A friendly and knowledgeable sales team made the purchasing decision easier. They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options... See more
Company replied
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The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The... See more
Company replied
We dealt with two sales assistants in store on separate occasions and both went out of their way to be friendly and helpful. The bed was delivered on the date advised at the outset and I received upda... See more
Company replied
Good selection of beds much better quality than the competitions, sales person was a little pushy though, would have liked to of got to the beds before being accosted. We did buy a fantastic bed, sad... See more
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Company details
About Bensons For Beds - Shrewsbury557
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, United Kingdom
- 1743461737
4.7
Excellent
362 reviews
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Staff
The Time the staff had for you explaining everything about the beds and not rushing you
January 20, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that our staff provided you with thorough explanations about the beds without rushing you. Thank you for your positive feedback, Megan at Customer Care
Staff very helpful and friendly can’t…
Staff very helpful and friendly can’t wait for my new bed
March 27, 2025
Reply from Bensons For Beds - Shrewsbury557
We are so pleased to hear that our staff was helpful and friendly! We hope you enjoy your new bed. Thanks for the positive feedback, Megan at Customer Care
Excellent service
From Graham the very helpful sales assistant to Paul & Darren who delivered our bed excellent service 👏
March 21, 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you had such a positive experience! We appreciate your recognition of our team's dedication to providing excellent service during your purchase and delivery. Take care, Megan at Customer Care
Incredibly knowledgeable and helpful
The lady let us have a look about before approaching us was never pushy and then she was incredibly helpful and very knowledgeable. We would definitely recommend
March 17, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you enjoyed your experience! We appreciate that our team member was helpful, knowledgeable, and not pushy. Thank you for recommending us, Megan at Customer Care
Great customer service
Great customer service, good helpful advice given by Irish gentleman with a beard ( sorry can’t remember name) No pressure to buy.
Really pleased.
March 9, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you received helpful advice and experienced great customer service. We appreciate your positive feedback and are really pleased you had a good experience with us. Take care, Megan at Customer Care
Great Service
Matthew was great - very proactive, explaining the benefits of various mattresses, as well as the benefits of ordering in store. He was very knowledgeable about the products, and I was very pleased with the experience.
February 28, 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We appreciate you taking the time to share your feedback. It's great to hear that you were pleased with the assistance you received in the store and found the information helpful when choosing a mattress. Take care, Megan at Customer Care
Deb was very helpful in lots of ways
Deb was very helpful in lots of ways. Had lots of helpful advice and wasn’t pushy at all. Told us about offers that were available to us and then matched the delivery price to online as we had ordered In store.
March 2, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that our team member was so helpful and informative without being pushy. We appreciate that they were able to provide you with available offers and match the delivery price. Thanks for your review, Megan at Customer Care
Very helpful staff
February 24, 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
Thank you for choosing your perfect bed with us and for leaving us a wonderful 5-star review. Take care, Megan at Customer Care
Excellent service at Shrewsbury
We purchased a mattress from the Shrewsbury branch of Bensons for Beds and received excellent service. We weren’t rushed in the shop and were given very good advice. The mattress was delivered within a week and is very comfortable.
February 6, 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We appreciate you taking the time to share your positive experience with the Shrewsbury branch! We're happy to hear that you received excellent service and advice, and that your mattress is very comfortable. Thank you, Megan at Customer Care
Brilliant service and advice.
February 15, 2025
Reply from Bensons For Beds - Shrewsbury557
We appreciate you taking the time to share your experience. We are so glad that you found our service and advice helpful! Take care, Megan at Customer Care
Good customer service .
Good customer service .not at all pushy .
Listened and adapted to our needs .
And accepted our comment graciously .
February 2, 2025
Unprompted review
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you received good customer service! It's great to know our team listened and adapted to your needs. Thank you for your feedback, Megan at Customer Care
Avoid Bensons if you need a bed
Avoid Bensons if you actually want a bed delivered.
