the staff were very professional and knowledgeable. we went into store for a new mattress and pillows and marc helped us throughout to find the perfect match for us . we were very pleased with our pu... See more
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See what reviewers are saying
The delivery service was excellent. The driver Nick and his assistant Steven were very helpful and put the bed into place ensuring everything was where we wanted it.
Company replied
Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She m... See more
Company replied
I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... See more
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Company details
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
627 reviews
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Good nights sleep zzzz…
There was no pressure just very good advice and help in the showroom and the delivery was excellent very good delivery men very polite and helpful
January 7, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We’re so glad you received helpful advice without any pressure and that delivery was excellent – that’s what we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Great service from Darren at Roker
Great service from Darren at the Gateway Retail Park, Sunderland on 26/12/25. The mattress arrived today, also an excellent service from the delivery men. Thank you
December 26, 2025
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for your lovely feedback Karen! We’re delighted Darren provided great service at our Gateway Retail Park store and that your delivery experience was just as excellent. We hope you enjoy your new mattress,
Megan at Customer Care
Got everything we need in one shop!
After a little research Benson for Beds seemed a good first choice to get choice and advice. The service we received at the Sunderland store was friendly and very knowledgeable. After an initial test and report of our lying positions we were able to establish the level of firmness that might suit us both, then able to test a variety of mattresses using different technologies and feel the difference. The support throughout options meant that although we never felt pressured to do so, we were confident to purchase everything we needed (bed, mattress, pillows, and recycling), without feeling the need for further browsing elsewhere - the perfect way to shop! Purchased that day at a great sale price too with interest free credit beyond the deposit. An excellent experience from this store.
December 29, 2025
Reply from Bensons For Beds - Sunderland530
We’re thrilled the Sunderland team gave you friendly, knowledgeable service and helped you find everything you needed with confidence – that’s the perfect shopping experience! Thank you for your positive review – Lauryn at Customer Care 💜
Great one stop shopping experience
After a little research Benson for Beds seemed a good first choice to get choice and advice. The service we received at the Sunderland store was friendly and very knowledgeable. After an initial test and report of our lying positions we were able to establish the level of firmness that might suit us both, then able to test a variety of mattresses using different technologies and feel the difference. The support throughout options meant that although we never felt pressured to do so, we were confident to purchase everything we needed (bed, mattress, pillows, and recycling), without feeling the need for further browsing elsewhere - the perfect way to shop! Purchased that day at a great sale price too with interest free credit beyond the deposit. An excellent experience from this store.
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're happy to hear you found our Sunderland store helpful and knowledgeable. We appreciate you mentioning the service you received and that you were able to find everything you needed. Thank you for your positive review – Lauryn at Customer Care 💜
Great customer experience
Great customer experience needed a new frame and mattress staff are very knowledgeable not pushy and the SleepPro really helped us chooses the right mattress for us.
December 31, 2025
Reply from Bensons For Beds - Sunderland530
We appreciate you sharing your positive experience! We're happy to hear that our staff was knowledgeable and the SleepPro helped you choose the right mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful
December 28, 2025
Unprompted review
Reply from Bensons For Beds - Sunderland530
We appreciate your positive feedback! We are so glad that you experienced excellent service. Thank you for your review - Lauryn at Customer Care
Darren in Sunderland was great
Darren in Sunderland was great. Helpful, knew what he was talking about, friendly and not pushy. Great start to a Saturday morning.
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Sunderland530
We’re so pleased Charmaine made your visit enjoyable with her helpful advice and expertise. Thank you for your positive review – Lauryn at Customer Care 💜
Andrea was really helpful at Roker…
Andrea was really helpful at Roker retail store. Nothing was the bother. She took her time with us.
December 7, 2025
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for your lovely feedback! We’re thrilled Andrea made your experience so easy and stress-free.
Come back and visit us anytime,
Megan at Customer Care
Great service
Great service. Andrea was really helpful in the shop. The delivery team was lovely. Tracking link was very good.
Was a little apprehensive about buying a firm mattress, but have had the best two night sleep since it arrived.
November 28, 2025
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're happy to hear that you received great service and appreciate the helpfulness of our team. It's wonderful that the tracking link was useful and that you're sleeping well on your new mattress! Thanks for your feedback.
