Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
Company replied
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
Company replied
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... See more
Company replied
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patient... See more
Company replied
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... See more
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Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
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Brilliant staff - extremely helpful and friendly
We also got a fantastic deal on the bed we purchased
Thanks everyone
Made welcome straight away friendly staff.
The sales person we had was very knowledgeable and answered every question we had we made 2 purchases very happy
Website easy to navigate and the staff in store gave good advice without pushy sales
Bought an expensive mattress 3 years ago and unfortunately there was a manufacturer fault on the seams. Phoned Bensons and a repair technician was sent out, who said it could be repaired however wouldn’t come with a guarantee. Spoke with Bensons again who gave us a credit note for a new mattress. Went to Drakehouse and was able to find a similar mattress (as the other one was no longer available) and the manager gave us a deal on a new mattress without having to spend too much more. All arranged in a short time.
the computer bed was excellent service giving us the correct mattress
The man who helped was great. He was friendly, helped explain how an ottoman bed works, but he lied and said that delivery was £39.99 yet said he'd give us free delivery. So I got free delivery, great, but the delivery was free anyway so why lie and say it was £39.99. Marketing tactic.
Michael was very polite and knowledgable about the items that we looked at
Patient with the questions asked and understanding
I explained to the assistant exactly what I wanted and she found it straight away. Luckily the items I wanted were in stock and are to be delivered a few days after. As yet they’ve not arrived (another 2 days) so eagerly looking forward to them - 2 bedside cabinets with usb points in them in the colour I wanted. Excellent service as always. Many thanks
Your assistant Catherine, was very helpful, kind and understanding
Helpful assistant in store.
Good communications through process.
New every thing what was happening everything brilliant including both men who delivered it eddy and matt.
We were well looked after in store & managed to find the correct mattress for our needs Michael was very knowledgeable. Many thanks
Very welcoming from the minute I entered to shop, knowledgeable of product and keen to accommodate my needs
The sales man was very helpful, discussed options and offered advise.
I didn't feel under pressure and allowed me time to make a decision.
The sales assistant was lovely & not pushy. Left us to decide on what we wanted then helped with mattresses too.
A very well informed polite salesman who knew what he was talking about.Helped to make us decide
Judith is excellent and very knowledgeable and helpful, a proper sales assistant who knows her stuff
Catherine made a daunting job seem easy, with her knowledge and patience, spent time making sure we had made the right choice and we were happy , nothing was too much trouble,she wasn’t pushy, but very informative, thankyou Catherine.
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