Excellent service Great choice of beds and furniture to browse Easy options to pay Customer focused staff Ben was very helpful and listened to requests to come up with the best options for m... See more
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Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... See more
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The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... See more
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Our first choice of mattress from Bensons was not suitable for us so we took up the 40 night guarantee offer and had it confirmed by email. We went to the store, chose a new mattress, which was deliv... See more
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Company details
About Bensons For Beds - St Helens319
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom
- 174428757
4.9
Excellent
400 reviews
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not the bed we asked for
not the bed we asked for but due to doing a telephone order it’s got lost in communication!! it’s a nice bed but not what i thought we were getting but it’s the bed on the order invoice
the delivery and assembly was amazing and the guys were very nice and fast and tidy!
May 18, 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
We appreciate your feedback and are glad to hear the delivery and assembly team provided excellent service. We're sorry the bed wasn't what you expected and acknowledge the communication issue. We're reviewing our telephone order process.
Team Bensons
Reply from Bensons For Beds - St Helens319
We're so pleased you're happy with your purchase and our service! Thank you for your kind words.
Team Bensons
10/10
Andy(manager) was very knowledgeable and patient and by listening to my specific requests was able to guide me to the correct purchase. Ordering and delivery were without any issues and Ryan and Kelvin(delivery) put the items where they were asked to
May 15, 2026
Reply from Bensons For Beds - St Helens319
We're so pleased to hear our team provided such knowledgeable and patient assistance, guiding you to the perfect purchase. It's great that ordering and delivery were seamless!
Team Bensons
Helpful staff not pushy and offered…
Helpful staff not pushy and offered various options along with considering our price range and if we didn’t buy with them what to look for overall
May 3, 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
We're so glad our staff was helpful and provided options within your price range, even offering advice if you chose not to buy from us. Thanks for the review!
Team Bensons
From the advice and help in the shop to…
From the advice and help in the shop to the delivery of the mattress we bought everything was first class.I can’t speak to highly of the sales person at the St Helens branch or the 2 men who made the delivery.
April 19, 2026
Reply from Bensons For Beds - St Helens319
We appreciate your feedback! It's great to know that you received first-class service from our shop and delivery team. We're delighted that everything went smoothly for you.
Team Bensons
Really helpful lady!!
May 6, 2026
Reply from Bensons For Beds - St Helens319
We appreciate your positive feedback!
A really pleasant experience
A really pleasant experience. Considering how spenny beds are our salesman made it a really interesting experience, almost entertaining. But of science in their too. Try the bed machine to see how you fit on different mattress pressures. Good experience all round.
May 5, 2026
Reply from Bensons For Beds - St Helens319
We're happy to hear you had a pleasant and interesting experience. It's great to know that our team made the process entertaining and informative for you. We appreciate your positive feedback!
Team Bensons
Glad of the 40 night guarantee
Our first choice of mattress from Bensons was not suitable for us so we took up the 40 night guarantee offer and had it confirmed by email. We went to the store, chose a new mattress, which was delivered a few weeks later by two nice delivery men. Not quite happy having to pay 10% of the cost of our first mattress plus another delivery charge, but what was the alternative... Sleep on an uncomfortable mattress for years to come. Communication throughout very good.
May 1, 2026
Reply from Bensons For Beds - St Helens319
We appreciate you sharing your experience. We're glad the 40-night guarantee helped you find a more suitable mattress and that the delivery went smoothly. We acknowledge your comments regarding the additional costs incurred during the exchange. Thank you for the positive feedback on our communication.
Great service …
Everything from the guy in the st helens shop to the lads who dropped it off.
April 25, 2026
Reply from Bensons For Beds - St Helens319
We're happy to hear that you had such a positive experience with our team! Thank you for taking the time to share your feedback.
Team Bensons
From walking in the showroom to getting…
From walking in the showroom to getting my mattress the whole process was quick and efficient. Woukd highly recommend bensons in st Helen’s especially the lady who initially saw me and sold me the mattress
April 27, 2026
Reply from Bensons For Beds - St Helens319
Hello Danny,
Thank you for your wonderful feedback! 😊 We're delighted to hear that the whole process, from visiting our showroom to receiving your mattress, was quick and efficient. It's especially great to know that our colleague in the St Helens store provided such excellent service. We'll be sure to pass on your kind words. Thank you for your recommendation, and we hope you enjoy many restful nights on your new mattress!💤
From purchase to delivery nothing was…
From purchase to delivery nothing was too much trouble....
