Bensons For Beds - Stockport683 Reviews 

523
TrustScore 4.5 out of 5

4.7

Unit 3 The Peel Centre, Great Portwood Street, SK1 2HH Stockport, Cheshire, GB


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Rated 5 out of 5 stars

I was thrilled with the service Teighan extended to my partner and I when we visited and we ended up buying two gorgeous mattresses at a good discounted price. She was extremely knowledgeable and th... See more

Company replied

Rated 5 out of 5 stars

Sam explained all the different mattresses very clearly and Barry and Kelvin delivered our choice on time, quickly and cherfully. It was easy to choose the right mattress and they took the old one awa... See more

Rated 5 out of 5 stars

Very easy and polite service from Sam in the Stockport branch. Good advice and easy process. On delivery day everything they said would happen did on time in a courteous professional manner. Team carr... See more

Company replied

Rated 5 out of 5 stars

Seamless from start to finish, Mo was extremely helpful and patient with us as it took us a while to decide what we actually wanted. He was full of knowledge and very friendly Thanks Mo!!


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Stockport683

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 The Peel Centre, Great Portwood Street, SK1 2HH, Stockport, Cheshire, United Kingdom

  • 1614747195

4.7

Excellent

TrustScore 4.5 out of 5

523 reviews

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4.7

All reviews

(523)

25,681 reviews in the last 12 months

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Rated 5 out of 5 stars

Excelent service and advice provided by…

Excelent service and advice provided by Andrej. He was knowledgeable and kind.

January 16, 2026
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Reply from Bensons For Beds - Stockport683

We're so happy to hear that you received excellent service and kind, knowledgeable advice. We appreciate your positive feedback!

Rated 1 out of 5 stars

Initially a great experience in the…

Initially a great experience in the Stockport store, found what I wanted and got a great deal. I agreed that I would visit the store again the following week.
I then had umpteen calls from your store employee and numerous emails which I found intrusive and irritating. We had agreed that I would pop into the store to finalise and then purchase a bed and a mattress.
I won’t be buying anything from you now.
So annoyed

January 18, 2026
Unprompted review
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Reply from Bensons For Beds - Stockport683

Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent experience. I completely understand how frustrating unwanted calls and emails can be, especially after you’d already agreed to pop back into the store at your convenience.

Just to reassure you — our promotions do change weekly, and we always encourage customers to check in-store so you don’t miss out on the best deals available. That said, you should never feel pressured or overwhelmed by contact from us.

I’ve shared your comments with the team so we can ensure this doesn’t happen again. We truly value your interest, and I’m sorry this situation has put you off. If you ever reconsider, we’d be more than happy to welcome you back and provide the stress‑free experience you should expect from us.

Thank you again for bringing this to our attention,
Megan at Customer Care

Rated 5 out of 5 stars

Quick and easy buying experience

Popped in to the Stockport, Peel Centre branch for a well overdue mattress. We were immediately met by Eric who welcomed us and gave us a few pointers and pillows and then left us to it with no pressure. He checked how we were doing a little bit later and was really friendly and helpful. Once we’d decided on the mattress we wanted we sat down with him to got through everything and make payment. He gently upsold us the pillows we’d been using and a mattress protector without any hard sell pressure. Everything was clearly explained including the delivery. My wife and I were really happy with the service we got and hope our positive feedback filters through to Eric. We would definitely recommend the peel centre shop based on our experience. I hope the mattress is as good.

January 11, 2026
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Reply from Bensons For Beds - Stockport683

We're happy to hear that you had such a positive experience in our store. We appreciate your comments regarding the service you received and are so glad that our colleague was able to assist you in finding the perfect mattress. Thank you for your feedback.

Rated 4 out of 5 stars

Friendly but need arrange BSL…

Friendly but need arrange BSL Interpreter for deaf people for communication make sure staff understand what they want for new beds.

January 12, 2026
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Reply from Bensons For Beds - Stockport683

We appreciate your feedback and are glad you found our team friendly. We'll work to ensure better communication support, including BSL interpreters, to serve everyone effectively.

Rated 5 out of 5 stars

Great choice, helpful and not pushy sales person

The selection of beds in the store was greater than any of the other stores we tried and that was important to us as trying the bed really made us more confident in selecting the right mattress. Trying the beds was encouraged and a pillow was provided to give us a full experience of what it felt like to lie on the mattresses. There was no pushiness and we weren’t rushed but were guided to the right matresses for our requirements.

January 10, 2026
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Reply from Bensons For Beds - Stockport683

We're happy to hear that our wide selection of beds helped you find the right mattress. It's great that you felt encouraged to try them and were guided without feeling rushed. Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Staff was polite and helpful and did…

Staff was polite and helpful and did not hassle you let you choose and look round to see what bed I required, also dealt with all my requirements and explained everything in simple terms, overall a pleasant experience to actually shop for a change in a store without being hassled definitely the best store out of the ones I visited

January 6, 2026
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Reply from Bensons For Beds - Stockport683

Thank you for sharing such wonderful feedback Anthony! We’re thrilled you had a pleasant, hassle-free experience and found our team helpful and clear in explaining everything. It’s great to know we stood out as the best store—your kind words mean a lot!
Take care and see you again soon,
Megan at Customer Care😊

Rated 5 out of 5 stars

Great service and deals in the Stockport branch

My boyfriend and I went into the Stockport branch of Bensons on Sunday 4th January. We needed two new mattresses, and a couple of pillows. I'd previously had a mattress from Bensons 10 years which was due a replacement, but the same mattress was no longer available.

