A friendly and knowledgeable sales team made the purchasing decision easier. They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options... See more
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The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The... See more
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We dealt with two sales assistants in store on separate occasions and both went out of their way to be friendly and helpful. The bed was delivered on the date advised at the outset and I received upda... See more
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Good selection of beds much better quality than the competitions, sales person was a little pushy though, would have liked to of got to the beds before being accosted. We did buy a fantastic bed, sad... See more
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Company details
About Bensons For Beds - Shrewsbury557
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, United Kingdom
- 1743461737
4.7
Excellent
362 reviews
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Very happy with the whole experience
Very happy with the whole experience. Served by a very pleasant and knowledgeable employee. I was sorted with a new bed and mattress within half an hour.
Highly recommend Benson for Beds.
December 1, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you had a great experience and that our employee was so helpful. Thank you for recommending us; we appreciate your positive feedback!
GO SOMEWHERE ELSE!!!
GO SOMEWHERE ELSE!!!! after only a few days I had a dip in my bed and they tried there hardest to ignore all my complaints until I emailed the director himself! His assistant got the manufacturer to send out a guy to look at the dip. He used a piece of string across the bed to measure the dip and didn’t even look at the actually fault or why it’s happening!!! Terrible company and don’t care after you’ve been scammed out of your money!! Even when I bought the bed at sales room, the worker pressured use into the sale!! I even tried to say we wanted thinking time but her mood changed and started to force us to sign the papers!!! DISGUSTING!!
They haven’t provided a response so don’t believe them when they say that!! The don’t care when you complain
November 25, 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We appreciate you bringing this to our attention Mat. We're sorry to hear about the issues with your bed and the pressure you felt during the purchase. We aim to provide a comfortable experience, and we're taking your comments seriously to improve our service. The team have contacted you to provide further assistance on your complaint.
We are sorry for the inconveniences caused.
Courteous service
Courteous service, patience in sorting out our requirements and then organising delivery of our new bed
November 19, 2025
Reply from Bensons For Beds - Shrewsbury557
Thank you for your feedback! We’re delighted our team provided courteous and patient service and made the delivery process smooth. Enjoy your new bed,
Megan at Customer Care!
Matthew was very helpful
Matthew was very helpful and knowledgeable
He explained the difference in mattress firmness and quality and his guidance was excellent
Altogether a very good experience
November 23, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that the guidance regarding mattress firmness and quality was helpful. We appreciate you sharing that you had a very good experience. Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Shrewsbury557
We’re so glad everything went smoothly for you—that’s exactly what we aim for! 💜 Thank you for your positive review Stephen – Lauryn at Customer Care
Fantastic service
Fantastic service, care ,communication, will definitely continue to purchase from bensons & definitely recommend.
November 13, 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you had such a positive experience with our service, care, and communication Jen! We appreciate your recommendation and continued patronage!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Excellent Service
Great selection of good quality beds, mattresses and headboards. Very helpful and knowledgeable staff. Prices for every budget.
October 31, 2025
Reply from Bensons For Beds - Shrewsbury557
We appreciate your positive feedback! We're happy you found a great selection of quality products and that our staff was helpful. We're glad we met your budget needs,
Megan at Customer Care
Really helpful staff
Really helpful staff, no fuss, everything was sorted smoothly. Just waiting for our mattress to be delivered now :)
October 31, 2025
Reply from Bensons For Beds - Shrewsbury557
We're so glad our staff was helpful and everything was sorted smoothly for you. We appreciate your patience and hope you love your new mattress!
See you next time! Megan at Customer Care 😊
How to enjoy making a purchase with no staff breathing down your back
Staff excellent. Lay out excellent. No pushy staff. Good advice given when asked.
October 27, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you found our staff excellent and helpful, and that you appreciated our store layout and no-pressure environment.
We're always here if you need anything else, Megan at Customer Care
Waited far too long for delivery 15…
Waited far too long for delivery 15 weeks in total
Very unhelpful both in the shop and customer service.
Would never buy from Bensons again or recommend to anyone!
October 20, 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We are very sorry to hear about the delivery delay and unhelpful service you experienced. We appreciate your feedback and your time to leave this review.
Thank you,
Lauryn at Customer Care
The sales man was helpful
The sales man was helpful, no pressure was put upon me to make a purchase and time was taken for me to make my decision.
