We ordered our mattress from Bensons Bed, excellent customer service from start to finish. The icing on the cake was the delivery guys Mark and Craig, good humour, professional and respectful. They ge... See more
Company replied
Location
Switch locationUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... See more
Company replied
Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... See more
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... See more
Company details
About Bensons For Beds - Southampton151
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, United Kingdom
- 1489787983
4.8
Excellent
679 reviews
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Reply from Bensons For Beds - Southampton151
We appreciate you taking the time to share your experience. We're so glad the sales team helped you find a deal that worked for you!
Excellent service and quality
I recently had a bed delivered from Bensons for Beds, and I couldn’t be happier with the experience. From start to finish, everything went incredibly smoothly. The staff were friendly, helpful, and kept me informed every step of the way right up to delivery.
The quality of the bed is excellent, and I’m so pleased with it that I’m already considering purchasing two more for my sons.
Thank you to the whole team for such a great service—I would highly recommend!
April 4, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that you had a smooth experience with our team! It's great to know our staff were helpful and kept you informed. We appreciate your consideration of purchasing more beds and your recommendation!
Great products and service
From ordering to delivery everyone was very friendly and professional. The products we chose with the help of Jack are great
April 4, 2026
Reply from Bensons For Beds - Southampton151
We appreciate your fantastic feedback! 😊 We're delighted everyone was friendly and professional from ordering to delivery, and that you love the products chosen.
Great all-round experience
Choosing the bed in the shop went well. The staff were very friendly, with the right amount of helpfulness, not too pushy.
The delivery went well and we constructed the bed ourselves. The instructions were very clear and easy to follow. The bed is of very good quality and we'd happily buy a bed from Bensons again.
March 29, 2026
Reply from Bensons For Beds - Southampton151
Thank you for the great review! 😊 We’re delighted to hear choosing your bed in store was a relaxed and positive experience, with friendly help and no pressure. It’s also great to know delivery went smoothly, the instructions were clear, and you’re happy with the quality. We’d love to welcome you back to Bensons again,
Megan | Customer Care Specialist✨
Thank you Jack
Thank you Jack, for your help in allowing us to purchase a mattress that we are very satisfied with.
Although our English is not very good, Jack patiently explained how to properly care for the mattress and also offered us a very generous discount.
Thank you once again, Jack.
March 31, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
Thank you for the lovely feedback! 😊 We’re so pleased to hear how helpful and patient Jack was, and that he took the time to clearly explain how to care for your mattress. It’s wonderful to know you’re very satisfied with your purchase. We’ll be sure to pass on your kind words to Jack—he’ll really appreciate them! 🛏️Thank you,
Megan | Customer Care Specialist✨
Very friendly service
Very friendly service. Knowledgeable and not pushy. Very good experience, would buy from then again.
March 31, 2026
Reply from Bensons For Beds - Southampton151
Thank you! 😊 We’re really pleased to hear you had such a great experience. Friendly, knowledgeable, and no pressure is exactly how it should be. We’d love to welcome you back again soon,
Megan | Customer Care Specialist
Good explanation of products
Good explanation of products. Went through the options available very well so we could make an informed choice.
March 25, 2026
Reply from Bensons For Beds - Southampton151
Thank you for the great feedback! We’re glad our team explained all the options clearly and helped you make an informed choice with confidence.
Until next time, thank you
Megan | Customer Care Specialist🛏️✨
Happy customer
Delt with a guy called John and he was so knowledgeable and helpful. Not a pushy salesman and was in no rush to sell us anything.
Really happy with the service I’d definitely recommend this place.
Cheers John!
March 1, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
Thanks so much for the great review! 😊 We’re delighted to hear John looked after you so well — knowledgeable, helpful, and never pushy is exactly what we aim for. Really glad you had such a positive experience, and we appreciate the recommendation. Cheers to you too, and thanks again,
Megan | Customer Care Specialist⭐
Lovely experience at Benson's bed
Jon came up to me after about 10 minutes of being in Benson's and after a very bad experience of a on line bed that had to go back he asked if he could help I told him what I was looking for Jon showed me around at different types of beds told me prices Jon was very patient and knowledgeable with me and after leaving the shop with different ideas I went back the next Day and ordered the bed that we knew I would just had to think about it Thank you Jon
The delivery was on time and the men Luke and Paul were so nice polite and happy they asked where the bed was going they even took shoes off and placed the bed in the room with no damage to stairs or walls again I want to thank Luke and paul from start to delivery it was a great experience thank you😃
March 3, 2026
Reply from Bensons For Beds - Southampton151
Thank you so much for sharing your experience! We’re so glad you felt supported while exploring your options and that coming back the next day led you to the perfect bed.
