Adam, the Manager of the Stockport Peel centre shop, and Teagan were amazing when I visited the store last week. Teagan helped me sort out which mattress I wanted and was incredibly helpful and Adam w... See more
Company replied
Location
Switch locationUnit 3 The Peel Centre, Great Portwood Street, SK1 2HH Stockport, Cheshire, GB
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Ugh, just horrible pushy salespeople in store. You're not doing yourselves any favours. People do not want to be sold to like that. Try reading the room, or asking people some questions that can actua... See more
Company replied
The process, from choosing the right mattress, to purchase and delivery was seamless. The salesman (forgot his name) went to great lengths to ensure we got the right mattress for us and didn't push... See more
Company replied
From visiting the store, with friendly but not pushy advice, the service was faultless. I had notifications of the progress , a 2 hour delivery slot and then updates on the day so I knew exactly when... See more
Company replied
Company details
About Bensons For Beds - Stockport683
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 The Peel Centre, Great Portwood Street, SK1 2HH, Stockport, Cheshire, United Kingdom
- 1614747195
4.7
Excellent
505 reviews
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From walking in shop and greeted by a very pleasant youth to bed being delivered 100%
From walking in shop and greeted y a very pleasant youth to bed being delivered 100%
July 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff who took time to explain…
Friendly staff who took time to explain everything I needed to know
July 27, 2026
Unprompted review
Reply from Bensons For Beds - Stockport683
Hello,
Thank you for your lovely review! We're delighted to hear our team took the time to explain everything clearly and ensure you had all the information you needed.
We’re so glad you had a great experience. Hope to see you again soon,
Bensons for Beds!😊
Great service- plenty of texts before…
Great service- plenty of texts before hand telling us delivery time which was a 2 hour slot.
July 27, 2026
Reply from Bensons For Beds - Stockport683
Thank you for your great feedback! We're delighted to hear you were pleased with the service and found our delivery updates helpful. Keeping our customers informed with convenient delivery time slots is important to us, and we're glad it made your experience even better. Enjoy your new order! 😊
Reply from Bensons For Beds - Stockport683
We are so pleased to hear that you experienced excellent service throughout the process. Thank you for sharing your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Wonderful service
Purchased a new divan, mattress and pillows. Sam provided a wonderful service, professional and friendly. With an excellent knowledge of the products and answered all of our questions.
July 5, 2026
Unprompted review
Reply from Bensons For Beds - Stockport683
We're so pleased to hear about your positive experience with our team member! It's wonderful that they provided professional and friendly service, demonstrating excellent product knowledge and answering all your questions. Thank you for your positive feedback.
Team Bensons
Service in store
Sam was very helpful, patient and explained all my options in great detail. Very satisfied with service and purchases. Would recommend this store 100 percent
July 14, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased to hear that our team member was very helpful, patient, and explained all your options in great detail. It's wonderful that you're very satisfied with the service and your purchases. Thank you for your recommendation!
Team Bensons
New Mattress shopping
From first stepping into the store to the delivery of my mattress, all the staff and delivery people have been so helpful, friendly and knowledgeable. The delivery staff were professional and respectful.
Great would recommend Bensons 100%
July 13, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased to hear that your experience, from stepping into the store to the delivery of your mattress, was so positive. It's wonderful that our staff and delivery team were helpful, friendly, knowledgeable, professional, and respectful. Thank you for your 100% recommendation!
Adam and Teagan-great customer service
Adam, the Manager of the Stockport Peel centre shop, and Teagan were amazing when I visited the store last week. Teagan helped me sort out which mattress I wanted and was incredibly helpful and Adam went above and beyond to sort out a customer service issue I had with my last mattress. They were both honest and upfront and I haven't received customer service like that for a long time. Thank you Adam and Teagan, you restored my faith in these big companies! I waited until today to write this in case something went wrong as it all seemed a bit too good to be true, but nope, new mattress arrived yesterday with great communication and service and the old one removed. Exactly as promised by Adam. Thanks guys
July 8, 2026
Unprompted review
Reply from Bensons For Beds - Stockport683
We are so pleased to hear about your excellent experience! It's wonderful that our team members were so helpful and honest in assisting you with your mattress choice and resolving a previous customer service issue. We're delighted that your new mattress arrived exactly as promised with great communication.
