As we entered the store we were approached by a member of staff who asked if we would like any help, which we did, the lady was very knowledgeable and very professional, answered all our queries, and... See more
Company replied
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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Service was excellent from initial experience browsing all the way through buying with Sophie @ Stevenage. The delivery from Craig and Kev was amazing and they showed great humour trying to navigate t... See more
Company replied
We had such a great experience from start to finish. The customer service was excellent, and there were so many beautiful design options to choose from. We really appreciated being able to take o... See more
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The staff were very helpful but not pushy. Leaving us to browse the store at our leisure before seeking their expert advice. When it transpired that the mattress we insisted on buying, even thou... See more
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Company details
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.8
Excellent
457 reviews
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Didn't feel pressurised instore but was…
Didn't feel pressurised instore but was given good advice and guidance on what to consider,
May 21, 2026
Reply from Bensons For Beds - Stevenage493
We're so glad you felt no pressure and received helpful advice and guidance. Thank you for sharing your positive experience!
Team Bensons
Brilliant service from Sophie, Craig and Kev!
Service was excellent from initial experience browsing all the way through buying with Sophie @ Stevenage. The delivery from Craig and Kev was amazing and they showed great humour trying to navigate the 2x king size Mattresses up two separate small, tight cottage staircases. All done with great professionalism and care.
May 22, 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear about your excellent experience, from browsing to delivery! It's wonderful that our team provided such professional service and even a bit of humor with those tricky staircases. Thank you for sharing your positive feedback!
Team Bensons - Jess
As we entered the store …
As we entered the store we were approached by a member of staff who asked if we would like any help, which we did, the lady was very knowledgeable and very professional, answered all our queries, and found us exactly what we were looking for and within budget. We left the store a very happy couple.
May 12, 2026
Reply from Bensons For Beds - Stevenage493
That's wonderful to hear! We're so pleased that our team could assist you in finding exactly what you needed within your budget. Thank you for sharing your positive experience! ✨
Team Bensons - Jess
I brought an item in Bank Holiday.
I brought an item - Bank Holiday.
Item was ok, when I picked up and got hope ( it had pen on the headboard ).
Customer services very unprofessional .
I brought item out if good faith, never did i expect the item I brought to have pen on it .
Left dissatisfied , on my item I brought!!
Never again , will I buy from Bensons for beds .
May 4, 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We're truly sorry to hear about the issue with the headboard and your disappointment with our customer service. We appreciate you bringing this to our attention and will review your feedback internally to improve.
Team Bensons
Patient and helpful member of staff
Patient and helpful member of staff, and very knowledgeble.
May 14, 2026
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're glad our team member was patient, helpful, and knowledgeable.
Team Bensons - Jess
Reply from Bensons For Beds - Stevenage493
We're so glad to know our salesperson and delivery people were helpful and efficient! Thank you for your positive feedback.
Team Bensons
Looking for a mattress for a spare…
Looking for a mattress for a spare room. The sales assistant guided us well and we found a mattress that suited our needs and budget. Thanks Bensons
May 4, 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We're happy to hear that our sales assistant provided excellent guidance, and you found a mattress that met your needs and budget. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Stevenage493
We're happy to hear about the helpful in-store assistance and the timely, efficient delivery! Thank you for your positive feedback.
Team Bensons
All round very good Customer service from Bensons.
Easy to order in store, great on line comms regarding the progress mattress made through manufacture, and delivery, which arrived as expected. Delivery men polite and efficient. All in all a very good experience.
April 30, 2026
Reply from Bensons For Beds - Stevenage493
Lovely to hear — clear communication, on‑time delivery, and polite service is exactly what we aim for!
Thanks again for choosing us — enjoy every cosy moment!
I’ve rated 2 stars at this stage…
I’ve rated 2 stars at this stage because it’s still early days, but I do have a concern. I purchased the 90CM MATT ARTISAN PURE SPLEND CR Extra Firm White mattress expecting strong support, yet after the first night on 27th April it already felt like it was sinking in the middle. Today is 30th April and the issue is still noticeable. I’m hoping it improves with time, but right now I’m unsure about the mattress quality
April 30, 2026
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your experience. We're sorry to hear the mattress feels like it's sinking in the middle after only a few days. We'll look into this to ensure our products meet expectations for firmness and quality. If this doesn't improve, please do reach out to us so we can review this further. You are also within your 40 nights comfort guarantee to exchange the mattress.
Team Bensons
Bensons not just quality beds but also excellent service…
Bensons provides excellent quality beds and that is the reason why I have bought a second bed there with similar characteristics. I also bought a sofa bed that seemed of original design and at a very good price. Staff were very helpful and delivery was very good. Thank you.
April 4, 2026
Reply from Bensons For Beds - Stevenage493
Much appreciated! It’s wonderful to hear you returned to us and were pleased with both the products and delivery.
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Good choice of beds
Good choice of beds, helpful staff to offer advice and no pressure to buy.
April 9, 2026
Reply from Bensons For Beds - Stevenage493
Perfect! Helpful advice and no pressure—thanks for choosing us!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Excellent service
Excellent service, friendly welcoming staff. Great prices for quality product.
April 20, 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your feedback! It's great to know you received excellent service from our friendly staff and found great prices on quality products.
Thank you for your positive review – Lauryn at Customer Care 💜
The sales guy was extremely helpful
The sales guy was extremely helpful. More personal than other bed retailers. He spent time getting us exactly the right bed. Customer service was very good. I’d definitely recommend.
April 15, 2026
Reply from Bensons For Beds - Stevenage493
Thank you for the lovely review! We’re delighted you enjoyed the personal service and felt well looked after — thanks for recommending us,
Megan | Customer Care Specialist😊
Great customer service | Beautiful bedroom furniture
1st of all, customer service was great. We felt listened to and supported when choosing the products. At no point were we pressured to purchase anything.
Absolutely love my beDroom furniture, great quality and just beautiful. To top it all, Its Comfy 🥰
April 15, 2026
Reply from Bensons For Beds - Stevenage493
Thank you so much! We’re thrilled you felt listened to and supported — and even happier that you love your new bedroom furniture. Comfort and smiles all round,
Megan | Customer Care Specialist🥰
Big thank you too the lads who…
Big thank you too the lads who delivered our bed so polite and very helpful.
April 18, 2026
Reply from Bensons For Beds - Stevenage493
Much appreciated! Polite and helpful service is exactly what we aim for 👏
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist💛
Reply from Bensons For Beds - Stevenage493
Thank you for your kind words! We’re pleased everything was smooth and pressure‑free.
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Stevenage493
We appreciate your feedback! We're so pleased to hear you found our people nice, service efficient, and times reliable.
Team Bensons
Reply from Bensons For Beds - Stevenage493
We appreciate your fantastic review! We're so glad you received great service from our knowledgeable and delivery teams.
Excellent service (Stevenage)
Excellent service from the Stevenage branch throughout the process. Bed was delivered on time and taken straight through to the bedroom (not easy considering the house layout, so hats off to the delivery team!)
April 1, 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you for the great feedback! 😊 We’re delighted to hear you had excellent service from the Stevenage branch and that delivery was right on time. Thank you for choosing us,
Megan | Customer Care Specialist👏
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