From start to finish, it’s wonderful to know your experience was such a positive one. Thank you again for choosing us,
Megan at Customer Care 😃
Reply from Bensons For Beds - Southampton151
Thanks for the lovely review Mrs Winter! So glad you found everything super helpful and informative — that’s what we love to hear.
We’d love to serve you again in the future.
Megan at Customer Care
Amber is a gem!
Visited the store last week to nail down what frame and mattress we wanted, and Amber was an absolute gem! She was energetic and knowledgable, personable and we had a good laugh! She helped us narrow down our selection and now we know we are getting exactly what we want! Thanks Amber ☺️
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
Thank you so much for your fantastic review Chloe! We’re delighted to hear Amber made your visit such a great experience. So glad you’ve found the perfect frame and mattress—Thank you so much for choosing us,
Megan at Customer Care😊✨
The person who dealt with our purchase…
The person who dealt with our purchase was informative, and helpful
March 19, 2026
Reply from Bensons For Beds - Southampton151
Thanks for the lovely review Mark! So glad you found our team informative and helpful — that’s exactly what we aim for!
- Megan at Customer Care🌟
Don't buy in store
Don't buy in store , useless rip off company charges 20% cancellation fee just because delivery is too long to wait
Avoid this company
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
Thank you for your feedback Lee. I’m really sorry to hear about your experience. I can confirm your order has now been fully refunded, and we’ll be feeding this back internally to help improve our processes going forward,
Megan at Customer Care
Very good service
Very helpful staff member who gave me the information I required to make a decision on which mattress to purchase and then left me to make that decision without pressure.
February 24, 2026
Reply from Bensons For Beds - Southampton151
Thank you for your kind words Peter! So glad to hear our staff gave you all the info you needed and let you decide in your own time — no pressure, just helpful support. Really appreciate your feedback and for choosing us,
Megan at Customer Care! 🛏️✨
Reply from Bensons For Beds - Southampton151
Thank you for giving us 5 stars Pamela! So glad everything was seamless from start to finish — and even happier to hear you’re loving your beautiful, classy new bed
Sleep well,
Megan at Customer Care🛏️✨
Very positive and professional taff…
Very positive and professional staff with a m excellent knowledge of beds
March 11, 2026
Reply from Bensons For Beds - Southampton151
Thank you so much for your kind review! I’m really pleased to hear that you found our team positive, professional, and full of excellent product knowledge. It’s wonderful to know they helped make your experience such a good one.
Sleep well,
Megan at Customer Care
Reply from Bensons For Beds - Southampton151
Thank you so much for your lovely review! I’m really pleased to hear everything was easy to order, and that you’re happy with the product and the price. That’s exactly the smooth and positive experience we aim to provide!
See you next time! Megan at Customer Care 😊
Really good
Really good, we were looking to buy a new bed and mattress and didn’t know where to start Nathan was sooooo helpful. He gave us space to look around and try the beds but was there when we needed him
March 5, 2026
Reply from Bensons For Beds - Southampton151
Carolyn,
We're happy to hear that you found the help you needed while choosing your new bed and mattress. We appreciate your positive feedback and are glad you enjoyed your experience in our store.
Team Bensons
Firm but comfortable
The mattress is firm but comfortable allowing a good night's sleep.
March 7, 2026
Reply from Bensons For Beds - Southampton151
Barbara,
We're so happy to hear that the mattress provides a comfortable and firm sleep, allowing you to have a good night's rest. Thanks!
Team Bensons
Reply from Bensons For Beds - Southampton151
Thank you for your lovely feedback — we’re so pleased to hear you received great service from the delivery team.
Megan at Customer Care
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