Bensons For Beds - Stoke350 Reviews 

477
TrustScore 5 out of 5

4.9

Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would defini... See more

Rated 5 out of 5 stars

I had specific wish list which the assistant, Amanda, matched up to the beds and mattresses in store. Very good at explaining the materials and structure of the mattress. Happy with value for money an... See more

Rated 4 out of 5 stars

Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive pric... See more

Company replied

Rated 5 out of 5 stars

Excellant help from the staff. Mike was very helpful and showed us various options. He didnt rush us and was very polite and knowledgeable. I would recommend him to my family and friends


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Stoke350

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, United Kingdom

  • 1782284828

4.9

Excellent

TrustScore 5 out of 5

477 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(477)

25,760 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The lady was very helpful and answered…

The lady was very helpful and answered my questions about the best mattresses and explained the difference between them

October 17, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're happy to hear that our team member was so helpful in explaining the mattress differences and answering your questions! We appreciate your feedback.
Thank you for your review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

The man who help us find a bed was so…

The man who help us find a bed was so helpful and patient with us we wanted a bed as quick as possible and he did that he even offered to come fit the headboard as they were being delivered separately will defo recommend to Everyone we know who’s looking for a new bed

October 15, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're so happy to hear that you received such helpful and patient support in finding a bed quickly. It's great to know that you'll recommend us to others looking for a new bed. Thank you for your review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

We had exceptional service from Mike…

We had exceptional service from Mike and Tom at the festival park store. They went above and beyond to help us find our perfect mattress and pillows. Would recommend this store to anyone

October 8, 2025
Unprompted review
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're happy to hear that you received such great support in finding your new mattress and pillows. It's wonderful to know that our team exceeded your expectations. Thank you for your review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

I could not fault the service

I could not fault the service, from entering the shop to final delivery. Excellent service.

September 30, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We appreciate your feedback and are happy to hear that you had an excellent experience from the moment you entered our shop until the final delivery.
Thank you,
Lauryn at Customer Care

Rated 5 out of 5 stars

Excellent choice of beds at very…

Excellent choice of beds at very competitive prices. From the second we walked through the door we felt at ease. We asked to see ottoman beds and were shown all the ones available, the price and any offers that were available at the time. We were then left alone to review and discuss our options. Any questions we asked were answered efficiently which made it easy to narrow our choices down. We decided which we wanted with no pressure from the sales person. All paperwork was dealt with easily and quickly and we were given the first available delivery date which was less than a week away. We can't wait to get our new bed, which is being assembled by them on arrival and the old one taken away. We would highly rerecommend going to Bensons for
Beds.Excellent choice of beds at very competitive prices. From the second we walked through the door we felt at ease. We asked to see ottoman beds and were shown all the ones available, the price and any offers that were available at the time. We were then left alone to review and discuss our options. Any questions we asked were answered efficiently which made it easy to narrow our choices down. We decided which we wanted with no pressure from the sales person. All paperwork was dealt with easily and quickly and we were given the first available delivery date which was less than a week away. We can't wait to get our new bed, which is being assembled by them on arrival and the old one taken away. We would highly rerecommend going to Bensons for
Beds.

September 28, 2025
Unprompted review
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're happy to hear that you felt at ease from the moment you walked in. It's great to know that our team efficiently answered your questions and that you felt no pressure during the decision-making process. We appreciate your recommendation and hope you enjoy your new bed Sharon!
Thank you,
Lauryn at Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service

September 25, 2025
Unprompted review
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

Thanks so much! We’re thrilled you had an excellent experience. See you again soon! Take care, Megan at Customer Care.

Rated 4 out of 5 stars

I was looking for a mattress something…

I was looking for a mattress something that would help me sleep better as going through the menapause and a few health issues has left me waking up tired on the mattress I already have at home.
My daughter recently purchased an IGEL mattress at benson which I tried out and found very comfortable.
Jake at bensons helped me find the right mattress for me and was also in the sale so a good buy.
Can’t wait to get it delivered in the hope that when waking up have a sleeping I will feel rested .

September 23, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're happy to hear that you found a comfortable mattress! It's great that our team member helped you find the right one, especially at a good price. We hope your new mattress helps you feel more rested. Than you for your feedback,
Lauryn at Customer Care.

Rated 5 out of 5 stars

Great discount on the bank holiday…

Great discount on the bank holiday weekend, delivered on time, assembled in my room of choice, great night sleep, excellent quality, great service from all staff from start to finish

September 18, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're happy to hear that you enjoyed the bank holiday discount and your new product! It's great to know that the delivery and assembly met your expectations, and that you had a good night's sleep. We appreciate your positive feedback.
Thank you,
Lauryn at Customer Care.

