Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... See more
Company replied
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy.... See more
Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple o... See more
Company replied
All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a... See more
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Company details
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.8
Excellent
486 reviews
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Well done Bensons.
The staff were very helpful but not pushy.
Leaving us to browse the store at our leisure before seeking their expert advice.
When it transpired that the mattress we insisted on buying, even though the member of staff did try and nudge us towards a firm not extra firm needed replacing. This time we listened more intently and bought what turned out to be the correct one which we would not give up for anything.
February 21, 2026
Reply from Bensons For Beds - Stevenage493
Mrs Lewis,
We're happy to hear that you found our staff helpful and not pushy, and that you were able to browse at your leisure. We appreciate you sharing your experience and are glad you found the perfect mattress!
Team Bensons
Excellent service and delivery
Excellent service and delivery
Very helpful delivery men Adrian & Graham
February 27, 2026
Reply from Bensons For Beds - Stevenage493
MRS STEPHANIE JOHNSON,
We appreciate you sharing your positive experience! We're so glad to hear our delivery team was helpful and that you received excellent service.
Team Bensons
Really good service from start to…
Really good service from start to finish. No drama no pushy salesman. Quick service. Delivery guys very helpful and efficient
January 26, 2026
Reply from Bensons For Beds - Stevenage493
Thanks so much for your 5 star review Sandra! Wonderful to know everything was straightforward, pressure‑free and handled quickly. The delivery team will be pleased to hear your kind words,
Megan at Customer Care
A Good Experience.
The manager of the Stevenage store was very professional and helpful in guiding us through each stage of the process of choosing a bed and made it a stress free experience.
We put it on a Home Buy Purchase and it was another 3 months before we exchanged and were able to finally put in our order. The manager rang to check whether we had moved and was always very understanding.
The delivery was good as well, so we would highly recommend the Benson's experience.
February 18, 2026
Reply from Bensons For Beds - Stevenage493
Thank you so much for sharing your experience! We’re delighted to hear the Stevenage store manager made choosing your bed completely stress‑free. It’s wonderful that they stayed in touch during your Home Buy Purchase process and kept everything smooth and understanding throughout. We’re also glad the delivery went well. We truly appreciate your recommendation,
Megan at Customer Care
Very helpful and friendly staff
Very helpful and friendly staff. A good choice of mattresses.
January 13, 2026
Reply from Bensons For Beds - Stevenage493
We're so happy to hear you found our staff helpful and friendly! It's great you found a good choice of mattresses. Thanks for sharing.
Stewart - Team Bensons
Super efficient service…
From Bensons very helpful in store assistant Connor to the helpful updates re our order and its delivery date etc to the driver John and his assistant Brian both efficient and helpful we would not hesitate to recommend Bensons.
February 19, 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're happy to hear that our in-store assistant and delivery team were so helpful. We value your recommendation!
Stewart - Team Bensons
Reply from Bensons For Beds - Stevenage493
We're so happy to hear that our staff was helpful! Thank you for your positive feedback; it means a lot to us. Thank you for your positive review Lynn – Lauryn at Customer Care 💜
Excellent service from shop to delivery…
Excellent service from shop to delivery and installation. Very trustworthy and reliable. Great delivery team
February 8, 2026
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're so happy to hear you received excellent service from the store to delivery and installation. It's great the team was trustworthy and reliable.
The manager at the store in Stevenage…
The manager at the store in Stevenage was a pleasure to deal with throughout the whole process
February 7, 2026
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your positive experience. We're so glad to hear that you had a great experience with the manager!
Reply from Bensons For Beds - Stevenage493
We're delighted to hear that our knowledgeable staff was very helpful, and the service was perfect! We appreciate your positive feedback.
Really pleased
Excellent help in the Stevenage store, delivered on time.Helpful staff
January 30, 2026
Reply from Bensons For Beds - Stevenage493
Thank you for your lovely review Ray! We’re delighted to hear you received excellent help in our Stevenage store and that your delivery arrived on time. It’s great to know our staff were helpful throughout your experience. We really appreciate you taking the time to share your feedback with us,
- Megan at Customer Care💜
Reply from Bensons For Beds - Stevenage493
Thank you for your positive feedback!
Good service
Good service, good information, good product, delivered on time and with care
January 24, 2026
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback. We're happy to hear that you received good service, information, and product, delivered on time and with care.
Good service
January 20, 2026
Reply from Bensons For Beds - Stevenage493
Thank you for your positive feedback!
Great from start to finish
Friendly and helpful in store. Very good communication throughout. Swift and pleasant delivery.
January 23, 2026
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team friendly and helpful, and the delivery swift.
We had excellent help in store and the…
We had excellent help in store and the delivery service was perfect.
We were kept informed when delivery would be and on the day the two guys who delivered were very efficient and polite.
January 22, 2026
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you received excellent help in store and that our delivery service met your expectations! It's great to know our team was efficient and polite. Thank you!
The staff member service was very…
The staff member service was very pleasant and helpful did her best to get us a great deal
January 12, 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear that our staff member was pleasant and helpful and secured a great deal for you. Thank you for your positive feedback.
A great service
January 1, 2026
Reply from Bensons For Beds - Stevenage493
We’re so glad you had a great experience with our service! 💜 Thank you for your positive review - Lauryn at Customer Care
Super delivery experience
Super delivery experience. Arrived when they said they would having phoned to give me a more exact time. Happy and helpful when they arrived removed my old mattress and put my new one in place almost before I could notice it happen!! Explained what I needed to do next and left letting me get on with the rest of my day.
January 11, 2026
Reply from Bensons For Beds - Stevenage493
Thank you so much Adrienne! Our delivery team will be thrilled to hear this. Glad they could whisk away the old mattress, set up the new one, and keep your day running smoothly. Enjoy the comfort,
Megan at Customer Care!
Surprised and pleased
Connor in Stevenage was very helpful and knowledgeable when purchasing my original and replacement mattress. Sadly, the first mattress was faulty within a year. But, Bensons were good to their replacement policy. An independent assessor visited and within a week I was able to choose either a refund or another mattress.
I chose a new more expensive one which was delivered within two weeks. And, because of their honesty and upholding their policy, I have purchased a second mattress for our other bedroom.
December 26, 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We're happy to hear that the team member in Stevenage was helpful during your mattress purchases. It's good to know our replacement policy worked well for you, and you were able to find a suitable replacement. Thank you for your positive review – Lauryn at Customer Care 💜
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