Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would defini... See more
Location
Switch locationUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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See what reviewers are saying
I had specific wish list which the assistant, Amanda, matched up to the beds and mattresses in store. Very good at explaining the materials and structure of the mattress. Happy with value for money an... See more
The staff that attended to us was very patient and took time to take us around to explore our choices. When payment options we initially prepared had some delays. She remained patient and understandin... See more
Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive pric... See more
Company replied
Company details
About Bensons For Beds - Stoke350
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, United Kingdom
- 1782284828
4.9
Excellent
475 reviews
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Excellent service throughout although a…
Excellent service throughout although a customer cuppa would top everything off to perfection.
Young man who processed our order and advised on the purchase did an excellent job and needs credit for his customer service skills.
May 5, 2026
Reply from Bensons For Beds - Stoke350
We appreciate your positive feedback! We're so glad you received excellent service and will pass on your kind words regarding the team member's customer service skills. We'll consider the cuppa suggestion!
Team Bensons
Reply from Bensons For Beds - Stoke350
Thank you! 🚚✨ We’re glad the delivery hit the mark—quick, smooth, and stress‑free. Enjoy your new purchase! 🛏️😊
Great Customer Service
Mike was very informative and patient as I worked my way around various beds, he listened well and was able to suggest the best bed to suit my needs, he didn't rush at all or apply any pressure, I felt confortable trying different beds amd very confident in my choice. Mike made this a pleasant experience and definitely had an impact on the sale.
April 26, 2026
Reply from Bensons For Beds - Stoke350
Thank you for such a fantastic review! 😊 We’re so glad Mike made the experience comfortable, pressure‑free, and enjoyable while helping you find the perfect bed. Listening, patience, and confidence in your choice are exactly what we aim for — we’ll be sure to pass your kind words on to him. Enjoy your new bed and sweet dreams! 🛏️✨
Reply from Bensons For Beds - Stoke350
Thank you Mr Rowley! 😊 We’re so pleased everything went smoothly from the showroom right through to delivery. Enjoy your new bed and sleep in comfort,
Megan | Customer Care Specialist✨
Amazing
Amazing, friendly and welcoming!
Customer focussed and some great deals to be had, never rushed or pushed!
We will be back…
April 18, 2026
Reply from Bensons For Beds - Stoke350
What lovely feedback! Friendly, customer‑focused service is exactly what we aim for ⭐
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Bensons for Beds Festival Park.
Simon and Neil (I'm not sure of the second name) arrived and built our sleigh bed from Bensons. They were as helpful and accommodating as their colleagues on the sales floor. Nothing was to much trouble. I highly rate them.
April 17, 2026
Reply from Bensons For Beds - Stoke350
Thank you for such lovely feedback! We’ll be sure to pass your kind words on to Simon and Neil — they’ll be delighted,
Megan | Customer Care Specialist😊
The ease of purchase
The ease of purchase, the help in the store, yhe store discount, the delivery guys, it was easy and pleasant all the way through.
April 16, 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you for your lovely feedback! We’re so glad everything — from the easy purchase and in‑store help to the discount and friendly delivery team — made the whole experience smooth and pleasant from start to finish.
Thank you for your positive review - Lauryn at Customer Care 💜
First class service...
Staff in the shop were very polite and helpful.
Delivery service was great!
Everyone involved went above and beyond to ensure the experience was first class!
April 13, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful feedback! 😊 We’re delighted to hear the shop staff were polite and helpful, the delivery service was great, and that everyone went above and beyond to make your experience first class,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Stoke350
We appreciate you taking the time to leave us this great review! We're happy to hear that you love the bed and that delivery and assembly were easy.
Team Bensons
From entering the store to delivery…
From entering the store to delivery everything was explained to me and I was updated all along with the delivery details and the service was excellent
April 11, 2026
Reply from Bensons For Beds - Stoke350
We're happy to hear that everything was clearly explained from the store visit to the delivery, and that our updates and service met your expectations. Thanks!
Team Bensons
Excellent service
Excellent service, very informative, was never rushed or never felt pressured
April 9, 2026
Reply from Bensons For Beds - Stoke350
David,
We appreciate your feedback! We're so glad you found our service excellent and informative, and that you felt no pressure.
Team Bensons - Jessica
Great Service
Great service from the shop to delivery. Helpful advice and quick delivery.