Rated 5 out of 5 stars

Friendly Helpful customer service

Friendly Helpful customer service.
Have great knowledge of products and . Staff are always there if need help with find out stuff and what to buy if not sure .

September 14, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're happy to hear that our team members are helpful and friendly. We appreciate you mentioning their product knowledge and willingness to assist you!
Thank you,
Lauryn at Customer Care.

Rated 5 out of 5 stars

Excellent service from Bensons.

Excellent service from both the staff in Festival Park and the delivery workers.We will be going back.

September 9, 2025
Unprompted review
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

Thank you for your kind words! We're thrilled to hear that our team at Festival Park and during delivery provided excellent service. We can't wait to have you back again soon! #CustomerSatisfaction #HappyCustomers

Rated 5 out of 5 stars

Great Customer Sevice

We had visited Bensons previously, but to generate a wider awareness of what was on offer we also visited several competitors. Unfortunately for them the no fuss, no pressure and full product awareness of your staff outstripped everyone else and we were happy to return and purchase a new mattress and accessories.

August 18, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

Thank you for your continued support and for choosing us to be your go-to destination for your bedding needs. We are so happy to hear that our team's genuine passion and knowledge for our products outshined our competitors. It means a lot to us that you came back to us for your mattress and accessory purchase. We hope you love your new items! #customerfirst #beddingexperts

Rated 4 out of 5 stars

Outstanding bed and purchase

The bed and the price are exceptional including the delivery just a pity the mattress came on the stated delivery date but we had to wait for the bed itself for a further 8 days beyond the stated delivery time it's the only thing stopping 5 stars
The service in the shop was absolutely superb I highly recommend the festival height stoke on Trent store

September 12, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We appreciate your positive feedback on the bed, price, and delivery. We're also glad you enjoyed the service at our Stoke-on-Trent store. We regret the bed's delayed arrival and any inconvenience this caused. Thank you for your review Philip.

Best wishes,
Megan
Bensons for Beds Customer Care

Rated 5 out of 5 stars

Fantastic Service From Bensons

Fantastic Service from Amanda at Festival Park Branch, Amanda knew everything about the beds and gave fantastic insights into what we were looking at and what might suit us best!!

Highly recommend Bensons.

September 9, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We appreciate your positive feedback! We're happy to hear that you received fantastic service and insights at our Festival Park Branch. Thank you for recommending us!
Best Wishes,
Megan at Customer Care

Rated 5 out of 5 stars

Very patient and knowledgeable salesman

Very patient and knowledgeable salesman

August 28, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We are happy to hear that the salesperson was patient and knowledgeable. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Great experience

Great experience in the shop. Easy to deal with. Great customer service. Plenty of choice. Good prices

August 26, 2025
Unprompted review
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're happy you had a great experience in our shop! It's great to know you found it easy to deal with us, had great service, and appreciated the prices and choice.
Take care,
Megan at Customer care

Rated 5 out of 5 stars

Was great friendly staff helpful

Was great friendly staff helpful

August 24, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. Come back and visit us soon!

Rated 5 out of 5 stars

e friendly and knowledgeable staff

The friendly and knowledgeable staff

August 21, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

We're thrilled to hear that our staff left such a positive impact on you! We strive to provide top-notch service to all our customers. Thank you for choosing us! 😊

Rated 5 out of 5 stars

Great service and knowledgeable staff

Great service and knowledgeable staff, order completed quickly and efficiently.

August 5, 2025
Unprompted review
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

Thank you for the positive feedback! We're glad our team was able to provide great service and complete your order in a timely manner. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care

Rated 5 out of 5 stars

Very easy and pleasant experience

Very easy and pleasant experience. Wonderful mattresses

August 1, 2025
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and are happy with your new mattresses. We appreciate your feedback and hope to see you again in the future. Sweet dreams! Megan at Customer Care💤

Rated 5 out of 5 stars

Leigh helped us with our decision in…

Leigh helped us with our decision in buying our new bed frame. Nothing was too much trouble as I’m temporarily disabled due to a broken ankle. He went as far as making sure the delivery guys were aware and to make sure I was ok.

July 27, 2025
Unprompted review
Bensons For Beds - Stoke350 logo

Reply from Bensons For Beds - Stoke350

Thank you for the kind words, ! We're glad to hear that Leigh provided exceptional service during your visit. We strive to go above and beyond for our customers, especially during difficult times. We hope you're enjoying your new bed frame, Megan at Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look