Lovely staff at Bensons for Beds Hedgend. Even though I ultimately made the purchase online they were really helpful. The online process was seamless aswell. Just looking forward now to the furniture... See more
Company replied
Location
Switch locationUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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See what reviewers are saying
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... See more
Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... See more
Company replied
Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... See more
Company details
About Bensons For Beds - Southampton151
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, United Kingdom
- 1489787983
4.8
Excellent
682 reviews
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Smooth and pleasant visit to store
Smooth and pleasant visit to store. I knew what I wanted prior and there was no pushy sales.
February 11, 2026
Reply from Bensons For Beds - Southampton151
We appreciate you taking the time to share your feedback. We're so happy to hear that you had a smooth and pleasant visit to our store with no pushy sales.
Excellent service fro the shop and…
Excellent service fro the shop and delivery teams
February 7, 2026
Reply from Bensons For Beds - Southampton151
We appreciate you sharing your positive experience with our shop and delivery teams! We're so glad to hear about the excellent support.
Right from the beginning helpful staff
Right from the beginning coming into the hedge end store the day before purchasing the staff were very helpful for my needs also having two bringing the bed and nice and cheerful makes everyone feel better
February 4, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that our staff at the store were helpful and that the delivery team was cheerful. We appreciate your positive feedback; it makes us feel great!
Great Experience
The experience with Bensons for Beds has been great from start to finish. From the sales guy in the shop to the delivery of the mattress. The guys who delivered it were friendly, fun, knowledgable and genuinely nice people.
February 7, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that your experience with us was great from start to finish! It's wonderful to know that you were pleased with our sales and delivery teams. Thank you for your positive feedback.
The item was not delivered on the date…
The item was not delivered on the date given.
January 29, 2026
Reply from Bensons For Beds - Southampton151
We’re sorry to hear your item didn’t arrive on the date expected Lorraine.
We can confirm that your order has now been delivered via Royal Mail. If you still haven’t received it or need any further help, please let us know and we’ll gladly assist,
Megan at Customer Care
The salesman was friendly and was very…
The salesman was friendly and was very informative.He advised me what was the best bed for me.
February 1, 2026
Reply from Bensons For Beds - Southampton151
We're so glad the salesperson was friendly and informative and gave you advice about the best bed for you! Thank you for your positive feedback.
Amazing customer service from hedge end…
Amazing customer service from hedge end , thank you
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We appreciate you taking the time to leave us this fantastic review! We are so glad you received amazing customer service. Thanks!
Had a great experience here
Had a great experience here. Staff not pushy and were really helpful and made the whole experience lovely.
January 30, 2026
Reply from Bensons For Beds - Southampton151
Thank you for the lovely review Em! 😊 We’re so glad you had such a great experience — helpful staff and a relaxed, no‑pressure atmosphere is exactly what we aim for. We really appreciate you choosing us.
Come back and visit us anytime!
Megan at Customer Care
Reply from Bensons For Beds - Southampton151
Thank you for your review Diane! We’re delighted to hear our staff were so cooperative and helpful with all your queries. We really appreciate you taking the time to share your feedback,
- Megan at Customer Care💜
Shopped instore
Went instore. Great advice from the staff. Was able to try a large range of mattresses. No pressure from the staff to upsell. Matress was delivered exactly when expected by friendly and helpful guys who even took thier shoes off in the house without being asked. Great service all round.
January 24, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that you received great advice in store and were able to try our mattresses. We appreciate that our delivery team was friendly, helpful, and respectful. Thank you for your positive feedback,
- Megan at Customer Care💜
Excellent Service
Our whole experience from beginning to end has been fantastic thanks to a great Customer Sevice Assistant called Azura.
January 29, 2026
Reply from Bensons For Beds - Southampton151
We're so happy to hear that you had a fantastic experience with our Customer Service Assistant. Thank you for sharing your positive feedback with us,
Megan at Customer Care
Good value
We had looked around the other bed shops and we found that Bensons were the cheapest for what we required
January 30, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that you found us to be the most affordable option when compared to other retailers for the items you required. Thank you- Your review means alot to us,
Megan at Customer Care!
Reply from Bensons For Beds - Southampton151
We appreciate you sharing that our staff was friendly, courteous, and helpful! We are happy to hear about your positive experience.
We truly appreciate your feedback.
Megan at Customer Care
A great experience at Bensons
Informative about the products without being overwhelmed. We felt we had a relaxed shopping experience without being pushed into making a purchase, we were given plenty of space and time to make our own decisions and reassuring to know that we’ve got a 40 day return if the bed is not comfortable.
January 28, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear you felt well-informed and relaxed during your shopping experience. It's great you appreciated having the space and time to decide, and knowing about the 40-day return policy. Thank you for your positive feedback!
Brilliant service start to finish
Brilliant service start to finish, delivered on time …. ‘A very happy customer’ thank you to Paul & Luke the delivery lads and Azzura & Jack in store, overall a great experience with Bensons for Beds
January 22, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We're happy to hear that you received brilliant service from start to finish, including on-time delivery. We appreciate your recognition of our team's efforts in providing a great experience.
5 star service
5 star service from the shop (hedge end) all the way to the delivery guys from the minute they left my front door. I didn’t end up buying in store but when I went to visit the young lady was very helpful helping me find the perfect mattress. Ordered it few days later online from the minute I ordered I’ve had updates constantly which is very reassuring. From delivery day yet again I could watch how far away the delivery guys were giving me a bang on eta, told the guy to leave it at the door because I don’t want shoes on the carpet… he could have left it and on to the next job but he got out his shoe covers and insisted on helping. both delivery men lovely!!
Couldn’t fault anything other then the price of a mattress these days haha!
January 23, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We appreciate your positive feedback regarding our shop and delivery service. We're happy to hear that you found our team member helpful and that you were kept informed about your order. It's great to know the delivery went smoothly.
Quality item with great service from in…
Quality item with great service from in store purchase, through to delivery.
January 22, 2026
Reply from Bensons For Beds - Southampton151
We appreciate you sharing your positive experience! We're so glad you were happy with our quality item and service from purchase to delivery.
The member of staff we dealt with was…
The member of staff we dealt with was fully professional and knowledgeable, we were given time to look around the store before being approached for advice.
January 26, 2026
Reply from Bensons For Beds - Southampton151
We appreciate your feedback! We're happy to hear that the staff member was professional and knowledgeable, and that you were given time to browse before receiving assistance.
Very good service all through from the…
Very good service all through from the shop to the delivery.
Happy with my purchase.
January 22, 2026
Reply from Bensons For Beds - Southampton151
We appreciate you sharing your positive experience! We are so glad to hear that you received very good service from the shop to the delivery and are happy with your purchase.
Overall exceptional service
Sales staff in the shop were helpfull and left you alone to make a decision but were also available to answer any questions. Great discounts applied. Delivery staff were helpful and placed the delivery in room of choice. Son is really heppy with his new bed and mattress
January 22, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that our sales and delivery teams were helpful and that you found great discounts! It's great your son is happy with his new bed and mattress. Thank you for your positive feedback.
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