the staff were very professional and knowledgeable. we went into store for a new mattress and pillows and marc helped us throughout to find the perfect match for us . we were very pleased with our pu... See more
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The delivery service was excellent. The driver Nick and his assistant Steven were very helpful and put the bed into place ensuring everything was where we wanted it.
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Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She m... See more
Company replied
I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... See more
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Company details
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
625 reviews
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Andrea was fabulous- understood our…
Andrea was fabulous- understood our needs & most importantly listened but didn't pressure us. Also we had some good, relaxed banter
May 14, 2026
Reply from Bensons For Beds - Sunderland530
We're so happy our team member understood your needs, listened, and didn't pressure you. We appreciate your kind words!
Team Bensons
Andrea Sunderland
Andrea in your Sunderland store was a massive help for us whilst purchasing a new mattress. Friendly and not pushy and very knowledgeable. Really happy with the mattress she helped us decide on.
May 9, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased our team member provided such helpful and knowledgeable assistance with your mattress purchase. We're glad you're happy with your new mattress!
Team Bensons
Reply from Bensons For Beds - Sunderland530
We're so glad our team was great! We appreciate your positive feedback.
Team Bensons
Reply from Bensons For Beds - Sunderland530
We're so glad you had a positive experience! Thank you for your kind words.
Team Bensons
Great service from start to finish
Great service from start to finish.
No hassle in the shop, good sales service not over powering.
Delivered on time. Delivery team friendly. Thanks
May 4, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear you received great service from start to finish! It's wonderful that our team was friendly and helpful.
Team Bensons
Great service throughout and the…
Great service throughout and the delivery guys were friendly and helpful.
May 19, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased you received great service and found our delivery team friendly and helpful! Thank you!
Team Bensons - Jess
Absolutely great service from all…
Absolutely great service from all involved. From Michael who was fantastic in describing what was on offer and explaining what was good for us to the discounts that were given, emails that kept us up to date as to what stage the manufacturing process was at, to the delivery of the bed and the ease of which it was constructed without any hassle and the professionalism of the two employees who did the construction. The bed is a dream (pardon the pun) to sleep in and so comfortable for my wife and I. I would and will highly recommend this company to anyone who is interested in purchasing a new bed.
May 18, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear you had such a wonderful experience with us, from selecting your bed to its delivery and assembly. It's fantastic to know you're enjoying a comfortable night's sleep. We appreciate your kind recommendation!
Team Bensons - Jess
Bensons Sunderland A Great Job
Wonderful experience. Jo the lady in the showroom was professional, helpful and polite. Provided me with everything I needed. The delivery team were great. Assembled my bed. Professional, polite. All round great customer service.
May 18, 2026
Reply from Bensons For Beds - Sunderland530
We're delighted to hear you had such a wonderful experience! It's great that our team provided professional, helpful service from the showroom to the bed assembly. Thank you for your kind words.
Team Bensons - Jess
Experience buying a bed was brilliant i…
Experience buying a bed was brilliant i was served by Andrea she was super helpful showed me everything i had in mind to make my experience easier wasnt to pushy but helpful enough i went home to speak to my partner about it and came back she remembered us and congratulated us on our pregnancy which i mentioned was my reason for new matress on my first visit overall she was brilliant !!
May 20, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear about your brilliant experience finding a new bed. It's wonderful that our team member provided such helpful and thoughtful assistance, making your visit easier and more personal. Thank you for sharing your positive feedback!
Team Bensons - Jess
Great delivery
Great delivery, great service, great products - excellent. Thanks Darren for all the helpful advice and Reece and Colin for professional and friendly delivery.
May 19, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased you had such a positive experience! It's wonderful to hear our team provided great service and helpful advice.
Team Bensons - Jess
Absolutely amazing experience today
Absolutely amazing experience today, Met with Marc as soon as we got into the store and throughout the service was outstanding.
Never once felt any pressure in selecting a mattress or a purchase, Marc’s customer service was outstanding, very down to earth and helped me explore a range of mattresses to find the right one for me, even suggesting i take as much time as I would like.
I genuinely believed shopping for a mattress would be a chore but i was wrong, the whole experience was great because of the customer service.
Could not recommend enough 10/10
May 15, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for sharing such a wonderful review! We are so pleased to hear that your experience was outstanding and that you found the perfect mattress without any pressure. We appreciate your kind words!
Team Bensons - Jess
Excellent service from Marc, Stew and Lee
Excellent service from Marc helping me to choose the mattress and later gave advice re pillows.
On delivery day, deliverers Stew and Lee rang to say they had a cancellation and could make my delivery earlier, which made things easier for me.
May 13, 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear about the excellent service you received when choosing your mattress and with the delivery. We're glad it was a smooth experience.
Team Bensons - Jess
Reply from Bensons For Beds - Sunderland530
We're so glad you had excellent service and fast delivery. Thank you!
Team Bensons - Jess
Good experience
Darren in the Sunderland branch was friendly and we got a great deal on a Elle Superking bed.
Delivery was on time and the guys took it to the room with no issues at all. Couldn’t fault our experience. Instructions were clear and after a few hours of setting it up we are very happy.
May 4, 2026
Reply from Bensons For Beds - Sunderland530
We're delighted you had such a positive experience with us! It's wonderful to hear our team was friendly and that your delivery was on time and hassle-free. We're so glad you're happy with your bed.
Team Bensons - Jess
The delivery men were very polite
The delivery men were very polite, helpful and courteous even talking off their shoes before entering my home
May 13, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're delighted to hear our delivery team was polite, helpful, and courteous, even removing their shoes!
Team Bensons - Jess
My mattress came on the day the…
My mattress came on the day the delivery team were very helpful 👍
May 11, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased your mattress arrived on time and our delivery team was helpful!
Team Bensons
Our experBeience of Benson for Beds was…
Our experience of Benson for Beds was very pleasant in the Sunderland Store a lady called Andrea was very professional no hard sell explained everything we needed to know would definitely recommend Benson for Beds .
May 11, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're delighted to hear about your very pleasant experience in our store. It's great to know our team was professional and helpful. Thank you for your recommendation.
Team Bensons
Andrea was very knowledgable and helped…
Andrea was very knowledgable and helped us to choose the right mattress for us.
May 10, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Lovely to hear! 😊 Andrea will be delighted—thanks for trusting us to help you find the perfect mattress!
Thanks again for your support—it means a lot!🛏️✨
Called into the Sunderland Branch today…
Called into the Sunderland Branch today to look at bed frames. Jo helped us during the visit while we chose the perfect new bed frame, very helpful and friendly. Thank you for your great Customer service Jo
May 10, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for your lovely review! We’re delighted to hear Jo at our Sunderland branch helped you find the perfect bed frame with such friendly and helpful service. We’ll be sure to pass on your kind words — it will really make her day! 😊
Great friendly service.
From walking into the Sunderland store Marc was friendly and very helpful. There was no pressure for us to buy, Marc just walked us through our options for a new mattress and bed and left us to make our own decision. Marc explained the process for delivery and warranty clearly, which we bought.
A very good experience all round and I would definitely recommend Bensons for Beds and Marc in particular.
May 9, 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for your fantastic review! We’re delighted to hear Marc at our Sunderland store provided such friendly, helpful, and pressure‑free guidance, clearly explaining your options, delivery, and warranty. It’s wonderful to know you had such a positive experience, and we really appreciate your recommendation of both Bensons for Beds and Marc in particular. 😊
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