Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... See more
Company replied
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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See what reviewers are saying
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... See more
The staff were really helpful, knowledgeable and patient. I was able to pick the best bed and mattress for my needs and within a reasonable budget. Really pleased with the whole experience and wouldn'... See more
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
528 reviews
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Mark at the Stockton branch was very…
Mark at the Stockton branch was very helpful not pushy and helped me find what I needed right away I didn't even have to go in the shop my purchase was done over the phone very professional
April 4, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that you had a professional and helpful experience at the Stockton branch. We appreciate you letting us know that you were able to find what you needed quickly and easily. Thank you for your positive feedback, Megan at Customer Care
Very friendly staff with loads of…
Very friendly staff with loads of positive knowledge about beds, great service
March 18, 2025
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your experience! We're glad our team's knowledge and friendly service helped you find the perfect bed. Take care, Megan at Customer Care
Great customer service
Great customer service as usual from very helpful and knowledgeable staff, a pleasure to shop in Bensons for Beds Stocton store
March 8, 2025
Reply from Bensons For Beds - Stockton27
We appreciate you taking the time to share your positive experience! We're happy to hear that our knowledgeable staff provided great customer service. Thank you, Megan at Customer Care
Chris was very helpful in store
March 14, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy to hear that the assistance in our store was helpful. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Impressed with customer service
It was a pleasant experience to look at beds in Bensons at Stockton, without being constantly hassled by sales staff. Mark was very knowledgeable and gave us good advice and information when we asked for it.
February 25, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that you had a pleasant experience at our Stockton location. We appreciate your positive feedback regarding the helpful advice and information you received when you asked for it. Take care, Megan at Customer Care
Excellent Service
Service in store was excellent no fuss and follow up emails re delivery and delivery was excellent Delivery guys Chris and Simon brilliant with some good advice regarding self assembly of bed. Highly recommend Benson for Beds
February 4, 2025
Reply from Bensons For Beds - Stockton27
We appreciate your positive feedback! We're happy to hear that you experienced excellent service in-store and with delivery. It's great to know our delivery team provided helpful advice. Thank you, Megan at Customer Care
Lots of choice an helpful advice
Lots of choice, patience advisors with helpful informative advice.
February 9, 2025
Reply from Bensons For Beds - Stockton27
We're glad you found a great selection and helpful advisors. Thank you for your positive feedback; we appreciate your time! Take care, Megan at Customer Care
Reply from Bensons For Beds - Stockton27
We're glad you found our in-store assistance helpful! We appreciate your patience and hope you enjoy your new mattress. Take care, Megan at Customer Care
Comfortable nights sleep
I found my experience at Benson's very calming and relaxing. Mark, the assistant,was very helpful. I was allowed to take my time choosing the right mattress for me.
I was given good sound advice, without feeling pressured.
I definitely would recommend Benson's.
Sue.
February 12, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that you found your visit calming and relaxing. It's great to know that our advice was helpful and that you felt comfortable taking your time. Thank you for recommending us, Megan at Customer Care
Staff are very helpful and friendly
Staff are very helpful and friendly
Bought previous beds from here and never had a problem would highly recommend
February 12, 2025
Reply from Bensons For Beds - Stockton27
We appreciate your continued trust and recommendation! We're so glad to hear that our helpful and friendly staff have consistently provided positive experiences for you.
Take care, Megan at Customer Care
Jamie was amazing with my daughter who…
Jamie was amazing with my daughter who has autism so mattress shopping is very hard and uncomfortable for her. Jamie was understanding and patient and listened to what we needed to help her get the mattress she liked. Thank you
January 23, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy to hear that your daughter had a positive experience. We appreciate you mentioning how our team member's patience and understanding helped make the process easier for you both. Thank you for your feedback, Megan at Customer Care
Very helpful polite staff
January 27, 2025
Reply from Bensons For Beds - Stockton27
We appreciate your kind words about our staff's helpfulness and politeness; we are so glad to hear it! Take care,
Megan at Customer Care
Reply from Bensons For Beds - Stockton27
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Take care, Megan at Customer Care
I was shown various options and prices…
I was shown various options and prices that helped me make my decision.
January 22, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that the options and prices presented assisted you in making your decision. Thank you for your positive feedback, Megan at Customer Care
Fantastic service
We had a fantastic experience choosing our bed for our new home. Marie was extremely knowledgable, friendly, and helpful! She made the whole experience easy.
January 4, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that you had a fantastic experience choosing your new bed! We truly appreciate your kind words and are so glad that our team member was helpful and knowledgeable. Take care,
Megan at Customer Care
Great experience really friends staff…
Great experience really friends staff in the shop gave good information but weren't over bearing when browsing before asking for more information
January 15, 2025
Reply from Bensons For Beds - Stockton27
We're glad you enjoyed your experience! It's great to hear our staff provided helpful information without being too pushy. Thanks for your feedback, Megan at Customer Care
Great service and price.
January 15, 2025
Reply from Bensons For Beds - Stockton27
We appreciate your positive feedback! We're so glad you were happy with our service and price. Thank you for taking the time to share, Megan at Customer Care
Great service no pushy sales person fab…
Great service no pushy sales person fab prices wud definitely recommend
January 14, 2025
Reply from Bensons For Beds - Stockton27
We're happy you had a great experience with our helpful team and prices. Thanks for the recommendation; it means a lot to us!
Take care, Megan at Customer Care
Absolutely great Mark was my assistant…
Absolutely great Mark was my assistant and showed me what I was looking for and in my price range brilliant service
December 31, 2024
Reply from Bensons For Beds - Stockton27
We're happy to hear that you had such a positive experience! It's great to know that the assistance you received was helpful and within your budget. We appreciate your feedback, Megan at Customer Care
Spoke to Marie who was more than…
Spoke to Marie who was more than helpful made very cofatable
January 3, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that you felt comfortable and received such helpful assistance. Thank you for sharing your positive experience with us, Megan at Customer Care
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