April 5, 2026
Reply from Bensons For Beds - Stoke350
Thank you for your great feedback! 😊 We’re delighted to hear you received helpful advice in store and that delivery was quick and smooth. Enjoy your purchase, and thanks for choosing us,
Megan | Customer Care Specialist🚚✨
Excellent Customer Service
The staff at the Festival Park, Stoke on Trent branch of Bensons for Beds were excellent and in particular, Leigh. He made our visit a pleasurable experience. We bought a new bed, mattress and a separate replacement mattress for our son’s bed. All handled expertly, initially by Mike and finalised by Leigh. Both showed great knowledge in their products and a willingness to accommodate our needs. Great customer service and highly recommended.
April 3, 2026
Reply from Bensons For Beds - Stoke350
Thank you for the fantastic feedback! 😊 We’re delighted to hear you had such a great experience at our Festival Park, Stoke‑on‑Trent branch. Leigh and Mike will be thrilled to know their knowledge and care made your visit so enjoyable and helped meet your family’s needs so well. Thanks for the recommendation—we really appreciate it,
Megan | Customer Care Specialist
Great service
Amanda at Bensons in Hanley was fabulous, great advice and service! Would definitely recommend chatting with her if you're in the market for a new bed!
April 1, 2026
Reply from Bensons For Beds - Stoke350
We really appreciate your fantastic feedback! We're so happy to hear you received great advice and service. It's great to know you would recommend our team.
Mike was really helpful in the store
Mike was really helpful in the store. He wasn't pushy, he didn't try and persuade us to buy more expensive than we wanted. He was friendly and knowledgeable. We came away with exactly what we went in for and happy.
March 29, 2026
Reply from Bensons For Beds - Stoke350
Thank you for the great feedback! 😊 We’re delighted to hear Mike looked after you so well—friendly, knowledgeable, and no pressure, just the way it should be. We’re glad you left with exactly what you wanted and feeling happy. We’ll be sure to pass this on to Mike!
Thank you,
Megan | Customer Care Specialist
Great service from start to finish our…
Great service from start to finish our first time using bensons for beds and would definitely use again.
March 30, 2026
Reply from Bensons For Beds - Stoke350
Thank you for the great feedback David! We’re delighted you had such a smooth experience from start to finish — and even happier to hear you’d choose us again. Thank you for choosing us,
Megan | Customer Care Specialist🛏️✨
Great Service
Lee was brilliant! Found out what we needed, pointed us in the right direction and although we were just window shopping we walked out having bought the bed, frame and mattress.
March 27, 2026
Reply from Bensons For Beds - Stoke350
Thank you for the lovely feedback! 😊 We’re thrilled to hear Lee was brilliant at understanding what you needed and guiding you in the right direction. Even better that your “window shopping” turned into the perfect bed, frame, and mattress! We’ll be sure to pass on your kind words — enjoy your new bed!
- Megan | Customer Care Specialist✨
Absolutely fantastic service
Absolutely fantastic service. Mike was friendly, very knowledgeable and went out of his way to help us.
March 26, 2026
Reply from Bensons For Beds - Stoke350
Thank you for the fantastic feedback! 😊 We’re so pleased to hear Mike took such great care of you — friendly, knowledgeable, and always happy to go the extra mile. Really glad you had such a positive experience,
Megan | Customer Care Specialist ⭐
Excellent Service
We were so pleased with our experience from start to finish from Amanda in sales to being kept updated by messsges to delivery which was on time as stated
Assembly of bed was completed well within the time stated by Wojaech and Brian and all packaging taken away
March 19, 2026
Reply from Bensons For Beds - Stoke350
Thank you so much for sharing your experience Karen! We’re delighted to hear everything went smoothly from start to finish—from Amanda’s excellent support in sales, to the helpful message updates, to your delivery arriving right on time. Wojaech and Brian will be thrilled to know their efficient assembly and tidy work made such a positive impression. We truly appreciate your kind words,
Megan at Customer Care! 😊✨
Staff at festival park
Staff at festival park, Hanley were very helpful, especially Faye who was extremely patient with us.
All along Bensons kept us informed of the delivery, which arrived on time.
The quality of the bed is great. Would recommend Bensons for beds.
February 2, 2026
Reply from Bensons For Beds - Stoke350
Thank you so much for your lovely feedback! We’re delighted to hear the staff at Festival Park, Hanley were so helpful, and it’s wonderful to know Faye was especially patient and supportive during your visit. We’re also glad you were kept well informed about your delivery and that everything arrived on time. It’s great to hear you’re happy with the quality of your new bed. Thank you for the recommendation — we truly appreciate it!
Sleep well,
Megan at Customer Care😊🛏️
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