I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... See more
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Jo was really approachable and knowledgeble. Helped me get to get quickly to a couple of choices and gave us time to consider these without any pressure. Sorting out the admin was painless and quick... See more
Company replied
So good to know approximate time of delivery. Delivery was totally trouble free with very friendly and pleasant drivers delivering. Bed base assembled quickly and any questions answered well. Excellen... See more
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Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She m... See more
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Company details
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
602 reviews
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Great customer service. …
Jo was so helpful with choosing the correct mattress. She was friendly, polite and very knowledgeable. The store was clean well lit and spacious.
August 5, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our team member was so helpful in assisting you with choosing the correct mattress. It's wonderful that they were friendly, polite, and very knowledgeable. We're also glad to know you found the store clean, well-lit, and spacious!
Team Bensons
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear you received great service throughout your experience with us, from the sale all the way to delivery. Thank you for your wonderful feedback!
Team Bensons
I visited Benson for Beds at Roker in…
I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitable mattress for him / us across a range of prices. Jo was extremely friendly and helpful and gave us her experienced opinion. We came away to have a think and I went back today to purchase one of the mattresses Jo recommended after doing some online research about it. Thanks so much for your help Jo! I think we’d still be looking now without your help and recommendation!
August 4, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear about your positive experience at our Roker store! It's wonderful that our team member was able to help you find the perfect mattress to alleviate back pain. We're delighted that their experienced opinion and helpfulness made your decision easier.
Team Bensons
Great item
Great product,kept informed of the delivery time,helpful friendly delivery team, would recommend great customer service from start to finish
August 3, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that you had such a positive experience with us! It's wonderful to know that you were kept informed about your delivery and that our delivery team was helpful and friendly. We truly appreciate your kind words about our customer service from start to finish.
Team Bensons
We visited Bensons just to look and we…
We visited Bensons just to look and we received good advice so we returned a few days later with our measurements. We were looked after really well and everything was explained in detail. Big shout out to Joanne who was fab.
August 1, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your fantastic feedback! We're delighted to hear that you received good advice and were looked after so well during your visits. It's wonderful that everything was explained in detail, and we appreciate you highlighting Joanne for their excellent service. We're so pleased you had such a positive experience!
Team Bensons
The staff were very helpful and patient…
The staff were very helpful and patient in helping us choose a bed.
August 4, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our staff were very helpful and patient in assisting you with choosing your new bed! Thank you for your wonderful feedback.
Team Bensons
Jo was really approachable and…
Jo was really approachable and knowledgeble. Helped me get to get quickly to a couple of choices and gave us time to consider these without any pressure. Sorting out the admin was painless and quick, no hard selling. Upsold a couple fo relevant items based on our conversation which I would not have thought about.
August 2, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our team member was approachable and knowledgeable, helping you quickly find choices without any pressure. It's wonderful that the administrative process was painless and quick, and that relevant items were suggested based on your conversation.
Team Bensons
Reply from Bensons For Beds - Sunderland530
Thank you for your positive review!
Team Bensons
Very professional ,men were very…
Very professional ,men were very pleasant and cleaned everything up on completion.
July 31, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're delighted to hear that our team was professional and pleasant, and that they ensured everything was cleaned up to your satisfaction upon completion. We appreciate your kind words!
Team Bensons
Helpful staff …
Darren was very helpful explaining everything to me, I was looking for a mattress for my granddaughter and we were looking at the kids ones. His colleague was very good with my grandchildren while I was talking to Darren, keeping them occupied and allowing them to bounce on the display beds and chatting to them.
July 26, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're so pleased to hear that our team member was very helpful in explaining everything about the mattresses for your granddaughter. It's also fantastic that their colleague kept your grandchildren happily occupied. We hope your granddaughter loves her new mattress!
Team Bensons
When in shop we were treated well and…
When in shop we were treated well and the product was explained good, then when the bed & mattress were delivered the delivery guys were very good and quickly put everything in place.
Thanks for a great service.
Brian &Dorothy.
August 2, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear you were treated well in-shop and that the product explanation was good. It's wonderful that our delivery team was very good and quickly put everything in place. Thank you for your kind words!
Team Bensons
Great delivery and installation
So good to know approximate time of delivery. Delivery was totally trouble free with very friendly and pleasant drivers delivering. Bed base assembled quickly and any questions answered well. Excellent and cannot speak highly enough of such a great service.
July 31, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that your delivery was trouble-free with friendly and pleasant drivers! It's wonderful that your bed base was assembled quickly and all your questions were answered well. We truly appreciate your kind words about our great service.
Team Bensons
Reply from Bensons For Beds - Sunderland530
Thank you for your review! We're delighted to hear you received excellent customer service. We really appreciate your feedback and thank you for choosing us,
Bensons for Beds 😊
Helpful and informative at all times
July 25, 2026
Reply from Bensons For Beds - Sunderland530
Hello Mary,
Thank you for your lovely review! We're delighted to hear you found our team helpful and informative throughout your experience. We really appreciate your feedback and look forward to helping you again in the future.
Sleep well,
Bensons for Beds😊
Excellent service
Excellent service from walking into the shop to getting our bed delivered. Can't recommend these highly enough.
July 27, 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear that you received excellent service from the moment you walked into the store right through to the delivery of your new bed. Your recommendation means a great deal to us, and we're delighted that our team helped make the experience such a positive one. We hope you enjoy your new bed, and thank you for choosing us!😊
Fantastic staff
Marc was fantastic. His expertise and friendly manner helped us feel confident in our bed and mattress choice. He was great and would happily return because of him
July 22, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our team member was fantastic. It's wonderful that their expertise and friendly manner helped you feel confident in your bed and mattress choice, and we appreciate your kind words.
Team Bensons
Friendly and helpful staff
July 23, 2026
Reply from Bensons For Beds - Sunderland530
We are so pleased to hear that our team was friendly and helpful during your visit. Thank you for sharing your positive experience with us!
Team Bensons
Saleswoman was great
Saleswoman was great. Very helpful and informative. Very sattusfied
July 18, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our sales team was very helpful and informative, and that you were very satisfied with your experience. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Made to feel welcome from the moment we…
Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She matched our needs perfectly. She was approachable and personable. It was great to be able to try the best suited beds one after the other for comparison, with plenty of information offered regarding their features. Follow up emails have kept us updated with regard to delivery. Will update this review once the bed is delivered.
July 16, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear about your excellent experience in our store! It's wonderful that our team provided such welcoming, approachable, and personable assistance, guiding you without pressure to find the perfect bed. We're glad you appreciated the information and the updates regarding delivery.
Team Bensons
Great attention from the sales…
Great attention from the sales assistant, spent ages with us taking us to different mattresses to try.
July 18, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our sales assistant provided such great attention and took the time to help you try different mattresses. Thank you for your wonderful feedback!
Team Bensons
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