Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... See more
Company replied
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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The staff were really helpful, knowledgeable and patient. I was able to pick the best bed and mattress for my needs and within a reasonable budget. Really pleased with the whole experience and wouldn'... See more
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
Service with excellent delivery couldn’t fold them were very good very helpful. Definitely a 10 out of 10 thank you so much.
Company replied
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
526 reviews
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No pressure purchase
Good selection of beds, no pressure but plenty of information and patience from sales staff
August 25, 2025
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your experience. We're happy to hear you found a good selection of beds and that our sales staff was helpful and patient! Take care, Megan at Customer Care
This is our 3rd purchase from this…
This is our 3rd purchase from this store. We were allowed to look round without being hassled. Mark and Stu were lovely and answered all our questions professionally. Overall it was a good experience and would recommend this store.
August 20, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy to hear that you enjoyed your experience in our store and appreciate that you felt comfortable browsing. We are grateful that you chose us again and thank you for recommending us! Sleep well, Megan at Customer Care
Overall a good experience
The process of buying the beds was well managed with knowledgeable sales staff.
There was a bit of a delay due to the headboards not being ready but the staff in the showroom found a work around and the beds were delivered timely
The communication was great throughout and we were kept updated at all times.
The loss of one star was for delivery. One room was small so the mattress was left in the landing. This meant it needed moving into the room once the base was assembled.
The headboards arrived about two weeks after the beds and were straight forward to fit.
August 20, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We appreciate your feedback and are happy to hear that you found our sales staff knowledgeable and that communication was great. We regret the delay with the headboards and the delivery inconvenience. We'll review this to improve our service. Thank you for your review, Megan at Customer Care
Purchased bed from paul and he made it…
Purchased bed from paul and he made it a pleasure to do so thx paul 😀
Good knowledge explained everything for us 👌
July 26, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words about Paul's service! We are thrilled to hear that he made your bed purchasing experience a pleasure and provided excellent knowledge and explanations. We will be sure to share your feedback with him! Megan at Customer Care✨
Helpful salesman without being pushy.
July 24, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind review! We strive to provide a stress-free shopping experience without any pressure. We're glad our salesman was able to assist you in making your purchase decision. Come back anytime, Megan at Customer Care
Very good selection of beds and…
Very good selection of beds and mattresses, Mark the salesman was very helpful and knowledgeable.
We were able to test various styles and options and the mattress we chose had a good discount.
Completely the order was simple, the online form for the interest free credit was straightforward, everything was explained clearly and the delivery process suited our time frame.
July 14, 2025
Reply from Bensons For Beds - Stockton27
We are thrilled to hear about your positive experience with our bed and mattress selection and Mark's exceptional service. It's our goal to make the buying process easy and stress-free, from testing to delivery. Thank you for choosing us! Megan at Customer Care
Meet, greet, explain.
We were more or less met at the door by Mark, who went over the combinations available and the pricing structure. He showed us a few different styles and invited us upstairs to see more and left us alone to decide.
July 7, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We are thrilled to hear that Mark provided you with excellent service and helped you find the perfect combination for your needs. We hope to see you again soon! Megan at Customer Care 😊
I received my order on time and am…
I received my order on time and am inlove with my bed..Barry and Reece the delivery men where excellent.
July 4, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for sharing your positive experience with us! We're thrilled to hear that your order arrived on time and that you love your new bed. We will definitely pass along your kind words to Barry and Reece. Thank you for choosing our business, Megan at Customer Care
Mark made it so easy !
we ordered a new bed today at portrack lane Stockton,& Mark who dealt with us made it so easy and was superb at his job. very helful gentleman indeed.
July 5, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We are thrilled to hear about your positive experience with our team at Portrack Lane Stockton! Mark is truly dedicated and we are glad he could make your shopping experience easy and remarkable. Thank you for choosing us! Megan at Customer Care 😊🛏
Perfect from start to finish bensons for beds the best
Perfect from start to finish
July 5, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you so much for your kind words! We strive to provide a seamless and enjoyable experience for all our customers. We are glad to hear that we hit the mark with your recent visit. We look forward to seeing you again soon, Megan at Customer Care
Your sales person was extremely…
Your sales person was extremely helpful, he explained everything we asked in a friendly and professional manner; he was approachable and knowledgeable, this made our experience in your store an enjoyable one. We would definitely recommend you to our friends.
July 1, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We are delighted to hear that our salesperson provided excellent service and made your shopping experience enjoyable. We appreciate your recommendation and look forward to seeing you and your friends again in the future, Megan at Customer Care
Very friendly and helpful staff
Very friendly and helpful staff. Went out of their way to guide us with the correct bed gift us
June 27, 2025
Reply from Bensons For Beds - Stockton27
Thank you so much for taking the time to leave such a great review! We are thrilled to hear that our staff was able to provide excellent service to you and help you find the perfect bed. Your satisfaction is our top priority and we appreciate your support. Happy sleeping! Take care, Megan at Customer Care😊🛏️
Very helpful staff in store
Very helpful staff in store, not pushy left you to it until ready to speak with them.
June 25, 2025
Reply from Bensons For Beds - Stockton27
We appreciate your positive feedback! Our team aims to provide attentive service without being overbearing. We're glad you had a great experience. Take care, Megan at Customer Care
Great Bed Store with Great Service
We bought an Ottoman bed and a mattress from the Stockton-on-tees branch. The service on the day was great, and a small after sales query was dealt with promptly by the staff in the store. We unfortunately needed to exchange the mattress under the 40 day guarantee as it did not suit us. Yet again the service was great. I highly recommend this bed store.
May 2, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy to hear that the team provided great service and promptly addressed your query. We appreciate your recommendation and are glad the exchange process was smooth. Thank you for your feedback Richard, Megan at Customer Care
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your positive experience! We're glad our staff was knowledgeable, friendly, and helpful. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Stockton27
We're glad you found our team member knowledgeable and helpful! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Very helpful staff
Very helpful staff, helped us with sorting out delivery date going,through details carefully.
June 2, 2025
Reply from Bensons For Beds - Stockton27
We appreciate you sharing your experience! We're happy to hear our staff was helpful in carefully sorting out your delivery date and details. Take care, Megan at Customer care
Mark
Mark, our salesman was very helpful, not 'pushy' but there when we needed advice. A very pleasant experience.
June 2, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that your experience was pleasant. It's great to know that our team member was helpful and provided the advice you needed. Thank you for your feedback, Megan at Customer care
Stuart was friendly and very…
Stuart was friendly and very knowledgeable helping us select the correct mattress for our needs
June 4, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that our team member's knowledge helped you choose the perfect mattress. We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Reply from Bensons For Beds - Stockton27
Thank you for your 5 star review James. We hope you love your new order, Megan at Customer care
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