We visited the branch in Stirling to look for a new bed for our daughter’s bedroom. Carol was excellent. She greeted us straight away and asked us questions to find out exactly what we were looking fo... See more
Company replied
Location
Switch locationUnit 1c Springkerse Retail Park, FK7 7TL Stirling, Stirlingshire, GB
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See what reviewers are saying
Simon at Stirling was so knowledgeable and welcoming. Made the experience so enjoyable and found the perfect bed (and mattress)! I would recommend anyone looking to buy a bed or find out which mattres... See more
Company replied
Walked into the shop in stirling just for window shopping and viewing my options for a bed and i got attended to be an exceptional lady -Carole. I ended up buying a bed . She was great with us , took... See more
Company replied
We were left to look at the beds and bedroom furniture at leisure. Paul the sales person was very polite and helpful towards us purchasing our new bed, headboard and mattress. We didn't feel under any... See more
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Company details
About Bensons For Beds - Stirling750
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1c Springkerse Retail Park, FK7 7TL, Stirling, Stirlingshire, United Kingdom
- 1786474926
4.8
Excellent
505 reviews
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Helpful staff
Maria was extremely helpful and knowledgeable - she made the whole process of picking a new mattress easy and fun.
January 2, 2026
Reply from Bensons For Beds - Stirling750
Thank you so much for your lovely review! 😊 We’re thrilled to hear Maria made choosing your new mattress both easy and fun — that’s exactly the experience we want for every customer. We’ll be sure to pass your kind words on to her!
We’d love to serve you again in the future.
Megan at Customer Care
Post-sale communication needs attention
Shop experience was fine, product, staff and price all good, finance was good and delivery team were fine. However, other than one or two key emails, post-purchase communication from Bensons was poor, including on the day of delivery, when the tracking app proved completely useless.
January 5, 2026
Reply from Bensons For Beds - Stirling750
We appreciate your feedback and are happy the in-store experience was positive. We're sorry our post-purchase communication and tracking system fell short of expectations. We'll review this to improve our service. Thank you for the review - Lauryn at Customer Care.
Excellent service from Autumn today at…
Excellent service from Autumn today at Stirling branch. Thanks for helping us choose the perfect bed for us. Can’t wait for delivery very soon!
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Stirling750
We’re so glad Autumn gave you fantastic service at Stirling and helped you find the perfect bed – enjoy your new purchase! 💜 Thank you for your positive review - Lauryn at Customer Care
Its was an interesting and very good information ok experience
Very helpful and put my mind at ease when i asked questions
December 10, 2025
Reply from Bensons For Beds - Stirling750
We’re so glad our team could answer your questions and put your mind at ease – that’s exactly what we aim for! Thank you for your positive review - Lauryn at Customer Care 💜
Marie was fantastic and explained…
Marie was fantastic and explained everything perfectly.
January 5, 2026
Reply from Bensons For Beds - Stirling750
Thank you for sharing your feedback Mr Young! We’re so pleased to hear Marie was fantastic and explained everything perfectly. We’ll make sure she gets the recognition she deserves! 😊
- Megan at Customer Care
The salesman was great and excellent…
The salesman was great and excellent knowledge regarding beds
January 2, 2026
Reply from Bensons For Beds - Stirling750
Thank you for your feedback Lynn! We’re so glad our salesperson could share their expertise and make your experience great. We’ll be sure to pass on your kind words!
Thanks again for your support—it means a lot!
Megan at Customer Care
Clear advice
Clear advice, positive customer service and listening to the customer. Sounds simple but not our experience elsewhere.
January 1, 2026
Reply from Bensons For Beds - Stirling750
Thank you for sharing! We’re delighted our team could provide clear advice and truly listen to your needs – that’s what great service is all about.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care!
Carol
Carol was very helpful and friendly, took the time to get the right product for me
As were the rest of the staff
January 5, 2026
Reply from Bensons For Beds - Stirling750
Thank you for your lovely feedback Mrs Annand! We’re delighted Carol and the team took the time to help you find the perfect product.
Thank you once again for your kind words. We're always here if you need anything further,
Megan at Customer Care!
As always excellent service x
January 3, 2026
Reply from Bensons For Beds - Stirling750
We appreciate your continued support and are so glad you are happy with our excellent service! Thank you for your feedback.
Stewart - Team Bensons
Helpfull spent time with me lovely staff
January 2, 2026
Reply from Bensons For Beds - Stirling750
Thank you for your feedback Kandy! We’re so glad our lovely staff took the time to help and make your experience enjoyable.
Until next time, take care,
Megan at Customer Care!
