Tim the salesman was very helpful in advising me to the products available and times of delivery advice. He was very knowledgeable and friendly easy to talk to an asset to the Company.
Location
Switch locationUnit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... See more
Company replied
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... See more
Company replied
Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... See more
Company replied
Company details
About Bensons For Beds - Speke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, United Kingdom
4.9
Excellent
200 reviews
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Excellent customer service from start…
Excellent customer service from start to finish.
Delivery was on time and bed was taken upstairs to the bedroom to be set up.
Would highly recommend Bensons to my friends and family.
October 23, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you received excellent customer service and your bed was delivered and set up without a problem. We appreciate your recommendation!
Thank you for your review Moira – Lauryn at Customer Care 💜
Exceptional Service…
Tracy was very helpful and made the process of choosing a mattress very simple.
October 13, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that the mattress selection process was simple and helpful. We appreciate you taking the time to share your positive experience,
Megan at Customer Care
Great customer service!
Great customer service!
Tracey and Dan were so helpful. We were very happy with the service and price.
Thank you
October 11, 2025
Reply from Bensons For Beds - Speke
We appreciate you sharing your positive experience! We are happy to hear that you were very satisfied with the service and price you received. Thank you for your review – Lauryn at Customer Care 💜
Customer service was real good,
September 29, 2025
Reply from Bensons For Beds - Speke
We appreciate your kind words about our customer service. Thank you for sharing your positive experience with us!
Thank you,
Lauryn at Customer Care
Great service as usual
Great service as usual, it’s my second purchase from the Mersey Retail Park store and the staff are lovely and knowledgeable
September 29, 2025
Reply from Bensons For Beds - Speke
Thanks a bunch for your amazing 5 star review Mrs Wynne! 🌟 So happy to hear you love our Mersey Retail Park team! Can’t wait to see you again soon, Megan at Customer Care✨
Phil was Very friendly not pushy at all…
Phil was Very friendly not pushy at all took time to show us the different types of mattresses and pillows just waiting on delivery
September 19, 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy you found our team member to be friendly and helpful while selecting your mattress and pillows. We appreciate your business and hope you enjoy your new purchase!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Speke
We're glad you found our assistance helpful and pressure-free. Thank you for your positive feedback; we appreciate it!
Thank you,
Lauryn at Customer Care.
Didn't feel pressurised.
Staff were nice and friendly. Didn't feel pressurised at any point.
September 21, 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear that our staff were nice and friendly, and that you felt no pressure. We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
Perfect buying experience
Friendly helpful staff. Pleasant non pressured environment. Easy to purchase. Interest free credit. Delivery was well managed and delivery drivers very helpful
September 12, 2025
Reply from Bensons For Beds - Speke
We appreciate you sharing your positive experience. We're happy to hear that our staff was friendly and helpful and that you found it easy to purchase with well-managed delivery.
Thank you,
Lauryn at Customer Care.
Not being rushed in our bed choice
Not being rushed in our bed choice. Listening to our requirement. Giving time to think over our choice and printing out the details.
September 12, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you felt comfortable during your bed selection process. It is great to know that we met your needs by providing ample time and information. Thanks for your feedback.
Best Wishes,
Megan at Customer Care
Excellent service from Dan
Excellent service from Dan - friendly, pressure free and knowledgeable while I was looking for a new mattress, and quick and efficient with the paperwork when we had made our decision. Ideal.
September 12, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you received excellent, pressure-free service while choosing your new mattress. It's great that the paperwork was quick and efficient once you made your decision. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
The salesman Phil was really kind and…
The salesman Phil was really kind and patient with us as we layed down on every single mattress in store to find the perfect one. He answered all of our questions and didn’t make us feel pressured to buy a certain mattress which we experienced in other stores. We’re really happy with what we got so thank you Phil :)
September 9, 2025
Reply from Bensons For Beds - Speke
Thank you for your kind words and positive feedback! We are so glad you had a great experience with our salesman Phil and that you found the perfect mattress. Our team strives to provide exceptional service and we're happy to hear that is exactly what you received. Thank you for choosing us for your mattress needs!
Great customer service and advise on…
Great customer service and advise on picking our furniture
September 10, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that our customer service and advice helped you select your furniture. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Exceptional service from Kelly
I cannot sing high enough praise for Kelly who looked after us in the store. Not only is she clearly extremely knowledgeable about your products and mattresses in general, she has the most personable and human character that I have seen for a long time. Kelly is an absolute credit to your company and should be recognised for what she brings to the experience. We have never met her before and she is the person who ensured that we purchased from you and not one of your competitors. Please pass on our thanks and recognise her within your company. Many thanks
August 30, 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words regarding the team member who assisted you. We will certainly pass along your gratitude and recognize their contribution. Thank you for choosing us, Megan at Customer Care
Brilliant experience from moment we…
Brilliant experience from moment we walked in, was seen by Tracy who was very friendly and extremely helpful. Sorted my order out in next to know time. Great experience.
August 28, 2025
Reply from Bensons For Beds - Speke
We appreciate you sharing your fantastic experience! We are so glad to hear that you received friendly and helpful service and that your order was handled quickly.
Thank you, Megan at Customer Care
Excellent from start to finish
Excellent from start to finish. Dan at the Speke store was knowledgeable and helpful. Bed purchased and delivery date set. Due to family plans I had to change the delivery date…..twice….no problem and simple to do online.
Delivery and assembly by Karl and Jordan was also excellent. Took care, respectful of both my wishes and our home and were very pleasant to deal with. Prompt and efficient and wouldn’t hesitate to recommend Bensons, and the assembly service.
August 26, 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear about your excellent experience, from purchase to delivery! It's great that our Speke store provided knowledgeable service and that changing your delivery was simple. We appreciate your recommendation of our assembly service and that our team was respectful of your home.
Take care,
Megan at Customer Care
Amazing
Walking in to bensons for beds I was greeted by Phil. Who helped me choose the best mattress ever. He was professional and was extremely helpful in every way. I couldn’t recommend this place enough. Thank you for your help and amazing service
August 23, 2025
Unprompted review
Reply from Bensons For Beds - Speke
Thank you for the amazing review! Our team works hard to provide exceptional service and we are thrilled to hear that Phil helped you find the perfect mattress. We appreciate your recommendation and look forward to seeing you again at Bensons for Beds!
Reply from Bensons For Beds - Speke
Thank you so much for your kind words! Our team works hard to ensure our customers have the best experience possible. We are happy to hear that you found our staff to be extremely helpful. We appreciate your support and hope to see you again soon! #CustomerSatisfaction #CustomerExperience
Excellent customer service and good…
Excellent customer service and good knowledge of the mattresses so were able to sort out which one suited me best . there were offers on too which made it even better.i opted to have the old mattress and base removed as well as fitting the new one
August 19, 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're delighted you received excellent customer service and found a mattress suited to you with our team's knowledge. It's great you benefited from the offers and removal service. Thanks for your review, Megan at Customer Care
Experience of excellent service and
Me and my wife were being many different places to look for our new bed. eventually we have found our dream bed at Bensons all because not only the quality of the bed the most important to us but a Miss kelly a wonderful staff of Bensons in Speke retail park of Liverpool and she has being very helpful and patient all the way to explain all the beds and fully understood our need for ours a new bed she has provided a great service of Bensons.
August 16, 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you and your wife found your dream bed at our store. We appreciate you acknowledging how our staff member helped you discover the perfect bed by understanding your needs. We value your feedback and hope you love your new order, Megan at Customer care
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