We visited the sittingbourne branch and met Jonathan who was so helpful he was knowledgeable about the beds and yet not pushy he was very calm and polite, we only bought online as the price was better... See more
Location
Switch locationUnit C Sittingbourne Retail Park, ME10 2XD Sittingbourne, Kent, GB
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See what reviewers are saying
We visited the store Saturday to look at bed frames and had a very helpful assistant. Couldn’t decide on colour so returned Monday to place an order. We had a different person serve us but she was equ... See more
Went into bensons for beds today in Sittingbourne and brought a mattress. We spent a while in there trying out mattresses. The lady that assisted us in the shop Toni was so good very helpful indeed. W... See more
Toni was attentive, and as we are both disabled she ensured all our needs were met. She did not rush us and provided customer service to the highest standard. We will need a mattress in the near futur... See more
Company details
About Bensons For Beds - Sittingbourne514
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C Sittingbourne Retail Park, ME10 2XD, Sittingbourne, Kent, United Kingdom
- 1795599019
4.7
Excellent
63 reviews
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Highly recommend
Great experience in store very helpful and knowledgeable colleagues who go out of there way to help and guide you. Highly recommend
September 18, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The costumer service was great
The costumer service was great, that,I could purchase something before the leaving the shop.
September 9, 2023
Reply from Bensons For Beds - Sittingbourne514
Thank you for taking the time to leave us some feedback! -Team Bensons
The staff were very polite and helpful…
The staff were very polite and helpful and made our visit welcoming and enjoyable.
September 2, 2023
Reply from Bensons For Beds - Sittingbourne514
Thank you so much for your great review! -Team Bensons
I was very happy with the service I…
I was very happy with the service I received from your staff (Jonathan).
August 31, 2023
Reply from Bensons For Beds - Sittingbourne514
Thank you for taking the time to leave us a review! -Team Bensons
Staff in store very good
Staff in store very good
Still awaiting delivery on 6th September
August 25, 2023
Reply from Bensons For Beds - Sittingbourne514
Thank you so much for your great review! -Team Bensons
Experienced Staff and old fashioned…service
Experienced Staff and old fashioned politeness and helpfulness, nothing was to much trouble.
Thanks Jonathan
August 19, 2023
Reply from Bensons For Beds - Sittingbourne514
We are thrilled to hear that the service was 5*! We really appreciate the time taken to leave us this lovely review. - Team Bensons
very helpful staff and good quality beds
August 13, 2023
Reply from Bensons For Beds - Sittingbourne514
Hello Mrs Gillham,
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
Rubbish customer service
Went in to Bensons for beds a month ago and was stuck between ordering a bed from here or Dreams. We were without a bed so wanted one delivered promptly, dreams could deliver one within the week. Bensons for beds said they could deliver within 3-4 weeks, 8th august - and as this was the bed we preferred we went for this one. Arrived today and all that turned up was a mattress and when speaking to the store, have said that the bed frame isn’t coming for another 2 months with very little care whatsoever. None of this was said when ordering, so disappointed as this is the first (and only time) I have used this company, should have stuck with Dreams where you have excellent customer service and things actually arrive when they say.
August 8, 2023
Unprompted review
Reply from Bensons For Beds - Sittingbourne514
We are extremely sorry to hear about the issues which you have experienced with your order! we can only imagine how frustrating this must be for yourself and wish to discuss this further. We have requested further information about your order and once we have received this one of our customer care team will get in contact with yourself as soon as possible. - Team Bensons
Reply from Bensons For Beds - Sittingbourne514
Hello David
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Ian can be given the credit he deserves. - Team Bensons
Staff at bensons for beds was friendly…
Staff at bensons for beds was friendly and helpful
July 22, 2023
Reply from Bensons For Beds - Sittingbourne514
Hello Ryan,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
John from sittingbourne store is very…
John from sittingbourne store is very friendly and accommodating and explain all about the bed and looking for. Will definitely be back for my second bed
July 23, 2023
Reply from Bensons For Beds - Sittingbourne514
Hello,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that John can be given the credit he deserves. - Team Bensons
perfectly satisfied
service was very polite and listened to my needs friendly and easy to deal with
July 17, 2023
Reply from Bensons For Beds - Sittingbourne514
Hello,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Great salesman who really listened to…
Great salesman who really listened to what I wanted and came up with my perfect options
July 5, 2023
Reply from Bensons For Beds - Sittingbourne514
Thank you so much for your great review, Ellie! You deserve nothing less than great customer service! - Team Bensons
Reply from Bensons For Beds - Sittingbourne514
Thank you for your feedback, Susan! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Very helpful member of staff.
June 24, 2023
Reply from Bensons For Beds - Sittingbourne514
We're happy to hear this! Thank you for taking the time to leave us a review. -Team Bensons
The sales lady was absolutely lovely…
The sales lady was absolutely lovely and so so helpful
June 24, 2023
Reply from Bensons For Beds - Sittingbourne514
This is wonderful to hear Jane. We'll be sure to pass on your lovely comments. -Team Bensons
Excellent service by Ian
Excellent service by Ian. We were able to complete our transaction on time and with relative ease.
June 17, 2023
Reply from Bensons For Beds - Sittingbourne514
This is a fantastic review. Thank you so much for taking the time to leave some positive comments. -Team Bensons
John the salesman was very helpful and…
John the salesman was very helpful and efficient with no pressure to buy
June 12, 2023
Reply from Bensons For Beds - Sittingbourne514
Thank you for your review! We'll be sure to pass on your feedback. -Team Bensons
The customer service that Johnathan…
The customer service that Johnathan showed. Very person centered, knowledgeable and pleasant. Nothing was too much trouble. An assett to the store.
May 29, 2023
Reply from Bensons For Beds - Sittingbourne514
This is fantastic to hear Sarah. We'll be sure to pass on your wonderful feedback! -Team Bensons
Very pleasant and knowledgeable…
Very pleasant and knowledgeable gentleman dealt with our order.
May 26, 2023
Reply from Bensons For Beds - Sittingbourne514
Good Morning, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Sittingbourne store.
Team Bensons
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