Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... See more
Company replied
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy.... See more
Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple o... See more
Company replied
All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a... See more
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Company details
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.8
Excellent
486 reviews
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Reply from Bensons For Beds - Stevenage493
Thank you for giving us 5 stars Mr Benn! We’re glad our team was helpful and made the process quick and easy. We appreciate your feedback,
Megan at Customer Care
I must say the service I got at…
I must say the service I got at Stevenage branch young lady who served me her name is Sarah she was brilliant really gave me a lot of time as I suffer from anxiety a little bit and she made me very comfortable recommend anybody to go speak to her she was brilliant and the other stuff I bumped it into on the way round we're also very good but she's the one that sorted me out very grateful cuz it is hard when you've got some form of anxiety mental health problem or something like that you need support like that
January 2, 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you for sharing your experience Trevor! We’re so pleased to hear Sarah at our Stevenage branch provided such brilliant support and made you feel comfortable throughout the process. Your kind words mean a lot, and we’ll make sure Sarah and the team know how much you appreciated their care. We’re proud to offer a welcoming environment for all our customers and look forward to seeing you again soon.
Sleep well,
Megan at Customer Care
Staff were very attentive and listened…
Staff were very attentive and listened to my needs . Got a great deal in the sales and they helped me load my matress into my van . Job jone 👍
December 30, 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We’re so glad our team was attentive and helpful, and that you got a great deal. Helping you load the mattress was the least we could do – enjoy your new bed!
See you next time! Megan at Customer Care 😊
Good purchasing experience
Recently purchased a new mattress. Visited a few branches before deciding which to go for, but in all the staff were friendly, helpful and very knowledgable. Basically ended up purchasing from my local branch but as I say in all we visited we had a good experience.
January 2, 2026
Reply from Bensons For Beds - Stevenage493
We’re so glad every branch gave you a friendly, knowledgeable experience and helped you find the perfect mattress locally – that’s wonderful to hear! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Stevenage493
We are happy to hear that you found our customer service to be very good and not pressured. We appreciate you taking the time to leave us this great feedback! – Lauryn at Customer Care 💜
Great customer service from Georgia in store.
Georgia who helped us with our Mattress selection was very helpful. Her knowledge and understanding of the brands she was selling was very good. Georgia made the entire experience very easy and enjoyable.
December 28, 2025
Reply from Bensons For Beds - Stevenage493
We’re so glad Georgia made your mattress shopping easy and enjoyable! Her knowledge really shines through. Thank you for your positive review – Lauryn at Customer Care 💜
Friendly
Friendly, polite, happy staff, answered lots of our questions, Thank you Tara
December 10, 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that our friendly, polite, and happy staff answered your questions! We appreciate your positive feedback and thank you!
The salesman Colin was helpful
The salesman Colin was helpful, polite even though this was not a big sell. When we went into Dreams the salesman had such a bad attitude that we left
December 13, 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your kind words Mr Rieger! We’re so pleased Colin made your experience a great one. We appreciate you choosing us and look forward to helping again in the future.
Best Wishes,
Megan at Customer Care
Tara was very helpful
Tara was very helpful. The informatiom she gave us made us choose the right product thay suits our needs. Thank you bery much for being helpful
December 4, 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your kind words! We’re so pleased Tara was able to provide the information you needed to find the perfect product. We’ll make sure she sees your feedback,
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
The staff were knowledgeable, patient, and helped us choose the perfect bed that suited both our comfort and budget.
We recently purchased a bed from Bensons for Beds and had an excellent experience from start to finish. The staff were knowledgeable, patient, and helped us choose the perfect bed that suited both our comfort and budget. The delivery was smooth and on time, and the quality of the bed is fantastic — sturdy, comfortable, and exactly as described.
Overall, very happy with the entire purchase process. Highly recommended for anyone looking for great quality beds and reliable customer service!
November 30, 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you had an excellent experience purchasing your new bed. It's great to know our staff were helpful and the delivery was smooth. We appreciate you recommending us!
Brilliant service from start to…
Brilliant service from start to finish.. can’t praise them enough!
November 30, 2025
Reply from Bensons For Beds - Stevenage493
We are happy to hear that you received brilliant service. We appreciate you taking the time to leave us such positive feedback!
Great service from ordering through to…
Great service from ordering through to delivery.
November 21, 2025
Reply from Bensons For Beds - Stevenage493
We’re delighted to hear you had great service from ordering right through to delivery! Making the process smooth and stress-free is what we aim for every time. 💜
Thank you for your positive review Suzanne – Lauryn at Customer Care
Knowledgeable staff
Knowledgeable staff, friendly and helped us make the right choice. Clear details about delivery. All good!
November 25, 2025
Reply from Bensons For Beds - Stevenage493
We’re thrilled to hear that our team was knowledgeable, friendly, and helped you make the right choice. It’s great to know the delivery details were clear and everything went smoothly. Your feedback is truly appreciated!
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Stevenage493
Thank you for your feedback! We’re delighted to hear you had a good experience and that our sales team provided great support. Your comments are truly appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service in Stevenage store…
Excellent service in Stevenage store from Sarah and then excellent service from Craig and Kev delivery team who were fabulous
November 18, 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We’re so pleased you found plenty of choice and that our staff’s knowledge helped make your experience easier! That’s exactly what we aim for every day.
Thank you for your positive review Trish– Lauryn at Customer Care 💜
What a great experience
What a great experience we had when we went into the Stevenage branch to order a new mattress. From the moment we walked in, we were warmly welcomed and shown everything we asked about.
The experience was EXCELLANT!; joyous even. We had a laugh with the salesman and went away satisfied. if the product is anything like the service, i'll be more than happy
November 18, 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you felt welcomed and satisfied with the service at our branch. We appreciate your positive feedback and hope you enjoy your new mattress.
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
We're happy to hear that all went well, and we appreciate your kind words. We are grateful for your positive feedback and thank you,
Megan at Customer Care
Regular updates on delivery
Regular updates on delivery. Delivery drivers were exceptionally helpful.
November 10, 2025
Reply from Bensons For Beds - Stevenage493
We’re delighted to hear you received regular delivery updates and that our drivers provided exceptional assistance. Thank you for an amazing review Sarah. – Lauryn at Customer Care 💜
Your sales person - Sophie
Your sales person, Sophie was amazing, very informative and professional. She answered all our questions and was very helpful. She was also very efficient.
November 1, 2025
Reply from Bensons For Beds - Stevenage493
We appreciate you sharing your experience. We're happy to hear that our sales team member was informative, efficient, and professional, and that she answered all your questions. 💜
Thank you for your positive review James. – Lauryn at Customer Care
The lady that helped us at the…
The lady that helped us at the Stevenage store was excellent. She had the right approach, helpful and chatty but not hard sell that would put you off buying. I felt confident that she wanted me to find the right bed and be happy with my purchase/
November 2, 2025
Reply from Bensons For Beds - Stevenage493
We’re thrilled to hear that our Stevenage team member made your visit enjoyable and stress-free. Helping you find the perfect bed without the hard sell is exactly what we aim for. Your confidence in your purchase means the world to us!
Thank you for your positive review – Lauryn at Customer Care 💜
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