Ordered a bedframe, mattress and other items from them on the 27th December and paid for the bed to be built once delivered, with a delivery date of the 14th Jan. Got a last minute text near the delivery date to say the delivery is going to be delayed by 2 weeks. 2 weeks later the bed is delivered with half the bed damaged and all screws missing from the box. Was told that if I refused delivery it could be 3-4 weeks for a replacement but as it was just one box and screws that accepting it and them ordering the replacement would be a lot quicker which I agreed to. Looked at emails today to see 4 emails with two different dates for a new delivery and it will now be another 4 weeks away, meaning the delivery would be between 6-8 WEEKS late. Told them not to bother and issue a refund which I then was told would happen once they collected the items . . . Which could be a few weeks. So now I'm sleeping on the floor without a bed and waiting for the refund to order a bed elsewhere.
On a plus note, the in-store staff, customer service staff, and delivery drivers are friendly.
December 27, 2024
Reply from Bensons For Beds - Shrewsbury557
We regret to hear about the issues with your bedframe delivery and the subsequent delays. We can now see that this has been resolved. Thank you for your feedback,
Megan at Customer Care
very happy with the service we received.
January 31, 2025
Reply from Bensons For Beds - Shrewsbury557
We're so happy to hear about your positive experience! Thank you for letting us know, and we appreciate your support. Take care,
Megan at Customer Care
Shrewsbury Benson for Beds
Popped in and found the perfect mattress.
Debbie gave us great advice and pointed us in the right direction, and was very knowledgeable.
Took the quote home to think it over, no pressure to buy there and then, and ordered a few days after over the phone.
Paid a deposit then 0%finance for the rest which was straightforward, got a link exactly when they said I would and 10 minutes and it was all sorted.
Highly recommend the shop.
January 31, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you found the perfect mattress! We're glad our advice was helpful and that you felt no pressure during your visit. It's great to know the finance process was straightforward. Thank you for recommending us, Megan at Customer Care
Reply from Bensons For Beds - Shrewsbury557
We appreciate you taking the time to leave us this positive feedback! Our team is happy to know we exceeded your expectations with our service.
Take care,
Megan at Customer Care
Debbie was so helpful
Debbie was so helpful . Has great people skills .
Excellent service from someone who cares about good customer service
January 18, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that someone was so helpful and provided excellent service! It's great to know they have great people skills and care about customer service. Thank you, Megan at Customer Care
Mattress Mission
We were researching mattresses to replace our own plus one for our holiday cottage and wanted to test physical products rather than have the uncertainty and potential faff of ordering, un-tested, on-line. The salesman who greeted us listened and prompted in a friendly and personably manner to establish a clearer idea of our requirements then guided us round several carefully chosen suggestions while keeping in mind the budget we'd suggested. Having talked us through each recommendation, he left us to take as long as we needed testing and re-testing his suggestions (plus a few others) for further comparison 'til we felt happy with our selection. We repeated the process with a nearby rival but decided to return, mainly because we felt we'd found what suited us but also because we liked both the showroom and the salesman. We ordered the same mattress for ourselves and our holiday cottage.
January 3, 2025
Reply from Bensons For Beds - Shrewsbury557
We're glad you enjoyed your experience and found the perfect mattresses for your needs. It's great to know that our salesman was helpful and that you appreciated the opportunity to test the products in our showroom. Thank you for your positive feedback, Megan at Customer Care
Helpful friendly knowledgeable salesman…
Helpful friendly knowledgeable salesman He didn't pressurise us and gave us loads of time to try out different mattresses
January 10, 2025
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that our salesperson was helpful, friendly, and knowledgeable. We appreciate you taking the time to share that you felt no pressure and had ample time.
Take care,
Megan at Customer Care
Fantastic service from Sandi
Fantastic service from Sandi
Given time to wander round the store without interruptions
Advice when we needed it
December 29, 2024
Reply from Bensons For Beds - Shrewsbury557
We're happy to hear that you enjoyed your experience in our store. It's great to know our service met your expectations by providing assistance when needed. Thank you, Megan at Customer Care
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