Adam the friendly store advisor gave us straight forward direction to the next closest mattress that was like the one I'd had, and when it came to purchase he really made sure we had the best deal available. Both he and Gareth had great customer service chat and as well as a good deal on two mattresses, we even got some good pub recommendations out of the trip!

Thanks so much - the personal friendly touch really does make all the difference and we left the store feeling super pleased about the whole experience.

January 4, 2026
Unprompted review
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Reply from Bensons For Beds - Stockport683

Thank you for sharing such a fantastic review! We’re thrilled Adam and Gareth made your visit so enjoyable and helpful. It’s great to hear you found the perfect mattresses and even got some local pub tips along the way! We’ll make sure they know how much you appreciated their friendly and personal touch.
See you next time! Megan at Customer Care 😊

Rated 5 out of 5 stars

Good service and very professional by…

Good service and very professional by julie

January 2, 2026
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Reply from Bensons For Beds - Stockport683

We’re so glad Julie provided great service and professionalism – that’s what we aim for every time!
Thanks again for your support—it means a lot!
Megan at Customer Care

Rated 5 out of 5 stars

Had best experience

Had best experience. Customer service is top notch 👌 and the bed is very comfortable and very good quality.

December 3, 2025
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Reply from Bensons For Beds - Stockport683

We’re thrilled you had the best experience and are loving your comfy, high-quality bed – that’s what we aim for! Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Stockport Store

Stockport Store, great experience. No pressure selling. No constant attention, when asked we said we would shout them over and that was respected. When we did ask for help the staff were knowledgeable and courteous. All in all a great service.

December 28, 2025
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Reply from Bensons For Beds - Stockport683

We’re thrilled you had such a relaxed and positive experience at our Stockport store! Knowledgeable and courteous service is exactly what we aim for. Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Excellent service

The whole process was excellent from in the shop through to delivery and installation.

December 22, 2025
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Reply from Bensons For Beds - Stockport683

We appreciate you sharing your positive experience! We're so glad the entire process, from the shop to delivery and installation, was excellent for you. Thank you for your review - Lauryn at Customer Care

Rated 5 out of 5 stars

Totally satisfied with whole process

Useful and accurate advice on the product (a chair sofabed) and delivery times, all sales people we encountered over 2 visits had a pleasant courteous helpful manner. Delivery process went as described and without a hitch; regular updates by email

December 18, 2025
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Reply from Bensons For Beds - Stockport683

We’re delighted to hear you received useful, accurate advice on your chair sofa bed and delivery times, and that every team member you met was courteous and helpful. It’s great to know the delivery process went smoothly with regular updates. Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Karen helped us a lot she was very…amazing experience

Karen helped us a lot she was very knowledgeable and put us at our ease about everything, I would definitely recommend Bensons stockport to everyone I know

December 11, 2025
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Reply from Bensons For Beds - Stockport683

We're happy to hear that our Stockport team was so helpful and informative! We appreciate your recommendation and are glad you felt at ease with your purchase.

Rated 5 out of 5 stars

Very good service

Very good service, Stockport Bensons

December 15, 2025
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Reply from Bensons For Beds - Stockport683

We're glad you enjoyed your experience with our service. Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Julie was extremely helpful

Julie was extremely helpful. She was knowledgable but gave us space to brows and consider our options

December 3, 2025
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Reply from Bensons For Beds - Stockport683

We're happy to hear that our team member was helpful and provided you with the space you needed. We appreciate you taking the time to share your positive experience. Michael @ Team Bensons

Rated 5 out of 5 stars

Great experience, easy n quick solutions

Great staff. Not in your face at a all.. Julie great personal friendly help
Manager Adam.. Same very professional and nothing too much to ask... Great advice Great service
Massive choice and range from basic to extended luxury

December 1, 2025
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Reply from Bensons For Beds - Stockport683

We're happy to hear that you enjoyed your experience with our team. We appreciate your positive feedback regarding the assistance you received and the wide selection we offer. Thank you!

– Thank you, Jess- Team Bensons

Rated 5 out of 5 stars

Sales Andrej has done exceptionally…

Sales Andrej has done exceptionally well on giving recommendations to me in order to assist me to find the most comfortable mattress. It’s the main reason I was buying the mattress here. Andrej is super nice and patient the whole time, nothing else can be asked for more besides his outstanding knowledge of mattress.

November 24, 2025
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Reply from Bensons For Beds - Stockport683

We're happy to hear that the recommendations you received helped you find a comfortable mattress. We appreciate you mentioning the team member's knowledge and patience. Thank you for your positive feedback!

Rated 5 out of 5 stars

Helpful and knowledgeable

Very pleasant welcome and made to feel like a valued customer

November 28, 2025
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Reply from Bensons For Beds - Stockport683

We appreciate you sharing your experience with us. We're happy you felt valued and welcome as our customer. Thanks for your feedback!

Rated 5 out of 5 stars

Gareth at the Stockport branch was…

Gareth at the Stockport branch was really helpful with us choosing the right bed. 10/10 would purchase from here again.

November 30, 2025
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Reply from Bensons For Beds - Stockport683

We're happy to hear that you had a positive experience and that our team was helpful in guiding you to the perfect bed. Thank you for your high rating; we appreciate it!

Rated 5 out of 5 stars

Andrej at Stockport was amazing!

Andrej at Stockport was amazing!

November 22, 2025
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Reply from Bensons For Beds - Stockport683

We're glad you had an amazing experience at Stockport. Thank you for your positive feedback; we appreciate it.

Team Bensons

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