Lovely staff at Bensons for Beds Hedgend. Even though I ultimately made the purchase online they were really helpful. The online process was seamless aswell. Just looking forward now to the furniture... See more
Company replied
Location
Switch locationUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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See what reviewers are saying
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... See more
Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... See more
Company replied
Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... See more
Company details
About Bensons For Beds - Southampton151
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, United Kingdom
- 1489787983
4.8
Excellent
682 reviews
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Overall exceptional service
Sales staff in the shop were helpfull and left you alone to make a decision but were also available to answer any questions. Great discounts applied. Delivery staff were helpful and placed the delivery in room of choice. Son is really heppy with his new bed and mattress
January 22, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that our sales and delivery teams were helpful and that you found great discounts! It's great your son is happy with his new bed and mattress. Thank you for your positive feedback.
The delivery team
The delivery team, Mandie and her colleague were brilliant. They provided exceptional service
January 19, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We're so happy to hear that our delivery team provided exceptional service. Thank you for taking the time to leave us this positive feedback!
Great customer service
We visited the Hedge End, Southampton store and was very happy with the customer service we received; Jack was very helpful and knowledgeable. We have purchased several items from Bensons For Beds over the years and would definitely recommend 👍🏼
January 18, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that you were pleased with the customer service at our Hedge End store. It's great to know that our team member was helpful and knowledgeable. We appreciate your recommendation and continued patronage!
We are very happy with our bed and we…
We are very happy with our bed and we are happy with the service
January 19, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We're happy to hear that you are very pleased with your bed and the service you received. Thank you for your positive feedback!
Great service and excellent delivery…
Great service and excellent delivery staff
January 19, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We appreciate you sharing! We are so happy to hear that you found our service great and delivery excellent.
We had a very pleasant experience with…
We had a very pleasant experience with bensons for beds. I would like to say a massive thank you to Azura who showed us around we visited twice in hedge end store to make sure we found the perfect bed and she helped us both times, we didn’t feel pressured and we took up quite a bit of her time she was so lovely and pleasant to speak to she has exceptional customer service and we love our bed thank you so much azura!
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Southampton151
We're happy to hear you had a pleasant experience at our store. It's great to know that you felt supported and not pressured while finding your perfect bed. We appreciate you acknowledging the exceptional customer service you received.
Very professional and friendly delivery and assembly service
I paid for the delivery and assembly service for two Ottoman TV beds. The delivery men were superb. Very friendly and professional. The beds were put together very well, and the delivery men very kindly showed me how to operate them safely. They were extremely tidy, removing their shoes each time they came in the house, and removing all packaging. Very impressed. Thank you
January 13, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We're so glad the delivery team provided such a friendly and professional service, assembling the beds well and demonstrating their safe operation. We appreciate you highlighting their tidiness and care.
See previous comments
January 13, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We appreciate your positive feedback.
Great team and people make the place…
Great team and people make the place when we entered the warm welcome and explained about the mattress and difference which kind of myself got educated
January 10, 2026
Reply from Bensons For Beds - Southampton151
Thank you so much for the lovely review Madhu! 😊
Our team will be thrilled to hear you enjoyed the warm welcome. We love helping customers understand the differences between mattresses — so we’re glad you left feeling a bit more “mattress‑educated”! 😄
If you ever need more help or have any questions, we’re always here for you,
Megan at Customer Care
Great experience
I bought new mattresses for my twins. Jack took time to go through the options we had. He then took time with each of the twins to help them decide which was best for them. He made the process as simple and painless as possible. Fantastic service.
January 10, 2026
Reply from Bensons For Beds - Southampton151
Thank you so much for the lovely review! 😊 We're delighted to hear Jack took such great care helping your twins find the right mattresses — making the process simple and stress‑free is exactly what we aim for. So glad the experience felt smooth for everyone. Take care,
Megan at Customer Care💛
Great service from a knowledgeable…
Great service from a knowledgeable salesman and a good deal on our purchase.
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We’re delighted to hear you received great service from a knowledgeable team member and secured a fantastic deal. Thank you for your positive review – Lauryn at Customer Care 💜
Very good customer service.
Very good service,very pleasant salesman, had to wait a while as only 2 people were serving and they were busy but very satisfied with the whole shop.
January 13, 2026
Reply from Bensons For Beds - Southampton151
We’re so glad you had a pleasant experience and found our service helpful – even during a busy time! 💜 Thank you for your positive review - Lauryn at Customer Care
The two lads were friendly
The two lads were friendly, knowledgabl and professional. A real asset to the company
January 12, 2026
Reply from Bensons For Beds - Southampton151
We’re delighted to hear the delivery team was friendly, knowledgeable, and professional throughout. They’ll be thrilled to know they made such a positive impression! Thank you for your positive review – Lauryn at Customer Care 💜
After having my mattress for 4 years…
After having my mattress for 4 years Bensons replaced it as it became faulty no fuss just a full refund customer service at its best so will definitely be using them again fantastic service
January 12, 2026
Reply from Bensons For Beds - Southampton151
We’re so glad our team made the replacement process quick and hassle-free – customer service at its best! Enjoy your new mattress 💜 Thank you for your positive review - Lauryn at Customer Care
We were looking for a new mattress for…
We were looking for a new mattress for our bed, as we had our other one for at least 15 years and it had started to dip in various areas.
We found the staff in Bensons for beds at Hedge End very helpful and friendly, not to mention patient,as we spent several hours, trying out different mattresses and took quite a while choosing the right one.
Having got home and realising that the mattress we ordered would be a lot higher than our original one, we panicked a bit thinking it would be too imposing in our bedroom.
We then went back to Bensons and were made to feel very at ease and that it wouldn’t be a problem at all, to change our order.
We would certainly recommend their service to family and friends.
Really looking forward to getting our new mattress now :)
January 5, 2026
Reply from Bensons For Beds - Southampton151
We’re so glad the Hedge End team made your experience helpful, friendly, and stress-free – even when changing your order! Enjoy your new mattress 💜 Thank you for your positive review - Lauryn at Customer Care
Jack was super helpful and made the…
Jack was super helpful and answered all of my questions. He was very friendly and not pushy which I felt was great customer service.
January 7, 2026
Reply from Bensons For Beds - Southampton151
We appreciate you sharing your experience. We're happy to hear that our team member was helpful, friendly, and answered all of your questions. Thank you for your positive review – Lauryn at Customer Care 💜
Helpful staff.
Found the staff in the shop very helpful and the delivery team very thoughtful when delivering and installing the new bed.
January 7, 2026
Reply from Bensons For Beds - Southampton151
We’re delighted to hear our in-store team provided such helpful guidance and that the delivery team ensured everything was installed with care. Thank you for sharing your experience and for your positive review – Lauryn at Customer Care 💜
The young woman who served us was…
The young woman who served us was extremely pleasant and efficient when dealing with us . Plus informative.
January 6, 2026
Reply from Bensons For Beds - Southampton151
We’re so glad to hear our team member was pleasant, efficient, and informative – that’s the service we love to provide! Thank you for your positive review – Lauryn at Customer Care 💜
The sales person Acura was first class.
January 6, 2026
Reply from Bensons For Beds - Southampton151
Thank you for your feedback Mr Osman! We’re delighted to hear Acura provided first-class service. We’ll be sure to share your kind words with them!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Salesman listened!
Salesman listened & gave me space to come to my own decision whilst directing me towards the relevant options based on my initial conversation & requirements
January 1, 2026
Reply from Bensons For Beds - Southampton151
We appreciate your feedback and are glad you felt supported in making your own decision with relevant options. Thank you for sharing your experience, Megan - Customer Care
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