Bensons For Beds - Stevenage493 Reviews 

485
TrustScore 5 out of 5

4.8

Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB


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Rated 5 out of 5 stars

Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... See more

Rated 5 out of 5 stars

The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy.... See more

Rated 5 out of 5 stars

Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple o... See more

Rated 5 out of 5 stars

All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Stevenage493

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom

  • 1438312172

4.8

Excellent

TrustScore 5 out of 5

485 reviews

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1-star

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4.8

All reviews

(485)

25,760 reviews in the last 12 months

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Rated 5 out of 5 stars

Benson's know how to sell beds…

I was served by a very helpful young man called Connor at your Stevenage- Roaring Meg branch. I only went in the shop to research a Kingsize Ottoman bed frame. I found the Kingsize and also purchased a double Ottoman bed and extra firm mattress. He explained and assisted in helping me decide the best option and there was no pressure to buy. Thank you again Connor, I look forward to my delivery next week.

June 16, 2026
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Reply from Bensons For Beds - Stevenage493

We are so pleased to hear about your positive experience at our Stevenage- Roaring Meg branch. It's wonderful that our team could assist you in finding the perfect bed frames and mattress without any pressure. We hope you enjoy your delivery next week!

Team Bensons

Rated 5 out of 5 stars

Excellent experience easy ordering

Excellent experience easy ordering, prompt delivery arriving on time and helpful instructions highly recommended

June 10, 2026
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Reply from Bensons For Beds - Stevenage493

We're so pleased you had an excellent experience with easy ordering, prompt delivery, and helpful instructions. Thank you for your recommendation!

Team Bensons

Rated 4 out of 5 stars

The young lady in the store in…

The young lady in the store in Stevenage was very helpful and patient with me. While trying the beds she recomended.

June 12, 2026
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Reply from Bensons For Beds - Stevenage493

We're so glad our team member provided helpful and patient assistance. We appreciate you sharing your positive experience with us.

Team Bensons

Rated 5 out of 5 stars

Knowledgeable service

We were greeted with a really knowledgeable shop assistant called Paul, he was very helpful and knew exactly what we wanted. He explained everything perfectly. Infact he was so good that we ended up buying 2 double bases and 2 mattresses. Thank you Paul.

June 1, 2026
Unprompted review
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Reply from Bensons For Beds - Stevenage493

We're so pleased you had such a positive experience with our colleague. It's wonderful to hear their knowledge and helpfulness led to you finding exactly what you needed. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Staff super helpful and not pushy

Staff super helpful and not pushy, got ourselves what we wanted at a bargain price

June 3, 2026
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Reply from Bensons For Beds - Stevenage493

We're so pleased our team provided helpful, non-pushy service and you found a bargain! Thank you for your feedback.

Team Bensons

Rated 5 out of 5 stars

Didn't feel pressurised instore but was…

Didn't feel pressurised instore but was given good advice and guidance on what to consider,

May 21, 2026
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Reply from Bensons For Beds - Stevenage493

We're so glad you felt no pressure and received helpful advice and guidance. Thank you for sharing your positive experience!

Team Bensons

Rated 5 out of 5 stars

Brilliant service from Sophie, Craig and Kev!

Service was excellent from initial experience browsing all the way through buying with Sophie @ Stevenage. The delivery from Craig and Kev was amazing and they showed great humour trying to navigate the 2x king size Mattresses up two separate small, tight cottage staircases. All done with great professionalism and care.

May 22, 2026
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Reply from Bensons For Beds - Stevenage493

We're so pleased to hear about your excellent experience, from browsing to delivery! It's wonderful that our team provided such professional service and even a bit of humor with those tricky staircases. Thank you for sharing your positive feedback!

Team Bensons - Jess

Rated 5 out of 5 stars

As we entered the store …

As we entered the store we were approached by a member of staff who asked if we would like any help, which we did, the lady was very knowledgeable and very professional, answered all our queries, and found us exactly what we were looking for and within budget. We left the store a very happy couple.

May 12, 2026
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Reply from Bensons For Beds - Stevenage493

That's wonderful to hear! We're so pleased that our team could assist you in finding exactly what you needed within your budget. Thank you for sharing your positive experience! ✨

Team Bensons - Jess

Rated 1 out of 5 stars

I brought an item in Bank Holiday.

I brought an item - Bank Holiday.
Item was ok, when I picked up and got hope ( it had pen on the headboard ).

Customer services very unprofessional .
I brought item out if good faith, never did i expect the item I brought to have pen on it .

