Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... See more
Company replied
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were really helpful, knowledgeable and patient. I was able to pick the best bed and mattress for my needs and within a reasonable budget. Really pleased with the whole experience and wouldn'... See more
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
Service with excellent delivery couldn’t fold them were very good very helpful. Definitely a 10 out of 10 thank you so much.
Company replied
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were very helpful and…
Staff were very helpful and informative. They were not pushy and allowed me time to decide on my purchase
May 22, 2025
Reply from Bensons For Beds - Stockton27
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was helpful and informative, and that you had time to decide. Take care, Megan at Customer care
The lady who served me was very informative and pleasant.
The lady who served me, was very informative about the difference between each mattress, and she was very pleasant.
May 23, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that the staff member provided you with helpful information about our mattresses, and we appreciate your positive feedback regarding their pleasant service. Thank you, Megan at Customer Care
The salesperson came straight over and…
The salesperson came straight over and was asking how she could help me, I showed her the bed frame and mattress that I required. I was informed that they didn’t have a bed frame to show but I could try the mattress. I was taken upstairs and I was being told all about the mattress and how it arrived rolled up. After testing the mattress we went back downstairs and I purchased the bed frame and mattress.
May 18, 2025
Reply from Bensons For Beds - Stockton27
We're glad you enjoyed your experience. We appreciate that the salesperson was helpful and provided you with the information needed to make your purchase. Thank you for your feedback, Megan at Customer Care
Benson for beds Portrack lane
We recently purchased an Ottoman bed from Bensons on Portrack lane Teesside, the whole process was completely trouble free, from the initial visit to the store we where not rushed, shown several options and allowed to take our time in making our choice, I believe the person who helped us was Mark Hood.
The delivery guys were also fantastic Paul Kendal and his mate were punctual, efficient and extremely courteous. They arrived 7:30am and finished assembling and cleared away all the packing by 8:00am. We had new carpets fitted and they removed their work shoes without the need for me to ask them.
All in all the people we dealt with are a credit to this company.
May 12, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for sharing your amazing experience at Bensons on Portrack Lane! We are delighted to hear that you had such a seamless and enjoyable shopping experience thanks to our team members Mark and Paul. Your satisfaction is truly our top priority. We look forward to serving you again soon! #CustomerSatisfaction #ExcellentService #BensonsExperience
No pressure
No pressure, very knowledgeable, very accommodating and just generally a pleasure to deal with the staff
May 1, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We strive to make our customers feel comfortable and well-informed throughout their experience with us. Your satisfaction is our top priority! Thank you for choosing our business. :) #customerhappiness #topnotchservice
Very helpful
Mark (Stockton branch) was very helpful. Gave us the advice we needed on the products and talked us through the information. Even when I had a problem sorting the finance out, I phoned him & he sorted it out.
May 6, 2025
Reply from Bensons For Beds - Stockton27
Thank you for sharing your positive experience with Mark at our Stockton branch! We are thrilled to hear he provided excellent service and went above and beyond to assist you with your needs. Our team is committed to providing exceptional customer service and we are happy to have Mark on our team.
We were shopping for a new mattress
We were shopping for a new mattress, but were finding it a daunting experience with so much choice and pricing range. Having experienced disappointing service elsewhere, we opted to try ‘Bensons for Beds’ at their Stockton store, and are so happy we did! There we met Mark, who as floor assistant provided a first-rate service sharing his knowledge and expertise in a witty, friendly and ever so helpful manner. There is a vast range of choice on offer at Bensons, but Mark helped us make an informed choice advising us to best test the beds early in the day, if possible, to help make an impartial decision when we were rested and not tired. We came back the next day, and once more Mark gave us his time and expertise, allowing us time to test the beds, stepping back when necessary, and being on hand to offer practical advice when needed. We eventually chose our mattress the ‘i gel nano tech’, made our purchase, and opted for some pillows to go as well. Overall, our experience at Bensons has been extremely positive made better by great staff, a smooth sales process and a super selection of mattress ranges to choose from. Mark you’re a star - thank you!
April 25, 2025
Reply from Bensons For Beds - Stockton27
Thank you so much for sharing your positive experience with us! Our team at Bensons for Beds strives to provide top-notch service and make your mattress shopping experience as smooth and enjoyable as possible. We are thrilled to hear that Mark was able to assist you in finding the perfect mattress and pillows, and we appreciate your kind words. Thank you for choosing Bensons for Beds!