From the moment I walked into the store…
From the moment I walked into the store we were greeted by Mo who took time to listen to our needs and catered to them. We were very indecisive between 2 wardrobes in which he gave very detailed analogies and showed us what it would be like on the ipad for us to properly visualise all the added compartments like extra shelves etc. We felt totally reassured considering this was our first time making a purchase at bensons when sat down with Mo and clearly guided us through what the next steps would be. After leaving the shop, communication services were excellent as well, there were no hassle and the messages were direct and clear. On the day of the arrival both builders worked exceptional and completed a brilliant job setting up the wardrobe in such a short of amount of time which we were blown away by! They cleaned up after the mess and made sure we were happy with the final result and we definitely were. Can’t recommend this service enough it was great.
June 25, 2026
Reply from Bensons For Beds - Stockport683
We are absolutely thrilled to hear about your exceptional experience with us, from the moment you entered the store to the final setup of your wardrobe. It's wonderful to know that our team provided such attentive and reassuring service, and that you were so pleased with the communication and the brilliant work of our builders. Thank you for your high recommendation!
Well informed staff and great delivery…
Well informed staff and great delivery schedule. Sam at the showroom was fantastic
July 5, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased you found our staff well-informed and our delivery schedule great. Thank you for your kind feedback!
Whole process was customer focused and…
Whole process was customer focused and very professional and friendly.
July 3, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased you found the entire process customer-focused, professional, and friendly. Thank you for your kind feedback!
We went into our local Bensons for beds…
We went into our local Bensons for beds not really knowing what was available, the member of staff that served us was very knowledgeable and polite, he explained in detail the different types of beds and mattresses which was very helpful and we made our decision based on this.
June 29, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased to hear that our team provided such knowledgeable and polite service, explaining the different types of beds and mattresses in detail. Thank you for your kind feedback!
The delivery man damaged our front…
The delivery man damaged our front door. Pathetic service.
June 26, 2026
Unprompted review
Reply from Bensons For Beds - Stockport683
We’re very sorry to hear about the damage to your front door and the poor experience you’ve had — this is certainly not the standard we aim to deliver.
Please could you reply to our request with your order details so we can investigate this matter urgently and work towards a resolution for you.
Thank you for your review Roseline.
Reply from Bensons For Beds - Stockport683
We're so pleased our team provided excellent service! We appreciate your kind words.
Team Bensons
Reply from Bensons For Beds - Stockport683
We are so pleased to hear that our team provided good service. Thank you for your positive feedback!
Team Bensons
Faultless and would recommend to anyone
From visiting the store, with friendly but not pushy advice, the service was faultless. I had notifications of the progress , a 2 hour delivery slot and then updates on the day so I knew exactly when it would arrive. The two men who brought it - I am really sorry I lost the card with your names - were polite, offered to remove shoes and took care of surroundings when taking the mattress upstairs. I would recommend to anyone without hesitation.
June 7, 2026
Reply from Bensons For Beds - Stockport683
We are so pleased to hear about your excellent experience, from the helpful store visit to the seamless delivery. It's wonderful to know our delivery team was polite and careful. We truly appreciate your recommendation!
Team Bensons
Great product
Great product, good value, efficient and friendly service. Very pleased. Thank you very much.
June 13, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased you found our product great, the value good, and our service efficient and friendly! Thank you for your kind feedback.
Team Bensons
Mrs. Khan
Mr. Sam was extremely helpful and professional in his duty. He helped us choose and made us comfortable enough to decide the best mattress. Thank you Sam for your help and support. Recommended!
June 5, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased our team provided such helpful and professional support, making your mattress selection comfortable. We truly appreciate your recommendation!
Team Bensons
Great customer service!
My partner and I went to Bensons for Beds in Stockport looking for a new mattress for our first home and were served by a lovely and very helpful young man. He patiently explained and showed us the different types of mattresses to make sure we were 100% happy that the one we bought was right for us (whilst also being considerate of our budget). We were so happy and confident in the service provided that we also ended up buying a wardrobe and ottoman bed as well. The whole process was smooth and stress-free, and our Bensons delivery was in good time. We would definitely recommend this store! 😊
June 7, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased to hear you had such a positive and stress-free experience finding furniture for your new home! It's wonderful our team provided helpful service and that you're happy with your purchases. Thank you for recommending us!
Team Bensons
Very friendly staff and really helpful…
Very friendly staff and really helpful with good knowledge of products. Helped us to decide on the right bed and mattress for us.
June 6, 2026
Reply from Bensons For Beds - Stockport683
We're so pleased our staff were friendly and helpful, guiding you to the right bed and mattress. Thank you for your kind feedback!
Team Bensons
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