excellent at supporting my 10yo to find the right mattress for her, giving us lots of information and space to try out every mattress in the showroom!!! We can't wait for it to arrive now.
May 6, 2023
We were served by a very polite and…
We were served by a very polite and competent young man ,who was very helpful.
May 6, 2023
Very helpful everything we needed to…
Very helpful everything we needed to know plenty of time to look round try different mattresses and even a lift to get us stairs. Not pushy but extremely helpful. Highly recommend
May 5, 2023
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