Left dissatisfied , on my item I brought!!
Never again , will I buy from Bensons for beds .

May 4, 2026
Unprompted review
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Reply from Bensons For Beds - Stevenage493

We're truly sorry to hear about the issue with the headboard and your disappointment with our customer service. We appreciate you bringing this to our attention and will review your feedback internally to improve.

Team Bensons

Rated 5 out of 5 stars

Helpful sales person and efficient…

Helpful sales person and efficient delivery people

April 19, 2026
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Reply from Bensons For Beds - Stevenage493

We're so glad to know our salesperson and delivery people were helpful and efficient! Thank you for your positive feedback.

Team Bensons

Rated 5 out of 5 stars

Looking for a mattress for a spare…

Looking for a mattress for a spare room. The sales assistant guided us well and we found a mattress that suited our needs and budget. Thanks Bensons

May 4, 2026
Unprompted review
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Reply from Bensons For Beds - Stevenage493

We're happy to hear that our sales assistant provided excellent guidance, and you found a mattress that met your needs and budget. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

helpful in the store

helpful in the store, delivery on time and efficient

May 2, 2026
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Reply from Bensons For Beds - Stevenage493

We're happy to hear about the helpful in-store assistance and the timely, efficient delivery! Thank you for your positive feedback.

Team Bensons

Rated 5 out of 5 stars

All round very good Customer service from Bensons.

Easy to order in store, great on line comms regarding the progress mattress made through manufacture, and delivery, which arrived as expected. Delivery men polite and efficient. All in all a very good experience.

April 30, 2026
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Reply from Bensons For Beds - Stevenage493

Lovely to hear — clear communication, on‑time delivery, and polite service is exactly what we aim for!
Thanks again for choosing us — enjoy every cosy moment!

Rated 2 out of 5 stars

I’ve rated 2 stars at this stage…

I’ve rated 2 stars at this stage because it’s still early days, but I do have a concern. I purchased the 90CM MATT ARTISAN PURE SPLEND CR Extra Firm White mattress expecting strong support, yet after the first night on 27th April it already felt like it was sinking in the middle. Today is 30th April and the issue is still noticeable. I’m hoping it improves with time, but right now I’m unsure about the mattress quality

April 30, 2026
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Reply from Bensons For Beds - Stevenage493

We appreciate you taking the time to share your experience. We're sorry to hear the mattress feels like it's sinking in the middle after only a few days. We'll look into this to ensure our products meet expectations for firmness and quality. If this doesn't improve, please do reach out to us so we can review this further. You are also within your 40 nights comfort guarantee to exchange the mattress.

Team Bensons

Rated 5 out of 5 stars

Bensons not just quality beds but also excellent service…

Bensons provides excellent quality beds and that is the reason why I have bought a second bed there with similar characteristics. I also bought a sofa bed that seemed of original design and at a very good price. Staff were very helpful and delivery was very good. Thank you.

April 4, 2026
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Reply from Bensons For Beds - Stevenage493

Much appreciated! It’s wonderful to hear you returned to us and were pleased with both the products and delivery.
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Good choice of beds

Good choice of beds, helpful staff to offer advice and no pressure to buy.

April 9, 2026
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Reply from Bensons For Beds - Stevenage493

Perfect! Helpful advice and no pressure—thanks for choosing us!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly welcoming staff. Great prices for quality product.

April 20, 2026
Unprompted review
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Reply from Bensons For Beds - Stevenage493

We appreciate your feedback! It's great to know you received excellent service from our friendly staff and found great prices on quality products.

Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

The sales guy was extremely helpful

The sales guy was extremely helpful. More personal than other bed retailers. He spent time getting us exactly the right bed. Customer service was very good. I’d definitely recommend.

April 15, 2026
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Reply from Bensons For Beds - Stevenage493

Thank you for the lovely review! We’re delighted you enjoyed the personal service and felt well looked after — thanks for recommending us,
Megan | Customer Care Specialist😊

Rated 5 out of 5 stars

Great customer service | Beautiful bedroom furniture

1st of all, customer service was great. We felt listened to and supported when choosing the products. At no point were we pressured to purchase anything.

Absolutely love my beDroom furniture, great quality and just beautiful. To top it all, Its Comfy 🥰

April 15, 2026
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Reply from Bensons For Beds - Stevenage493

Thank you so much! We’re thrilled you felt listened to and supported — and even happier that you love your new bedroom furniture. Comfort and smiles all round,
Megan | Customer Care Specialist🥰

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