The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... See more
Company replied
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Our first choice of mattress from Bensons was not suitable for us so we took up the 40 night guarantee offer and had it confirmed by email. We went to the store, chose a new mattress, which was deliv... See more
Company replied
Linda was a great help in choosing the right mattress and bed. She was very informative, professional and personable and very patient answering all my questions. I could not have asked for better.
Company replied
Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... See more
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Company details
About Bensons For Beds - St Helens319
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom
- 174428757
4.9
Excellent
392 reviews
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Good customer service from colleague…
Good customer service from colleague informed of all terms and options available
July 14, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased you received good customer service and were fully informed of all the available terms and options. Thank you for your kind feedback!
Reply from Bensons For Beds - St Helens319
We are so pleased our team was friendly, helpful, and very attentive. We truly appreciate your kind words!
Team Bensons
The delivery men were so organised and…
The delivery men were so organised and in and out in no time
July 10, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased to hear that our delivery team was organised and efficient. Thank you for your wonderful feedback!
Bedside cabinets
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were well worth the wait. They are very well made substantial cabinets so justify the price, plus they look great
July 5, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased to hear you had a very good experience overall and that our staff and delivery team were helpful. We appreciate your patience with the wait, and we're delighted you feel the cabinets were well worth it.
Lynda was amazing she knew all about…
Lynda was amazing she knew all about the product when asked. I was glad of my experience with her.
June 27, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased our team member was knowledgeable about the product and that you had such a positive experience with her. Thank you for your kind words!
Team Bensons
Linda was a great help in choosing the…
Linda was a great help in choosing the right mattress and bed. She was very informative, professional and personable and very patient answering all my questions. I could not have asked for better.
July 3, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased our team member provided such informative, professional, and personable service. It's wonderful that they were patient and helped you choose the right mattress and bed!
Team Bensons
Great service and delivery
Good communication about my order.
Delivery time communicates in advance.
Delivery in time and in a satisfactory way. Pleasant delivery crew. Hi issues.
Great service
July 2, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased to hear about the good communication regarding your order and the pleasant delivery crew. Thank you for your kind words!
Team Bensons
Good communication at every point in…
Good communication at every point in the sale and delivery.
June 19, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased you enjoyed our communication. Thank you for your feedback!
Team Bensons
Delivery drivers were amazing
Delivery drivers were amazing - took their shoes off or put socks on - arrive on time and made sure everything was good before they left
June 18, 2026
Reply from Bensons For Beds - St Helens319
We're so happy to hear our delivery team provided such excellent service, arriving on time and being so considerate! Thank you for sharing your positive experience.
Team Bensons
I would recommend this store as I found…
I would recommend this store as I found the member of staff that helped me decide on my purchase very helpful and knowledgeable on the products they sell .Nothing was too much trouble
June 14, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased you found our team helpful and knowledgeable, making your purchase decision easy. Thank you for your kind words!
Team Bensons
Great service
Great service. All staff are friendly and respectful. Special thanks to St Helens store manager Andy for being so helpful and supportive throughout the process.
May 19, 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
We're so pleased you received great service and found our team friendly and respectful. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - St Helens319
We're glad you received fast, friendly, efficient service. We appreciate your feedback!
Team Bensons
Staff Exceptional
Shop staff excellent
Delivery staff - kept us informed of delivery time. Friendly, helpful and respectful
May 23, 2026
Reply from Bensons For Beds - St Helens319
We're so glad to hear our shop and delivery teams provided excellent service. We appreciate your kind words!
Team Bensons
not the bed we asked for
not the bed we asked for but due to doing a telephone order it’s got lost in communication!! it’s a nice bed but not what i thought we were getting but it’s the bed on the order invoice
the delivery and assembly was amazing and the guys were very nice and fast and tidy!
May 18, 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
We appreciate your feedback and are glad to hear the delivery and assembly team provided excellent service. We're sorry the bed wasn't what you expected and acknowledge the communication issue. We're reviewing our telephone order process.
Team Bensons
Reply from Bensons For Beds - St Helens319
We're so pleased you're happy with your purchase and our service! Thank you for your kind words.
Team Bensons
10/10
Andy(manager) was very knowledgeable and patient and by listening to my specific requests was able to guide me to the correct purchase. Ordering and delivery were without any issues and Ryan and Kelvin(delivery) put the items where they were asked to
May 15, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased to hear our team provided such knowledgeable and patient assistance, guiding you to the perfect purchase. It's great that ordering and delivery were seamless!
Team Bensons
Helpful staff not pushy and offered…
Helpful staff not pushy and offered various options along with considering our price range and if we didn’t buy with them what to look for overall
May 3, 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
We're so glad our staff was helpful and provided options within your price range, even offering advice if you chose not to buy from us. Thanks for the review!
Team Bensons
From the advice and help in the shop to…
From the advice and help in the shop to the delivery of the mattress we bought everything was first class.I can’t speak to highly of the sales person at the St Helens branch or the 2 men who made the delivery.
April 19, 2026
Reply from Bensons For Beds - St Helens319
We appreciate your feedback! It's great to know that you received first-class service from our shop and delivery team. We're delighted that everything went smoothly for you.
Team Bensons
Really helpful lady!!
May 6, 2026
Reply from Bensons For Beds - St Helens319
We appreciate your positive feedback!
A really pleasant experience
A really pleasant experience. Considering how spenny beds are our salesman made it a really interesting experience, almost entertaining. But of science in their too. Try the bed machine to see how you fit on different mattress pressures. Good experience all round.
May 5, 2026
Reply from Bensons For Beds - St Helens319
We're happy to hear you had a pleasant and interesting experience. It's great to know that our team made the process entertaining and informative for you. We appreciate your positive feedback!
Team Bensons
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