Met by sales lady named Amanda. She was very helpful and answered all our questions with a positive attitude. Indeed, She was profesional in her assistance and helped ,without being pushy.. I would... See more
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Location
Switch locationUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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A great experience all-round. The staff were engaged and happy, provided knowledge when they saw we were struggling and then gave us space to make a decision. Mike was excellent, answered specific... See more
Company replied
Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive pric... See more
Company replied
Friendly, knowledgeable staff who were eager to help without being too pushy. They gave helpful advice regarding the product quality, delivery and costs.
Company replied
Company details
About Bensons For Beds - Stoke350
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, United Kingdom
- 1782284828
4.9
Excellent
442 reviews
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Huge range of beds and mattresses to…
Huge range of beds and mattresses to chose from. Knowledgeable staff. Good prices. Quick delivery. Excellent delivery staff. Would highly recommend
May 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff
Friendly, knowledgeable staff who were eager to help without being too pushy. They gave helpful advice regarding the product quality, delivery and costs.
May 21, 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
We're so pleased you found our team friendly and knowledgeable, offering helpful advice without being pushy. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Stoke350
We appreciate your kind words!
Team Bensons
A great experience all-round
A great experience all-round. The staff were engaged and happy, provided knowledge when they saw we were struggling and then gave us space to make a decision.
Mike was excellent, answered specific questions about the product and then walked us through the ordering process.
May 20, 2026
Reply from Bensons For Beds - Stoke350
That’s wonderful to hear! We're so pleased our team provided such a helpful and engaging experience. We appreciate you sharing your positive feedback! ✨
Team Bensons - Jess
Met by sales lady named Amanda
Met by sales lady named Amanda. She was very helpful and answered all our questions with a positive attitude.
Indeed, She was profesional in her assistance and helped ,without being pushy..
I would have no problem with rateing Amanda with a 5 star rating...Regards Joan Alcock and son.
May 17, 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear about your positive experience! It's wonderful that our sales colleague was helpful, professional, and answered all your questions without being pushy. Thank you for your kind words!
Team Bensons
The bed expert Mike was brilliant
The bed expert Mike was brilliant, he patiently helped me to choose a new mattress
May 10, 2026
Reply from Bensons For Beds - Stoke350
Thank you for the lovely feedback! We’re delighted to hear Mike was brilliant and patiently helped you choose the right mattress 😊
Over and above levels of service from…
Over and above levels of service from the team in Stoke, they went the extra mile. The delivery team were also brilliant, shoes taken off, made zero mess and were very friendly. Highly recommended 👍🏻
May 9, 2026
Reply from Bensons For Beds - Stoke350
We appreciate you highlighting the exceptional service from our Stoke team and the careful delivery. It's great to know they exceeded expectations and were friendly and tidy. Thanks for the recommendation!
Team Bensons
After a lot of research I found a…
After a lot of research I found a trundle bed which ticked all the boxes, Mike was extremely helpful explained everything, advising which were the best mattresses. Then helped me to purchase a new mattress for my spare bed. Thanks Mike pleasure meeting you
May 4, 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
We're so glad to hear that you found the perfect trundle bed after your research! It's great to know our team member was so helpful in explaining everything and advising on the best mattresses. Thank you for your kind words!
Team Bensons
Excellent service throughout although a…
Excellent service throughout although a customer cuppa would top everything off to perfection.
Young man who processed our order and advised on the purchase did an excellent job and needs credit for his customer service skills.
May 5, 2026
Reply from Bensons For Beds - Stoke350
We appreciate your positive feedback! We're so glad you received excellent service and will pass on your kind words regarding the team member's customer service skills. We'll consider the cuppa suggestion!
Team Bensons
Had a great experience at Bensons for…
Had a great experience at Bensons for Beds. Tom and the rest of the team did an amazing job looking after me and gave the best service I’ve had. Really helpful, friendly, and made everything easy. Highly recommend!
April 30, 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
We appreciate your fantastic feedback! We're so pleased that our team provided you with outstanding service and made everything easy. We're happy to hear you highly recommend us!
Team Bensons
Reply from Bensons For Beds - Stoke350
Thank you! 🚚✨ We’re glad the delivery hit the mark—quick, smooth, and stress‑free. Enjoy your new purchase! 🛏️😊
Great Customer Service
Mike was very informative and patient as I worked my way around various beds, he listened well and was able to suggest the best bed to suit my needs, he didn't rush at all or apply any pressure, I felt confortable trying different beds amd very confident in my choice. Mike made this a pleasant experience and definitely had an impact on the sale.
April 26, 2026
Reply from Bensons For Beds - Stoke350
Thank you for such a fantastic review! 😊 We’re so glad Mike made the experience comfortable, pressure‑free, and enjoyable while helping you find the perfect bed. Listening, patience, and confidence in your choice are exactly what we aim for — we’ll be sure to pass your kind words on to him. Enjoy your new bed and sweet dreams! 🛏️✨
Reply from Bensons For Beds - Stoke350
Thank you Mr Rowley! 😊 We’re so pleased everything went smoothly from the showroom right through to delivery. Enjoy your new bed and sleep in comfort,
Megan | Customer Care Specialist✨
Excellent shop for bedroom furniture
Excellent shop for bedroom furniture. Definitely buy from this store again.
April 20, 2026
Reply from Bensons For Beds - Stoke350
We're happy you found our shop excellent for bedroom furniture and that you'll buy from us again! Thanks for the positive feedback.
Thank you for your positive review – Lauryn at Customer Care 💜
Amazing
Amazing, friendly and welcoming!
Customer focussed and some great deals to be had, never rushed or pushed!
We will be back…
April 18, 2026
Reply from Bensons For Beds - Stoke350
What lovely feedback! Friendly, customer‑focused service is exactly what we aim for ⭐
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Bensons for Beds Festival Park.
Simon and Neil (I'm not sure of the second name) arrived and built our sleigh bed from Bensons. They were as helpful and accommodating as their colleagues on the sales floor. Nothing was to much trouble. I highly rate them.
April 17, 2026
Reply from Bensons For Beds - Stoke350
Thank you for such lovely feedback! We’ll be sure to pass your kind words on to Simon and Neil — they’ll be delighted,
Megan | Customer Care Specialist😊
The ease of purchase
The ease of purchase, the help in the store, yhe store discount, the delivery guys, it was easy and pleasant all the way through.
April 16, 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you for your lovely feedback! We’re so glad everything — from the easy purchase and in‑store help to the discount and friendly delivery team — made the whole experience smooth and pleasant from start to finish.
Thank you for your positive review - Lauryn at Customer Care 💜
First class service...
Staff in the shop were very polite and helpful.
Delivery service was great!
Everyone involved went above and beyond to ensure the experience was first class!
April 13, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful feedback! 😊 We’re delighted to hear the shop staff were polite and helpful, the delivery service was great, and that everyone went above and beyond to make your experience first class,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Stoke350
We appreciate you taking the time to leave us this great review! We're happy to hear that you love the bed and that delivery and assembly were easy.
Team Bensons
From entering the store to delivery…
From entering the store to delivery everything was explained to me and I was updated all along with the delivery details and the service was excellent
April 11, 2026
Reply from Bensons For Beds - Stoke350
We're happy to hear that everything was clearly explained from the store visit to the delivery, and that our updates and service met your expectations. Thanks!
Team Bensons
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