Excellent service team knowledge and range of products
I was given plenty of time and didn’t feel rushed although on both occasions the store was busy overall at Stirling I spoke to Paul David and over the phone Autumn who were all very helpful polite and made sure we were considering the right products for us and our home I wouldn’t hesitate to return based on service levels and we are excited to receive our new bed and just hope it meets our expectations
I was impressed with the product knowledge and the team were able to answer all of my many questions without hesitation
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We’re so glad Paul, David, and Autumn gave you plenty of time, answered all your questions, and made the process stress-free – that’s fantastic service! Thank you for your positive review – Lauryn at Customer Care 💜
Love the sleep pro machine!
Maria was fantastic and made us feel at ease. She talked us through choosing the correct mattress and helped us make the best choice for both of us. We were very glad when we came back that she was there again so we could buy with her. Really personable and approachable without being pushy which was nice. Will definitely be back when we need a new bed for the spare room!
December 30, 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We're happy to hear that you felt at ease and well-supported during your mattress selection. It's great to know that our team member helped you make the best choice and that you appreciated their approachable manner. Thank you for your positive review – Lauryn at Customer Care 💜
A very personal service
Autumn provided a very personal and helpful service to us. She explained our options carefully. We are very happy with our new bed.
December 3, 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We love hearing this! Autumn will be so pleased her care and knowledge helped you choose the right bed. 💜 Thank you for your positive review – Lauryn at Customer Care
Fantastic customer service
Simon was fantastic at the Stirling store. Very knowledgable, he provided great detail on the different types of mattresses without bias towards any one type/brand. There was no hard sell, which is what we needed and wanted. He gave us time on our own to test, explore and discuss what we wanted, again with no hard sell. He was able to answer all of our questions and we felt really relaxed with Simon, and fully informed when making our decision. Thanks again.
December 19, 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We’re so pleased to hear Simon made your experience relaxed and informative! Knowledgeable guidance without any pressure is exactly what we aim for, and it’s great to know you felt confident in your decision. Thanks for sharing! 💜 Thank you for your positive review – Lauryn at Customer Care
Carol took good care of me and ensured…
Carol took good care of me and ensured I understood all procedures
December 18, 2025
Reply from Bensons For Beds - Stirling750
We're glad you felt well-cared for and that everything was clearly explained. Thank you for your positive feedback; we appreciate it.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan at Customer Care
Great sevice
Great service both in store and delivery. Delivery man was very helpful and polite. Also salesperson.
December 14, 2025
Reply from Bensons For Beds - Stirling750
We're happy to hear that you had a positive experience with both our in-store and delivery service. We appreciate your kind words about our team!
The sales person was so helpful
The sales person was so helpful, let us try the beds we thought were best for us. Had us in the bed generator to let us see our sleeping pattern, and we bought the mattress of our hopeful new dreams.
December 10, 2025
Reply from Bensons For Beds - Stirling750
We appreciate your feedback! We're happy to hear that our sales person was so helpful and that you found the perfect mattress for your needs. Thank you for sharing your experience. Stewart - Team Bensons
Great service
Friendly, polite and helpful staff and delivery men. Best delivery service I have had for a long time for their consideration of our property and our products. Much appreciated
December 9, 2025
Reply from Bensons For Beds - Stirling750
Wow this is amazing! We really appreciate the time taken to leave us this review. Thank you, Stewart- Team Bensons
In the time zone phoned ahead carried…
In the time zone phoned ahead carried to the bedroom all that they were supposed to do 😁
December 9, 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We’re so glad everything went smoothly Christine! From calling ahead to carrying your items right to the bedroom—our team loves making delivery stress-free. Thank you for your positive review – Lauryn at Customer Care 💜"
Best customer service of my life
Wow - I've been looking forward to writing this review. Autumn in the Stirling store has the BEST customer service I have ever experienced in any shop in my 42 years of being a consumer. From the first impression to us leaving and even in follow up phone calls, I can't praise her enough. She opened up a whole new world of beds for myself and my partner and completely trusted her experience and vast knowledge. It's very rare to hear someone say the words out loud "I absolutely love my job." This was obvious throughout our interaction with Autumn. She even stayed behind an hour after her shift ended to ensure that she was involved throughout our shopping experience. There was no hard sell but she found the perfect balance of explaining what else was on offer. We only came in for a nosey and I would never have predicted that we would've ended up ordering a bed, headboard and mattress. She made the process so easy and is an asset to Bensons for Beds. I was thrilled to get my 2 new pillows and duvet cover from stock in store. Her name may be Autumn but she is shining throughout Winter! Please pass these comments onto regional and national management! What a woman! Thank you for everything and for making us feel so welcome and wanted. Every workplace needs an Autumn!
December 8, 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
Wow, what amazing feedback! We’re thrilled to hear that Autumn provided such outstanding service and went above and beyond to make your experience unforgettable. Her passion and dedication truly shine through, and we’ll make sure your kind words reach the wider team. Thank you for sharing this wonderful review! 💜 Thank you for your positive review – Lauryn at Customer Care.
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