Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and la... See more
Company replied
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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Our experience was fantastic. We were given a very personalised service, including the sleep machine. We were given the time to speak privately to one another, and ultimately very happy with our exper... See more
I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly... See more
Company replied
Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery tea... See more
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Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
558 reviews
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Relaxed but very knowledgeable staff
Relaxed but very knowledgeable staff. They could recommend just what you needed by the information you gave them.
They knew what stock they had on the floor so you could actually see what you wanted. And they would ensure you got the best deal, with any discounts they could give.
November 19, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We’re delighted our team made the experience relaxed yet informative and helped you find exactly what you needed.
We truly appreciate your feedback.
Megan at Customer Care
Stockton on tees branch
Went to the Stockton on tees branch and was served by Mark. Really helpful and friendly with no pressure. He gave us a printed quote as we went to browse other bed shops. Called Mark later that day and we bought the bed over the phone. Following the purchase we were kept updated by text of the delivery date and time.
We were called a few days before delivery to confirm the time.
On delivery Rob and Andy were fantastic went above and beyond delivering the very big and heavy super king sized bed.
The bed it’s self is amazing!
November 20, 2025
Reply from Bensons For Beds - Stockton27
We’re delighted to hear about your fantastic experience at our branch! Mark sounds like he provided exactly the kind of helpful, no-pressure service we aim for, and we’ll make sure he gets your praise. Huge thanks to Rob and Andy for going above and beyond with the delivery of your super king bed. Enjoy your amazing new bed. 💜 Thank you for your positive review – Lauryn at Customer Care
Customer Service
Simple straightforward and no pressure to buy. Very helpful and fully explained
November 11, 2025
Reply from Bensons For Beds - Stockton27
We're glad you found your experience simple and helpful. We appreciate that our team fully explained everything without pressure. Thank you,
Megan at Customer Care
Honestly the whole team at Bensons was…
Honestly the whole team at Bensons was a delight to deal with, Mark made sure from the get go that he was available for us to ask any questions and did not push anything on to me and just let me browse until i was ready to ask for help, as a first time bed and mattress buyer mark was incredible with giving me any useful information regarding the pros and cons of any mattress/bed, (although the bosses might not like to hear thats theres cons!) but as a customer its really helpful in finding out which mattress is the correct fit for you. Sometimes people sales try to sell you the expensive stuff and this isnt the case with mark he wants what is best for you and most comfortable taking care in the customers needs, highly recommend anyone unsure of what they want to give Bensons a try😀.
November 9, 2025
Reply from Bensons For Beds - Stockton27
Wow what an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! Thank you, Anthea - Team Bensons
Friendly staff
Friendly staff, genuine recommendations rather than pushy sales pitch.
November 12, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Anthea - Team Bensons
They were most helpful
They were most helpful. Showed me everything I needed to know . You couldn't ask for more .
November 8, 2025
Reply from Bensons For Beds - Stockton27
We’re so happy to hear our team provided all the information you needed and made the process effortless! Your kind words mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We’re delighted to hear Paul provided such great service and made your experience a positive one. We appreciate you taking the time to share this feedback!
Thank you for your positive review Kristina – Lauryn at Customer Care 💜
The Gentleman that dealt with us was…
The Gentleman that dealt with us was friendly and very informative. he was patient with us whilst we tried and tested each mattress. We informed him of our specific needs and he was able to point us in the direction of several mattresses that would be ideal for us. He made the experience an enjoyable one and i would highly recommend.
November 2, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy to hear that you found our team member friendly and informative! It's great to know they were patient as you tested each mattress and guided you to options that fit your needs. We appreciate your recommendation,
Megan at Customer Care
A great experience buying a new bed
A great experience buying a new bed.
Mark was extremely knowledgeable and had excellent customer service! I would highly recommend visiting the Portrack lane showroom and seeing him! Many thanks!
October 31, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that you had a great experience purchasing a new bed and that you found our team member knowledgeable with excellent customer service. We appreciate your recommendation and positive feedback.
Thanks again for your support – we truly appreciate it!
Megan
Tempur king-size-mattresses
Everything from start to finish was excellent
October 28, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it.
Until next time, take care,
Megan at Customer Care!
Mark at Portrack Lane was very helpful…
Mark at Portrack Lane was very helpful and met the needs for our budget.Showed us several options and explained the delivery process.
Not pushy or upsetting just went with what we wanted.
October 29, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
We're happy to hear that you found our team member helpful and that they met your needs within your budget. We appreciate you highlighting the delivery process explanation and the no-pressure approach. Thanks for your positive feedback,
Megan at Customer Care
Nice experience
I had a really nice experience at bensons for beds shop. The customer service was friendly and helpful throughout — the staff took the time to answer my questions and made sure I found the right bed for my needs. Overall, very happy with the service and would definitely recommend this store to others
October 22, 2025
Reply from Bensons For Beds - Stockton27
We're happy to hear that you had a nice experience at our store. Our team is glad they were friendly and helpful, ensuring you found the right bed. Thank you for recommending us,
Megan at Customer Care
Reply from Bensons For Beds - Stockton27
We're happy to hear that you felt welcomed and informed, and that you had enough time to try our beds. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Pleased with everything delivery great…
Pleased with everything delivery great on time Colin and Reece made up the bed for us no problems
October 13, 2025
Reply from Bensons For Beds - Stockton27
We're pleased that your delivery was great and on time. It's wonderful that our team made up the bed for you without any issues. Thank you for your review – Lauryn at Customer Care 💜
Great in store knowledge and service
Went in to information gather on a new mattress. Got al the info / options and such a great deal we ordered, delivery in a couple of weeks, great service.
October 6, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your great feedback! We’re delighted you found all the information you needed and enjoyed our service. We hope you love your new mattress when it arrives!
Best Wishes,
Megan at Customer Care
Very helpful staff.
October 5, 2025
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for your feedback! We're glad our staff were very helpful.
Take care,
Megan at Customer Care
Excellent from start to finish
Helpful in the store, ordered easily I was able to choose the delivery date and was given a two hour delivery window. The delivery guys then called half an hour before so didn’t disrupt my whole day. Both delivery guys put overshoes on to take the bed upstairs, excellent service.
September 27, 2025
Reply from Bensons For Beds - Stockton27
Thanks for the wonderful feedback. We aim to make delivery a breeze. Overshoes? Check. Friendly calls? Double check. Hope you’re loving your new bed and getting the most peaceful nights sleep.
Take care,
Megan at Customer Care✨
Great service
Great service - knowledgeable staff. Marked 4 instead of 5 as was told d/d payment would be set up for for 2nd of the month. Finance application set it up for 22nd. Other than that - spot on. Very happy with communication re delivery slot.
September 30, 2025
Reply from Bensons For Beds - Stockton27
Thank you for your honest feedback!
We’re glad to hear you were happy with our service and communication. Apologies for the confusion with the direct debit date — we’ll look into this to ensure it’s clearer going forward. We appreciate you choosing us and hope you continue to enjoy your purchase,
Megan at Customer Care
Reply from Bensons For Beds - Stockton27
Thank you for the kind words! Friendly and knowledgeable is exactly what we aim for—glad we delivered!
Take care,
Megan at Customer Care✨
Reply from Bensons For Beds - Stockton27
Thanks so much for your fantastic feedback—glad you’re happy with everything! Take care, Megan at Customer Care.
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