Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and la... See more
Company replied
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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See what reviewers are saying
Our experience was fantastic. We were given a very personalised service, including the sleep machine. We were given the time to speak privately to one another, and ultimately very happy with our exper... See more
I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly... See more
Company replied
Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery tea... See more
Company replied
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
558 reviews
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Efficient
Very helpful lady gave us lots of guidance on choosing the right bed.
The misleading price tag was not what the actual price was. We actually paid more than the advertised price.
Delivered bang on time & the lads put over shoes on to protect the new carpet.
September 21, 2025
Reply from Bensons For Beds - Stockton27
We're glad the guidance was helpful and the delivery team was respectful. We regret the pricing issue and will look into it. Thanks for your feedback.
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Stockton27
We appreciate your positive feedback and are happy to hear that our staff was helpful and provided great service during your visit with us.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Stockton27
We are so happy to hear you experienced great customer service from the beginning to the end. We appreciate your feedback.
Thank you,
Lauryn at Customer Care.
Great shop polite
Great shop polite, helpful and understanding in what I was after
August 9, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy to hear that you found our team helpful and understanding. Thank you for your positive feedback; we appreciate it!
Take care, Megan at Customer Care
Excellent service and very knowledgable…
Excellent service and very knowledgable staff
August 25, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We appreciate your kind words! Our team is glad you had a great experience with our knowledgeable staff and excellent service.
Thank you,
Megan at Customer Care
Manager and all staff were extremeely…
Manager and all staff were extremeely helpful. Everyone was very knowledgeable about all beds stocked in the shop. We werent rushed and were able to take our time trying the beds until we had made our choice.
Would recommend this shop to everyone.
August 28, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that our staff was helpful and knowledgeable, and that you were able to take your time finding the perfect bed. Thank you for recommending us, Megan at Customer Care
Lillana bed l
Lillana bed lovely just what I wanted. However the little feet on the frame have come off already from moving the bed. Delivery was also not easy as the delivery men 9did not attempt to take the headboard box upstairs for me so left in hall way
May 26, 2025
Reply from Bensons For Beds - Stockton27
We're glad you find the Lillana bed lovely. We're sorry to hear about the feet detaching and the delivery experience. We'll review the delivery issue to improve our service. Thank you for your feedback, Megan at Customer Care
No pressure purchase
Good selection of beds, no pressure but plenty of information and patience from sales staff
August 25, 2025
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your experience. We're happy to hear you found a good selection of beds and that our sales staff was helpful and patient! Take care, Megan at Customer Care
This is our 3rd purchase from this…
This is our 3rd purchase from this store. We were allowed to look round without being hassled. Mark and Stu were lovely and answered all our questions professionally. Overall it was a good experience and would recommend this store.
August 20, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy to hear that you enjoyed your experience in our store and appreciate that you felt comfortable browsing. We are grateful that you chose us again and thank you for recommending us! Sleep well, Megan at Customer Care
Overall a good experience
The process of buying the beds was well managed with knowledgeable sales staff.
There was a bit of a delay due to the headboards not being ready but the staff in the showroom found a work around and the beds were delivered timely
The communication was great throughout and we were kept updated at all times.
The loss of one star was for delivery. One room was small so the mattress was left in the landing. This meant it needed moving into the room once the base was assembled.
The headboards arrived about two weeks after the beds and were straight forward to fit.
August 20, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We appreciate your feedback and are happy to hear that you found our sales staff knowledgeable and that communication was great. We regret the delay with the headboards and the delivery inconvenience. We'll review this to improve our service. Thank you for your review, Megan at Customer Care
Purchased bed from paul and he made it…
Purchased bed from paul and he made it a pleasure to do so thx paul 😀
Good knowledge explained everything for us 👌
July 26, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words about Paul's service! We are thrilled to hear that he made your bed purchasing experience a pleasure and provided excellent knowledge and explanations. We will be sure to share your feedback with him! Megan at Customer Care✨
Helpful salesman without being pushy.
July 24, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind review! We strive to provide a stress-free shopping experience without any pressure. We're glad our salesman was able to assist you in making your purchase decision. Come back anytime, Megan at Customer Care
Very good selection of beds and…
Very good selection of beds and mattresses, Mark the salesman was very helpful and knowledgeable.
We were able to test various styles and options and the mattress we chose had a good discount.
Completely the order was simple, the online form for the interest free credit was straightforward, everything was explained clearly and the delivery process suited our time frame.
July 14, 2025
Reply from Bensons For Beds - Stockton27
We are thrilled to hear about your positive experience with our bed and mattress selection and Mark's exceptional service. It's our goal to make the buying process easy and stress-free, from testing to delivery. Thank you for choosing us! Megan at Customer Care
Meet, greet, explain.
We were more or less met at the door by Mark, who went over the combinations available and the pricing structure. He showed us a few different styles and invited us upstairs to see more and left us alone to decide.
July 7, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We are thrilled to hear that Mark provided you with excellent service and helped you find the perfect combination for your needs. We hope to see you again soon! Megan at Customer Care 😊
I received my order on time and am…
I received my order on time and am inlove with my bed..Barry and Reece the delivery men where excellent.
July 4, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for sharing your positive experience with us! We're thrilled to hear that your order arrived on time and that you love your new bed. We will definitely pass along your kind words to Barry and Reece. Thank you for choosing our business, Megan at Customer Care
Mark made it so easy !
we ordered a new bed today at portrack lane Stockton,& Mark who dealt with us made it so easy and was superb at his job. very helful gentleman indeed.
July 5, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We are thrilled to hear about your positive experience with our team at Portrack Lane Stockton! Mark is truly dedicated and we are glad he could make your shopping experience easy and remarkable. Thank you for choosing us! Megan at Customer Care 😊🛏
Perfect from start to finish bensons for beds the best
Perfect from start to finish
July 5, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you so much for your kind words! We strive to provide a seamless and enjoyable experience for all our customers. We are glad to hear that we hit the mark with your recent visit. We look forward to seeing you again soon, Megan at Customer Care
Your sales person was extremely…
Your sales person was extremely helpful, he explained everything we asked in a friendly and professional manner; he was approachable and knowledgeable, this made our experience in your store an enjoyable one. We would definitely recommend you to our friends.
July 1, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We are delighted to hear that our salesperson provided excellent service and made your shopping experience enjoyable. We appreciate your recommendation and look forward to seeing you and your friends again in the future, Megan at Customer Care
Very friendly and helpful staff
Very friendly and helpful staff. Went out of their way to guide us with the correct bed gift us
June 27, 2025
Reply from Bensons For Beds - Stockton27
Thank you so much for taking the time to leave such a great review! We are thrilled to hear that our staff was able to provide excellent service to you and help you find the perfect bed. Your satisfaction is our top priority and we appreciate your support. Happy sleeping! Take care, Megan at Customer Care😊🛏️
Very helpful staff in store
Very helpful staff in store, not pushy left you to it until ready to speak with them.
June 25, 2025
Reply from Bensons For Beds - Stockton27
We appreciate your positive feedback! Our team aims to provide attentive service without being overbearing. We're glad you had a great experience. Take care, Megan at Customer Care
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