Excellent service Great choice of beds and furniture to browse Easy options to pay Customer focused staff Ben was very helpful and listened to requests to come up with the best options for m... See more
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Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... See more
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The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... See more
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Our first choice of mattress from Bensons was not suitable for us so we took up the 40 night guarantee offer and had it confirmed by email. We went to the store, chose a new mattress, which was deliv... See more
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Company details
About Bensons For Beds - St Helens319
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom
- 174428757
4.9
Excellent
400 reviews
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Excellent, non pressurised customer service at the shop
Customer service at the shop was excellent.
I was encouraged and helped to choose the right mattress for me, and was provided with a suitable pillow which added to my comfort
January 19, 2026
Reply from Bensons For Beds - St Helens319
We're delighted to hear that you received excellent customer service and were encouraged to choose the right mattress and pillow for your comfort. Thank you for your feedback.
A lovely clean and well kept shop with…
A lovely clean and well kept shop with a great variety of beds. A great salesman who was very informative and helpful. Always buy my beds from here and always pleased with the service
January 23, 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
We're so glad you appreciate our clean store and bed variety. It's great to know the team was helpful and that you're always pleased with our service!
No pressure from staff to buy
No pressure from staff to buy. Staff gave lots of information on different mattresses and took time with us till we found the right mattress for us. Thankyou
January 23, 2026
Reply from Bensons For Beds - St Helens319
We're so glad to hear that our staff provided you with ample information and support without pressure, ensuring you found the perfect mattress. Thank you for your positive feedback!
Reply from Bensons For Beds - St Helens319
We're so happy to hear that you had such a wonderful experience. Thank you for taking the time to share your positive feedback!
Finding the right mattress
Tracey was very helpful in finding the right mattress for our needs. We were advised in detail about the differences between all the brands and allowed to try them out. She gave us time to decide on which we had preference, we didn't feel pressured.
January 6, 2026
Reply from Bensons For Beds - St Helens319
Thank you for your lovely feedback Dorothy! We’re delighted to hear Tracey provided detailed advice, gave you time to decide, and ensured you felt no pressure during your visit. We’ll make sure your kind words reach her—it will mean a lot! Enjoy your new mattress, and we look forward to welcoming you back,
Megan at Customer Care
We were seen by Georgina at the St…
We were seen by Georgina at the St Helens store. St was so professional and extremely helpful. She didn’t make us feel pressured to buy. She was very knowledgeable on the products. Lovely lady.
January 2, 2026
Reply from Bensons For Beds - St Helens319
We're happy to hear that you had such a positive experience at our store. We appreciate your kind words regarding the service you received; it's great to know that you found our team member helpful and knowledgeable!
Best Wishes,
Megan at Customer Care
Excellent knowledge of their products
Excellent knowledge of their products, friendly, professional service at a good price
January 2, 2026
Reply from Bensons For Beds - St Helens319
We appreciate your feedback! We're happy to hear that you found our service professional and friendly, and that you were satisfied with our product knowledge and pricing.
See you next time! Megan at Customer Care 😊
Tinkerbel
I called into Bensons beds, St Helens this week with my husband and was approached by a salesman named Andy. After he asked us what we were looking for he took his time to explain all the various types of mattresses until we chose one. We both would highly recommend seeing Andy at Bensons.
December 30, 2025
Unprompted review
Reply from Bensons For Beds - St Helens319
We're happy to hear that you and your husband had such a positive experience. We appreciate you taking the time to share your feedback regarding the helpful service you received while choosing a mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - St Helens319
Amazing service is what we love to hear! Thanks for sharing your experience. Thank you for your positive review – Lauryn at Customer Care 💜
Amazing customer service!
Harry from the St Helens store helped us loads, he made sure everything was right, I found the perfect bed in the colour I was looking for an he made sure it was everything I wanted. So helpful and chatty with some lovely customer service!
December 7, 2025
Reply from Bensons For Beds - St Helens319
We’re so pleased to hear about your experience at our St Helens store! Harry sounds like he went above and beyond to make sure you found the perfect bed in the right colour, all while providing friendly and helpful service. We’ll be sure to pass on your kind words! 💜 Thank you for your positive review – Lauryn at Customer Care
Third time I have bought from Bensons
Third time I have bought from Bensons. Staff are very helpful without overselling. They were keen on what was best for me and helped through the process. I price matched and found Bensons very competitive especially over the Black Friday promotion.
December 1, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that our staff were helpful and focused on your needs. We're glad you found our prices competitive, especially during the Black Friday promotion. Thank you for your continued business and positive feedback!
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - St Helens319
We appreciate you letting us know about your experience. We're happy to hear that our team member was helpful!
– Thank you, Jess- Team Bensons
Thank you for help
It was great for us doth and find the thing that we would like and hary was very helpful
November 30, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that you found what you were looking for, and we appreciate you mentioning how helpful our team member was!
Very friendly and helpful staff gave us…
Very friendly and helpful staff gave us great advice. Would recommend to anyone after our in store experience. Twice as good as Dreams!
November 25, 2025
Reply from Bensons For Beds - St Helens319
Thank you so much for your amazing feedback! We’re thrilled our team could provide friendly, helpful advice and make your in-store experience stand out. Your recommendation means the world to us,
Megan at Customer Care!
Reply from Bensons For Beds - St Helens319
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Great service
Great service, lovely members of staff who was very well informed on all the products.
November 7, 2025
Reply from Bensons For Beds - St Helens319
Thank you so much for your kind words! We're thrilled to hear you had a great experience and found our team helpful and knowledgeable. Your feedback means the world to us and keeps us motivated to deliver the best service every time. 💜
Thank you for your positive review Michael – Lauryn at Customer Care
Helpful member of staff.
November 3, 2025
Reply from Bensons For Beds - St Helens319
We appreciate you noting our staff's helpfulness! We're so glad that you had a great experience with us.
Megan at Customer Care
Very professional service
Very professional service. Received excellent customer service and purchased the wardrobes I wanted.
October 28, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that you received excellent customer service and found the wardrobes you wanted. We appreciate your kind words.
Come back and visit us anytime!
Megan at Customer Care
The sales man was very helpful and…
The sales man was very helpful and patient with us when choosing our bed.giving us great advice on the kind of bed would be beneficial for our needs. We always get out beds from Bensons. Very happy with the customer service
October 18, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that our team member was helpful and patient while assisting you in choosing your bed. We appreciate your continued loyalty and positive feedback on our customer service. – Lauryn at Customer Care 💜
Tracey was very helpful ,but letting us…
Tracey was very helpful ,but letting us chose a bed our own time.
October 17, 2025
Reply from Bensons For Beds - St Helens319
We're happy to hear that you found the assistance helpful and appreciated the time to choose a bed. Thank you for your feedback! – Lauryn at Customer Care 💜
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