Bensons For Beds - Southampton151 Reviews 

Great service from the guys who delivered our new bed

We went into Bensons for Beds on 28/02/2026 and had a really good experience.

Azura greeted us as soon as we walked in and was friendly and easy to talk to from the start. She showed us around the store, talked us through the different mattresses and explained the differences in a way that actually made sense. There was no pressure at all, just helpful advice and honest recommendations based on what we were looking for.

She was polite, knowledgeable and just genuinely great at her job. Buying a mattress can be a bit of a headache, but she made it straightforward and relaxed. Really good service all round.

Excellent service.

Had a very good service all the way through process from sales assistant Jon in Hedge End branch to prompt and efficient delivery

A very understanding helpful sales man Johnathon. Delivery on time with very good
Delivery men.

The salesman was very helpful, but not pushy and left us alone to make our decision. The ordering process was easy. We were kept in contact about our delivery. The delivery was on time and the guys were polite and efficient.

Very helpful and informed manager at Benson's helped us find the right mattress and bed frame fro out needs without pressured sales pitch.
Delivery worked well for a half term drop off and the delivery team were excellent and very swift and courteous throughout.

Excellent service from staff on both visits, really helpful in showing ya the variety of mattress pointed out yhe best options for us plus the chance of trying them out. Thorough explanation of the purchasing and delivery options. Highly recommend Bensons.

Greeted buy a friendly and helpful sales man. Pointed me to the mattress i required. Sat and went through payment options

Bed is lovely. The delivery/fitting guys were great very courteous and professional. They did a great job in no time . Definitely use Benson's again

Very helpful sales person no pressure

Very helpful from ordering in the shop to delivery

Good in shop sales, efficient delivery and good product.

We recently purchased a bed and mattress from Bensons for Beds and overall, we had a very positive experience.

The customer service in-store was amazing. Azura, who assisted us was incredibly knowledgeable about beds and mattresses. She explained everything clearly and thoroughly, helping us understand our options without being pushy at all, which we truly appreciated. She gave us plenty of time to look around, try different beds, and carefully consider our decision. She patiently answered all of our questions and made the whole process feel relaxed and comfortable.

Delivery was fast and right on time as promised. The assembly service was also excellent. The team who delivered and assembled our bed were courteous, polite, and they took the time to explain how to properly look after the bed and mattress, which we found very helpful. Everything was handled professionally from start to finish.

The only reason I’m giving 4 stars instead of 5 is due to the pricing situation. We purchased our mattress at full price, and just one week later, a 20% discount was advertised. I reached out to ask if the discount could be applied to our order, especially since it had only been a week and delivery was still two weeks away. Unfortunately, we were told that the only way to receive the discount would be to cancel the order (with a 20% cancellation fee) and place a new one, which essentially defeats the purpose of the discount.

While this was disappointing, it does not take away from the excellent service we received both in-store and during delivery. Overall, it was a great experience, and with a little more flexibility around pricing adjustments, it would have easily been a 5-star experience.

Jonathan served me at the Hedge End store and he was extremely knowledgable and helpful, without being pushy. I’d recommend his service to anyone.

Everything from visiting the store,choosing our new bed. Help with Answering our Questions and the prompt and efficient service along with a smooth delivery.
We're extremely pleased. Thank you all.

Smooth and pleasant visit to store. I knew what I wanted prior and there was no pushy sales.

Excellent service fro the shop and delivery teams