Sleep well,
Team Bensons💜
One word good
May 3, 2025
Reply from Bensons For Beds - Stockton27
Thank you for taking the time to leave us a review! We are thrilled that you had a great experience with us. Your support means the world to us!
Sleep well,
Team Bensons💜
Excellant service from Paul
Paul who helped me was friendly, helpful and professional.
The store was well laid out and the product range was extensive. I liked the way you could mix and match the headboards and bases.
The other 2 staff were also very good. I came away with a great product, good deal and very happy
April 24, 2025
Reply from Bensons For Beds - Stockton27
Thank you so much for sharing your experience with us! We are thrilled to hear that our team, especially Paul, provided you with excellent and professional service. Our goal is to make our customers happy and we are glad that you found the product range and store layout to your liking. We hope to see you again soon!
Sleep well,
Team Bensons💜
Mike
Mark, the manger was excellent very helpful and knowledgeable. We would definitely recommend.
April 21, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words, we are happy to hear that Mark provided excellent service! We appreciate your recommendation and look forward to seeing you again in the future.
Sleep well, Team Bensons💜
Lots of helpful advice
Lots of helpful advice, showroom perfect size and range of beds available.
April 24, 2025
Reply from Bensons For Beds - Stockton27
Thank you for the wonderful feedback! We strive to provide a variety of options to meet our customers' needs and are thrilled to hear you found our showroom and advice helpful. We appreciate your support!
Sleep well, Team Bensons💜
Helpful friendly member of staff
Helpful friendly member of staff, have shopped with u for years.
April 18, 2025
Reply from Bensons For Beds - Stockton27
Thank you for being a loyal customer for years! Our friendly staff is always ready to help and make your shopping experience pleasant. We look forward to seeing you again in the future!
Sleep well, Team Bensons💜
Great customer service and product…
Great customer service and product information. Everything explained clearly
April 19, 2025
Reply from Bensons For Beds - Stockton27
Thank you for the amazing review! Our team strives to provide top-notch customer service and clear product information. We're thrilled to hear that we hit the mark for you. We appreciate your support and hope to see you again soon!
Reply from Bensons For Beds - Stockton27
Thank you so much for your amazing review! We always strive to provide excellent service to our customers and it's always so rewarding to hear we've succeeded. We truly appreciate your support and hope to see you again soon!
Quality salesman who knew his products…
Quality salesman who knew his products well
Quality product
Quality installation team
Thank you all.
February 19, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for your kind words and for choosing us as your trusted provider. We are grateful to have such knowledgeable and skilled team members who ensure top-notch products and installation services. Your satisfaction means everything to us!
Brand New Ottoman Bed
Wonderful experience buying an ottoman bed, mattress and headboard from Marie at Stockton Benson for beds, would thoroughly recommend
March 16, 2025
Reply from Bensons For Beds - Stockton27
We are thrilled to hear about your wonderful experience with our team at Stockton Benson for beds! Thank you for recommending us, Marie and I truly appreciate it. Enjoy your new ottoman bed, mattress, and headboard!
Lads were fab arived earlier than was…
Lads were fab arived earlier than was predicted very polite and delivered to the room that was requested
April 6, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We are ecstatic to hear that our team exceeded your expectations with their punctuality, professionalism, and attention to detail. It was a pleasure serving you and we hope to see you again soon! #customerlove #exceptionalservice
Excellent service
The young man was pleasant, knowledgeable and patient. He encouraged me to try several.beds.
April 5, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for your glowing review! We are so glad to hear that you had a great experience with our team member. Thanks for choosing us! Team Bensons
Mark at the Stockton branch was very…
Mark at the Stockton branch was very helpful not pushy and helped me find what I needed right away I didn't even have to go in the shop my purchase was done over the phone very professional
April 4, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that you had a professional and helpful experience at the Stockton branch. We appreciate you letting us know that you were able to find what you needed quickly and easily. Thank you for your positive feedback, Megan at Customer Care
Very friendly staff with loads of…
Very friendly staff with loads of positive knowledge about beds, great service
March 18, 2025
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your experience! We're glad our team's knowledge and friendly service helped you find the perfect bed. Take care, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.