April 22, 2026
Unprompted review
Reply from Bensons For Beds - St Helens319
Thank you! 😊 We’re so pleased everything went smoothly from purchase to delivery—nothing being too much trouble is exactly what we aim for. Enjoy your new bed! 🛏️✨
Was met firstly with a very friendly…
Was met firstly with a very friendly greeting from staff and Georgina helped us choose the correct mattress nothing was to much trouble and wasn’t rushed into deciding would definitely recommend benson beds
April 21, 2026
Reply from Bensons For Beds - St Helens319
That’s great to hear! Friendly service, no rushing, and the right mattress—perfect combo ⭐
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist💜
Tracey
Tracey, the lady we dealt with was extremely well informed and really helpful, but not overbearing with it either.
Put it this way. We had a budget off a grand and ended spending well over 2! So there was something done right, that's for sure. Haha.
All in all, I would highly recommend Bensons for Beds St Helens.
April 16, 2026
Reply from Bensons For Beds - St Helens319
What lovely feedback — thank you! Tracey’s friendly, informed approach clearly made a big difference (and we love the honesty 😄). We really appreciate the recommendation,
Megan | Customer Care Specialist ⭐
Very helpful staff
Very helpful staff, no hard sell and let you try the beds as many times as you needed even supplied a pillow. Delivered on date specified and to the room you wanted for a reasonable fee.
April 17, 2026
Reply from Bensons For Beds - St Helens319
Thank you for your lovely feedback! We’re really glad our team were helpful, relaxed, and gave you all the time (and even a pillow!) to find the right bed. Great to hear delivery was smooth and just as you wanted.
Thank you for your positive review - Lauryn at Customer Care 💜
Sales staff in store were extremely…
Sales staff in store were extremely friendly and knowledgeable and the delivery team were polite and very hard working.
April 17, 2026
Reply from Bensons For Beds - St Helens319
Thank you for your lovely feedback! We’re delighted to hear our in‑store team were friendly and knowledgeable, and that the delivery crew were polite and worked so hard to get everything just right — that teamwork really matters.
Thank you for your positive review - Lauryn at Customer Care 💜
Andy was really knowledgeable and did…
Andy was really knowledgeable and did not rush us to make a decision. Great choice of mattresses. Delivery date was pretty quick.
April 4, 2026
Reply from Bensons For Beds - St Helens319
Thank you for your feedback! 😊 We’re delighted to hear Andy was so knowledgeable and gave you the time you needed to decide. It’s great to know you enjoyed the wide choice of mattresses and that delivery was arranged quickly. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💜
Fantastic service
Shop staff very helpful. Up to date texts + delivery on time + delivery drivers were pleasant. Would highly recommend
April 5, 2026
Reply from Bensons For Beds - St Helens319
We're so happy to hear that our shop staff were helpful and that you were pleased with our timely texts and delivery. Thanks for your recommendation!
Excellent service from Georgina great…
Excellent service from Georgina great advice and knowledge gave us confidence to order from yourselves rather than your competitors
March 29, 2026
Reply from Bensons For Beds - St Helens319
We appreciate you taking the time to leave us a review. We're so glad our advice and knowledge gave you the confidence to choose us over our competitors.
Reply from Bensons For Beds - St Helens319
Thank you so much for the great feedback! We’re delighted to hear you received 1st‑class service and found the team both knowledgeable and helpful. We really appreciate you taking the time to share your experience,
Megan | Customer Care Specialist✨
Prompt delivery,they called to let us…
Prompt delivery,they called to let us know when they were delivering and gave a 10 minute window. Arrived on time and carried the heavy sofa bed upstairs into the bedroom . Delivery men were polite and helpful.
March 26, 2026
Reply from Bensons For Beds - St Helens319
Thank you for your great feedback! We’re delighted to hear delivery was prompt, communication was clear, and that our team were polite and helpful getting everything upstairs for you.
Looking forward to seeing you again!
Megan | Customer Care Specialist
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