October 16, 2025
Reply from Bensons For Beds - Shrewsbury557
Thanks for the great feedback! We're glad you felt supported without any pressure—just helpful guidance and time to decide. That’s exactly how we like to do things! We hope to welcome you back in the future, Megan at Customer Care!😊
The welcoming and professional service…empeckable the female staff member by the name of SANDY
The welcoming and professional service no bed or pillow was left unturned iff you excuse the punn left completely satisfied
October 10, 2025
Reply from Bensons For Beds - Shrewsbury557
Thanks for the pun and the great feedback! We’re thrilled you felt welcomed and well looked after—no bed or pillow left unturned! Glad you’re completely satisfied, Megan at Customer Care⭐
Good Service and Helpful Salesperson
The sales person was very helpful in showing me and my wife a range of 3 mattresses that were in our price range and desired firmness, and we chose one which was then purchased and a delivery date arranged. He was friendly and helpful, making allowance for our age related difficulties.
October 5, 2025
Reply from Bensons For Beds - Shrewsbury557
Thanks for the lovely review! Here’s to comfy nights and happy snoozes ahead! Megan at Customer Care🛏️✨
Reply from Bensons For Beds - Shrewsbury557
We appreciate your feedback and are so glad you were happy with our service and respectful environment! Thank you for choosing us,
Megan at Customer Care
Very friendly and knowledgeable staff
Very friendly staff. Excellent advise and a good range of beds to choose from.
Would highly recommend.
September 27, 2025
Reply from Bensons For Beds - Shrewsbury557
Thanks so much for your kind words! I’m thrilled you had a great experience and found the perfect bed. Hope to see you again soon! Thanks so much for recommending us, Megan at Customer Care.
From the moment we walked into the…
From the moment we walked into the store till we came out we felt valued and not pressured into making a purchase. Very knowledgeable staff made choosing the bed an easy decision
September 3, 2025
Reply from Bensons For Beds - Shrewsbury557
We're delighted to hear that you felt valued and not pressured during your visit. It's great to know our knowledgeable staff made choosing a bed easy for you.
Thank you,
Lauryn at Customer Care.
Had the best experience with Mathew in…
Had the best experience with Mathew in the Shrewsbury store honest and not pushy, both my self and my husband found him honest and helpful with out trying to upsell
I would like to mention the really poor customer service on the phone!
The woman who I spoke to tried to blame the 10cm dips in my bed on a split coffee which was mostly in an area which was unaffected, to be honest it put me off using them until we went into store.
September 5, 2025
Reply from Bensons For Beds - Shrewsbury557
We're glad you enjoyed your experience in our Shrewsbury store. We appreciate your positive feedback regarding the service you received there. We're sorry to hear about the phone experience. We'll address this to ensure better support in the future. Thanks for your time, Megan at Customer Care
Reply from Bensons For Beds - Shrewsbury557
Thank you so much for giving us 4 stars. You made our day!
Take care,
Megan at Customer Care
An easy transaction.
We were given the opportunity to test any number of mattresses we liked. The sales person was helpful and knowledgeable. I didn’t feel pressured or cajoled in any way and the whole process was smooth and straightforward.
August 7, 2025
Reply from Bensons For Beds - Shrewsbury557
Thank you for your wonderful review! We pride ourselves on providing a pressure-free and informative shopping experience. We're so glad you found the perfect mattress for you! Stop by again soon, Megan at Customer Care
Trundle bed disaster
The trundle bed I ordered was delivered on time, pleasant delivery personnel, but the 2 mattresses did not fit correctly (too deep). The Bensons shop arranged for the mattresses to be replaced. New mattresses arrived 3 weeks later but once again they were the wrong size and I am still awaiting delivery of replacements after ordering and paying for the trundle bed on 3 June. To add insult to injury Bensons said they were doing me a favour by not making delivery charges for the 1st replacement mattresses. Next delivery is scheduled for 18 August. I not a happy customer.
June 6, 2025
Reply from Bensons For Beds - Shrewsbury557
We're sorry the trundle bed mattresses weren't the correct size and for the delays in getting replacements. We appreciate you bringing this to our attention. We're following up to ensure the next delivery on August 18 resolves this. Thank you for your patience, Megan at Customer Care
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