The salesperson Darren was friendly…
The salesperson Darren was friendly helpful and knowledgeable Nothing was too much trouble He explained all the different options and we were invited to try out all the beds! We were able to take our time and there was absolutely no pressure to make the purchase
November 26, 2025
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you so much for your great review, Mary! You deserve nothing less than great customer service! I will pass this back to the store so that Darren can be given the credit he deserves. - Team Bensons
Very knowledgeable and understood what…
Very knowledgeable and understood what we needed
November 27, 2025
Reply from Bensons For Beds - Sunderland530
We’re delighted to hear our team was knowledgeable and understood exactly what you needed! Providing tailored advice is what we strive for, so your feedback means a lot. 💜
Thank you for your positive review – Lauryn at Customer Care
Superb Service Throughout
From beginning to end the whole experience was a pleasure. Marc, in the showroom, was very knowledgeable, polite and patient. After purchase we were regularly kept informed of the status of our order. The day of delivery was every bit as good, arriving on time we had two fantastic lads in Andy Mac and Rob. They even took their shoes off upon entering the house. The lads themselves were polite, courteous and very careful when moving things about.
We could not have asked for better service.
November 27, 2025
Reply from Bensons For Beds - Sunderland530
We’re delighted to hear your experience was a pleasure from start to finish! It’s wonderful to know Marc provided knowledgeable and patient service in the showroom, and that you were kept informed throughout the process. We’re also thrilled Andy Mac and Rob made delivery day just as smooth, showing great care and courtesy. Thank you for sharing such positive feedback—it means a lot to us!
Thank you for your positive review Kenny💜 – Lauryn at Customer Care
Brilliant service
Darren carried out the sleep assessment and recommended mattresses based on the results, brilliant guy and very helpful.
November 23, 2025
Reply from Bensons For Beds - Sunderland530
Thanks for sharing this with us Mr Parkin! We’re so glad Darren made the sleep assessment easy and helpful, and gave great recommendations based on your results. We’ll make sure he sees your kind words—it’ll make his day! Megan at Customer Care🌟
From beginning to end I had an…
From beginning to end I had an excellent service from Bensons for Beds.
I can not fault them
November 21, 2025
Reply from Bensons For Beds - Sunderland530
We’re so pleased to hear you had an excellent experience from start to finish! Your kind words mean a lot to us, and we’re thrilled that everything met your expectations. 💜
Thank you for your positive review – Lauryn at Customer Care
Great ordering advice from Jo in the…
Great ordering advice from Jo in the suderland branch
November 17, 2025
Reply from Bensons For Beds - Sunderland530
Thank you Mr McGhin! We’re so glad Jo was able to give you great advice and make your ordering experience easy. We’ll pass on your kind words!
Megan at Customer Care
Our showroom visit was successful due…
Our showroom visit was successful due to the staff's help and answers to our questions, during the visit the delivery process was explained and if there were any queries in the meantime we could get in touch.
November 15, 2025
Reply from Bensons For Beds - Sunderland530
We appreciate you sharing your showroom experience. We're happy to hear that our staff was helpful and answered your questions, and that the delivery process was clearly explained. We value your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Sunderland530
We're happy to hear that you had a good experience with our service and price! Thank you for your positive feedback; we appreciate it.
Megan at Customer Care!
Reply from Bensons For Beds - Sunderland530
Thank you for your feedback Nora! We’re delighted to hear our shop team was both helpful and friendly—providing a welcoming experience is what we strive for every day.
Thank you for an amazing review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Sunderland530
We’re thrilled to hear you received such a warm and welcoming service. Providing a 10/10 experience is exactly what we strive for!
Thank you for your positive review – Lauryn at Customer Care 💜
Good friendly service
Good friendly service, very thorough and very informative, felt like ANDREA understood our needs and helped us solve issues like mattresses etc.
November 1, 2025
Unprompted review
Reply from Bensons For Beds - Sunderland530
We’re so pleased Andrea was able to provide such friendly, thorough, and informative service. Understanding your needs and helping you find the right solution is exactly what we strive for, and it’s great to know she delivered that experience for you!
Thank you for your positive review Gillian – Lauryn at Customer Care 💜
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